Frank Innes Reviews 

I am in the process of purchasing a house with Frank Innes Sutton in Ashfield. Professionalism from Lewis Moss - Sales Negotiator has been outstanding! He is knowledgeable and certainly an approachable individual with excellent customer service. As a first-time investor, the world of property is extremely daunting. I understand that estate agents deal with 'big' money and keen investors. Never once have I felt that my questions posed was insignificant or irrelevant. My lack of experience in this area did not phase Lewis at all. In fact, him sharing /educating me whilst viewing the property solidified the deal for me. A huge thank you, we are grateful! Additionally, prior to searching in Sutton In Ashfield, I have been liaising with Kirsty Kay in Mansfield, who kindly supported me with her knowledge of the area... and always responded to my inundated emails; about locations and potential future tenants. I appreciate that when she was not available Corinne Scott was happy to help, speedily responding to my enquiries. I look forward to this company and staff also managing our property as I feel confident in their experience, but most importantly their humble optimism and excitement about the projects our family are undertaking.

I contacted Frank Innes about letting my house out, and within a week it had been put on the market, had 2 viewings and a holding deposit put down. Another week later and the contracts were signed. Impressed and relieved with the quick and easy process.

They’ve also been really great with communication so far, keeping me up to date with the viewings etc.

Thanks Olivia & Lydia!

After contacting Frank inns for a viewing of a apartment.
We were meet at the location by Eric,who showed us round the apartment in a very professional manner,and was extremely knowledgeable in all aspects of the apartment.
Eric is a credit to your company

We made an offer on a house and needed confirmation of acceptance or refusal as our own house has sold, having made numerous calls that go through to voicemail, leaving a message and emailing to find out where we stand we’ve decided to give up, as they obviously don’t want to deal with us, and look for something else.
Throughout ut our lives we’ve dealt with many estate agents but Frank Innes (or maybe just the Loughborough branch) have come across as totally unprofessional.
I’m unsure if the seller is aware that we’re pulling our offer, as his estate agent have declined to contact us!
I’ve noticed that for each review Frank Innes replies with the same off the cuff spiel to every one. Sorry this isn’t good enough, as you are affecting people ability to move on!

I've just spoken to Cathy who couldn't be more helpful. I explained that I'm looking at properties with a view of investing but that I'm a newbie so need some guidance. She gave me great tips, and volunteered to put in in touch with the lettings team for advice on tenants etc.
She's a credit to your company.

Applied for property on the Saturday morning gave all the relevant info over the phone was told they had 1 applicant already.
I was asked if I could could cut short my camping trip to get back on the Sunday afternoon for a viewing after 3.30. He said he would call me back with more info.
Not a word! blanked my phone calls to the mobile he rang me off. I rang back Monday morning to be told it was let and they had had 6 applications. I was told only myself and 1 other on Saturday??
When did these people have viewings?? The office is closed Sundays?
Something not quite right here.
Very unprofessional no communication or honesty.

Absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've been paying them a monthly amount to apparently 'manage' my property! This is not what I have recieved. There has been no information given to me throughout the service and they will only contact you when they require more money from you (this will be relating to a service that they have never informed you of). I wish there was an option to put less stars as they do not deserve even 1! Please anyone reading this take your custom else where! It will save you alot of money and time!

Frank Innes Coalville were amazing, really helpful, friendly and supportive throughout. Special thanks to Michele, Skye and Maxwell. We felt we were in expert hands

Like many others, if I could give zero stars I would - if only I had listened! A brief run down of my issues to date..
-late payment of rent, twice! Only came to my account after I chased it many times
-initially refused to do a property visit during covid, despite offering to come and produce a video tour if I wanted to resign with them with new tenants
-no response for 2 weeks when I asked for a call back from the branch manager (had to ask 3 times!)
-and the latest… they’ve lost the spare key to the property. They refused to admit they had it (I have an email train to the contrary). I asked to speak to the branch manager, but he’s on holiday and there’s no one higher than him to talk to apparently

Again, like others, I have received compensation for previous issues, but nothing seems to have changed.

