Freedom Mortgage & Protection Services LtdReviews 

Excellent service from start to finish. Goutham Addu & team were professional, knowledgeable, and always available to answer any questions throughout the mortgage process. They made everything smooth, stress-free, and kept me informed at every stage. Their guidance and support were invaluable, and I truly appreciated the attention to detail and commitment to finding the best solution for my needs. I would highly recommend Freedom Mortgages to anyone looking for reliable and efficient mortgage advice.

Richard and Suzanne at Freedom Mortgages have helped me buy my first home. It's not an easy process let me tell you, I've tried it before. This time I chose to enlist these two and they were absolutely terrific from start to finish. Their process is slick (and very robust) which I think sets up the initial conversations with lenders really well because they have all of the signed-off and verified information ready to go from the start. They handled all of the technical conversations with the lender and requested information from me quickly, processed it immediately and kept the ball rolling. They also communicated really well with the property seller's estate agent, handling everything in a very calm and methodical manner, which I think went a long way to making sure the seller felt comfortable enough to continue with the sale.

Underpinning all of the good stuff that they both do, they're genuinely just really nice people to deal with, and I felt like they actually cared about getting me on the ladder. I would, and will, recommend them to anyone who asks.

Richard helped me secure my first mortgage five years ago, after I had already tried multiple brokers. The level of care, diligence, and patience he brings to finding the best possible outcome for his clients is something I’ve genuinely never experienced before. He took the time to thoroughly explore the market, and as a result, helped me become a homeowner.

He removed so much of the stress from the process and made everything feel straightforward—something I’ll always be grateful for.

Five years later, Richard is now helping me remortgage my home, alongside his wife, Suzanne, who has been instrumental in streamlining the admin side of things. Together, they make an exceptional team.

Freedom Mortgages truly is the dream team. I’ve already referred two friends to them and will continue to do so without hesitation.

I have done my first ever mortgage with them, and even when some lenders were rejecting Richard managed to get a mortgage with major retail bank with very competitive rate. Also to mention that I am doing a remortaging of the flat through them, as Richard remembered when to remortage and approached to me to prepare, with clear instructions on what to prepare. I have been recommending Freedom Mortage to my colleages, and they have full satisfaction.
I cannot recommend any higher, they make the whole process seamless, whethter you are first time buyer or remortgaging.

My wife and I have been using Freedom Mortgage & Protection Services for the past three years, and they have been an absolute dream to work with. Whether it’s remortgaging or organising our protection, the whole team are always super friendly, responsive, and proactive. Everything is explained clearly and the process is always smooth and stress-free. We’re definitely clients for life and wouldn’t hesitate to recommend them.

Suzanne and Richard have helped us twice with getting a mortgage, in 2020 and now in 2025. Both times it has worked out really well. Thanks so much for your help!

Excellent professionals. Richard and Suzanne have been incredibly helpful. As a first-time buyer and now while renewing my mortgage, they made the whole process simple and stress-free.

Many thanks for Richard and Suzanne’s help in our remortgage process. They provided a really friendly and experienced service. Thanks to their advice, we managed to secure a lower interest rate. I believe we will definitely work together again in near future.

Richard and Suzanne helped us secure our mortgage as first time buyers. We didn’t really know what to expect having not gone through the process before but all of our questions were answered. With one of us being self employed it wasn’t straight forward but Suzanne and Richard were both so friendly and made us feel at ease. We finally completed on 13th December and are very grateful for the help 😊

Suzanne and Richard have been amazing throughout the whole process.
Extremely diligent in working with the lender and really smart in handling clarifications and chasing them, which was very commendable. We were working towards tight timelines and their prompt actions have been the sole reason in getting the application approved on time. They both have expertise in handling difficult lenders and highly recommend using their services.

From start to finish the entire experience of handling my first mortgage was handed professionally and efficently.

Suzanne & Richard provided me with clear guidance on all the mortgage options available. I highly recommend!

Suzanne and Richard have both been amazing. They have handled everything for me in regards to the mortgage and have made it as stress free as possible! They have talked me through every step and have been able to advise me on how best to proceed. Couldn’t recommend them enough.

