foodpanda Reviews 241

Bilkul ghatiya kism ki service hai foodpanda Ke me 40 minut se apne order ka vate kar raha hun mere pass na faltu time nahin hai ki Man Ka vate karto

Imagine paying a delivery fee just to be told to 'look at the map' and find the rider yourself. Foodpanda’s service is so tragic it’s actually funny. I didn't realize my dinner came with a mandatory 1km hike. App uninstalled. Grab and Pickaroo exist for a reason.

Everything always goes wrong, every time, and nonexistent customer support. They are extremly late 90% of the time and they act as if it's a rare occasion.
Grab isn't much better.
Foodpanda's mapping system is seriously flawed; however, Grab's mapping is almost flawless.
Please, someone, compete against these clowns and put them out of business. People will leave Foodpanda as soon as a better company comes along.

Foodpanda has the worst customer service!!

Totally not helpfull, i had a few cases where they just dont give any reaction. if there is something wrong from there side and you will ask for a compensation they will tell you that its nog possible because of their system, blame it on the system and be the worst customer service of the country

Worst delivery service. Their riders are local goons. Too unprofessional. Specially in sylhet,Bangladesh the most irritating riders do their job. Too irritating

The app is created to make sure there's no contact support via live chat or call. It's set-up for failure. 0% help for the consumers. For all the people working on this company, I hope you all stub your toes and have a stroke.

Stupid cancellation won’t give me a refund - I didnt receive anything.

Driver picked up my food at 4:54. The delivery was supposed to arrive by 5:10. As of 5:45 the driver is still not here. This happens all the time with them. Use Grab. They are a little better

This is a crooked app.
Be very careful w orders, the site may auto generate duplicate orders so you paid twice and the worst is that there's 2 cancelation options,
1. Cancel + small print "no Refund"
2. Cancel + small print "Refund"
Very misleading, that made you op for no refunding button.
Who would not want a refund, bloody hell.

3 hours of wait for my order that was supposed to be delivered in an hour at most. Absolute garbage. 3x wait times each time without any compensation, cashback, any type of privileges. The only time I asked for help when they delivered rotten products to my home or cans that were absolutely EMPTY, they told me it was "too late" to request a refund. Poor company, both in mentality, work etiquette, and employees.

made us look unreliable even when we did everything right.

Cancelled my order after an hour without an explanation shocking company do not use

The app sucks. Can't get hold of real time support assistance. I accidentally cancelled a paid order without no confirmatory button or message, and got now way to either get the order by going directly to the store or request for a refund. What a fraud!

4 times I’ve placed orders on this app that was accepted and processed only to have the orders cancelled hours later. Customer service stated they had no drivers available. Well if you have no drivers why allow people to place orders? Amazingly I replaced the same orders on a different app and had no issues, they had drivers and the food was delivered promptly. I always order cash in delivery because I’ve had many friends get double charged when they paid by debit card. Worse app and delivery service ever. Avoid this if at all possible

DO NOT EVER USE THIS PLATFORM IF YOU ARE A SELLER! THEY ARE SCAMMING STORES BY CHARGING WAY HIGHER, CREATING "FAKE ISSUES", CHARGING LATE FEES FOR NOT TAKING INTO CONSIDERATION THE AMOUNT OF ORDER, CHARGING DISCOUNTS THE CUSTOMER USED WHEN OUR STORES DON'T HAVE ANY CAMPAIGNS TURNED ON AND THEIR CUSTOMER SERVICE IS THE WORST EVER! ALL THEY WANT IS TO EARN MONEY!

Delivery is usually fast and convenient, but there are times when orders arrive late or incomplete. Overall, it’s okay for quick meals, though the service can be inconsistent.

Poor CUSTOMER SERVICE. NAME: HARRY!
I have no SPOON FORK for MANG INASAL 2x already. I ordered yesterday there is no spoon fork. Ok, i gave chances. Today i order again the same food! I even note” PLEASE DONT FORGET THE SPOON AND FORK” food was delivered with no UTENSILS ON! I contacted customer service and raise my concern. The customer service Doesn’t CARE ABOUT IT. Reach with team for what.
You have to solve the problem! You have to even do something or partial refund!
No action was done! POOR CUSTOMER SERVICE! NEVER AGAIN!

Has the worst customer service. BETTER TO TALK TO AI.