I can only hope you don’t ignore the many many negative reviews like I did. I was better off without an agent to manage the property…

If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever.

I am currently pursuing my 2nd ombudsman complaint, having received compensation for the 1st one. Says it all really! Thankfully moving out of the property and to a better agency. Avoid at all costs!!!

Terrible service with unfriendly staff, told that I would be kept up to date but continuously annoyed. Avoid at all costs

The service received from Charlotte & the rest of the team at Frank Innes, Loughborough has been exceptional. I live in Devon & as Executor of my father’ Estate, I needed all the help I could get to make the sale of his property as easy & stress free as possible.
From start to finish, Charlotte kept me updated on viewings, feedback & offers made. The service provided went way over what i would expected from an estate agent.
Thank you for making this emotional & personal sale as stress free as possible.
I would recommend using Frank Innes, Loughborough to anyone looking to rent, buy or selling a property.

I have purchased a property which was being dealt with the Frank Innes 'Burton-On-Trent' team. First Class performance, no issues with the following:
Contactable/Information/Helpfulness

I purchased a property through the Loughborough branch of Frank Innes, and it was the most painful experience ever, the "Senior Sales Negotiator" I originally dealt with was incapable of telling me when the property would be vacated by the tenant who was in property despite numerous requests for that information, so I would have a rough idea of when the completion date would be and make plans accordingly.



After numerous requests for that information, I contacted the branch manager who was equally as unhelpful and rude, and I then had the displeasure of having him ignore any questions that I had and I even had to get my solicitor to get that information.



The branch manager continued to be insulant and unprofessional throughout the transaction, which went on for just shy of 9 months. On one occasion I requested a final viewing of the property prior to completion. The property had been empty for over 2 months at this point. A appointment was agreed and he did not show up. I had to ring the branch and ask where he was and his colleague said he was running late, but he did not even have the decency to let me know this.



The final insult was on completion day, I had notification in the morning that the sale had been completed and Frank Innes gave me the run around all day. I advised that I would come to collect the keys at 5pm and arranged to drop down. I was there at 4.55pm and no-one was there to hand the keys over. The phones had been placed onto the answer machine and no-one was answering emails. I then had to wait to the next morning to collect the keys.

If I could give a -10 rating I would, so my advice would be to avoid them like the plague, and if anyone from Frank Innes would like to contact me about the review, I will be happy to provide further details of my god-awful experience at the hands of their unprofessional employees.

Frank Innes bingham
I found them to be very professional.
With the house I was selling being unoccupied they did all the viewings which saved me a lot of time and trouble.
Excellent service at a reasonable price,would definitely recommend them
Thanks.

I hope I read the reviews here before signing the sell agent agreement. After I signed, they don't care how long it takes to sell your house. Anyway they charge 500 pound for just take the pictures. It's been weeks and none of the marketing advertisement is shown in website. Very unprofessional and ineffective.

Say they'll keep you updated and call back - still waiting for this. Dont bother to let you know the outcome of your application and the only way you know if it was successful is by checking their website and seeing the property is now let agreed. Dont respond to emails and their online chat option is full of incompetent staff with attitudes "I can send you a complaint form if you feel its necessary". Not sure where or how you were trained to deal with customers/clients, but you need a refresher. Abysmal company. Will not apply for a property linked to Frank Innes ever again.

Very miss leading with the video tours, they explained to me I couldn't have a viewing at first and they use wide angle lens on the camera to make properties look bigger than what they are, then they refuse to give back the deposit. Do not use these.

Wanted to view a house
Left lots of voice messages and emails
No one has yet called back
I wouldn't be happy if an agent didnt call potential buyers for my property with an agent

People are very lucky if their sale goes smoothly, ours certainly didn't. If it wasn't for the close and personal attention that Frank Innes gave us, the sale may not have happened at all. A big thank you to the Frank Innes office and particularly to Alice who kept us fully informed all the way through. We couldn't recommend them highly enough.