I am very pleased with the level of service, pace and care that Freedom Mortgage Services provided. Both Richard and Suzanne are thorough, organised and experienced advisors. The experience for us was smooth, efficient and appreciated. We achieved the result we needed and know that we will be looked after as a client for life should we wish. I would personally recommend them to anyone!

I honestly cannot recommend Freedom Mortgages enough! From start to finish, Richard and Suzanne were an incredible support throughout the entire mortgage process. Their deep knowledge of the industry and ability to explain complex details in a clear, understandable way made the entire experience stress-free.

Not only were they always available to answer any questions I had, but they went above and beyond to ensure I felt supported every step of the way. I was originally buying a flat and I had to pull out for various reasons. I then spent months trying to find another property I liked, and even during that time where I wasn’t working with Suzanne and Richard, they made sure to check in on me to see how my property purchase journey was going. The real care they show their clients set them miles apart. Furthermore, their attention to detail, proactive communication, and dedication to finding the best solution for my needs never went unnoticed. My good friend Ewan recommended Freedom mortgages to me and I completely understand why.

If you're looking for a mortgage broker who is professional, experienced, and genuinely cares about their clients' success, Freedom Mortgages are it. I’m extremely grateful for their hard work and support and highly recommend their services to anyone in need of mortgage assistance! I will forever be grateful for the help in the getting me my first property!

Thank you Richard and Suzanne.

Tamara

Very pleased with our experience with this company. Both Richard and Suzanne have been extremely helpful and made the process so much easier to understand, particularly as we are first time buyers. I would definitely recommend this company if you are looking for mortgage advice. Thanks so much for all your help! We will definitely be returning in future.

I had an outstanding experience with Richard and Suzanne from the Freedom Mortgage Team. Their expertise and extensive market knowledge ensured a smooth and hassle-free mortgage selection and application process. Every step was handled with the utmost professionalism, and their ability to address even the smallest of questions with quick and thorough responses was impressive. I am extremely satisfied with their service and would not hesitate to recommend the Freedom Mortgage Team to my network. Their dedication and efficiency truly set them apart in the industry. Truly Thankful!

Ever so grateful to Richard and Suzanne for helping us secure our first mortgage. Very patient, quick to respond and prompt service. We are very satisfied with their work ethic and will be looking forward to having them in our corner come remortgaging time.

Richard and Suzanne are just the best. We have used them many times over the years and they are amazing. They make every process with them really easy and will tell you what you need to know, not what you want to hear. Two of the most honest and helpful people you would ever want to have dealing with some of the biggest things in your life.

Very friendly and efficient, frequent updates which is great go put a first time buyers mind at ease. Would definitely recommend.
Suzanne is great and comes back to any questions very quickly.
Richard was very helpful when advising on the different options to us and sent quotes over straight away.
Made the process as easy and straightforward as possible.

Before sharing this review, I read one that suggested that Suzanne was the only one who worked (I'm paraphrasing). I have to dispute this. While perhaps a little quieter, Richard is undoubtedly as key to Freedom's success as Suzanne. He has multiple clients to search for the best rates for and that, of course, means juggling those requests... while waiting for responses from and chasing multiple lenders with whom those requests lie. At least, from my musings, that's what I think. I commend him for the work that goes into that. We had spoken to more than one broker and Freedom came through for us. Think Beckham's free kick against Greece to secure England's World Cup qualification all those years ago. Or Jordan's game winning shot against the Utah Jazz to win the Bulls's last NBA Finals if basketball is more your thing! It really felt like our last chance long after all other options had fallen to the wayside. Richard and Freedom really came through for us.

Suzanne's work in supporting us throughout the process thereafter to make sure everything was properly submitted cannot be understated. Her attention to detail to make sure that every possible query a lender may have was impressive. Her customer detail was very much appreciated throughout that process.

If we find ourselves needing another mortgage, we are unequivocally starting that process with Freedom Mortgage & Protection Services.

Thank you Richard and Suzanne!