Was told that KYC verification would take 3 business days..it's been over a week and now customer service is saying they can't provide me with a time frame. I have almost $200 I can't redeem. Who know... Toon meer

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Lees wat reviewers zeggen
I find this casino really fun, and the variety of games is great, they have all my favorite providers! I bought a couple packages and actually was able to win a decent amount! I leave it at 4 stars... Toon meer
Bedrijf heeft geantwoord
Why state that YOUR verification process takes 2-3 business days when it clearly does NOT? It's been over a week (not including weekends 🙄) since I submitted my documents to be KYC verified and y'all... Toon meer
Bedrijf heeft geantwoord
I've purchased package I got 550sc in redemption available I sent all information correctly I been waiting 6 full business days to get kyc done I've emailed support--kee... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.
Contactgegevens
Verenigde Staten
- support@freespin.com
- www.freespin.com
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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KYC Verification/redemption process is a nightmare
Was told that KYC verification would take 3 business days..it's been over a week and now customer service is saying they can't provide me with a time frame. I have almost $200 I can't redeem. Who knows how long it will take AFTER KYC verification for my money to deposit to my account. I use multiple different online social casinos and not one has taken more than 48 hours to verify KYC and not more than 3 days to receive my winnings to my bank account. If I EVER get verified and receive my winnings I'll change my review to 5 stars because I did like the game play and referral program. But won't be referring anyone else til this is rectified either I've referred 10+ people already.
Good casino with variety of games - will update to 5 stars when I get my winnings!
I find this casino really fun, and the variety of games is great, they have all my favorite providers! I bought a couple packages and actually was able to win a decent amount!
I leave it at 4 stars for now because I submitted all my documents and my KYC is pending, and I cannot start the redemption process until that KYC is finished. When all of that is set and done, I will update my review to 5 stars!

Antwoord van Free Spin
This site is a complete scam
This site is a complete scam, they will limit your free spin wins, as well as any redemptions made with free sc of any kind. Don't waist your time🙌 there are hundreds of other sweepstakes sites that aren't greedy scams.
Been playing FreeSpins for over 3 months now I'm seriously impressed
My first time playing they FreeSpins Casino they gave me Freebonus and free spins without needing a deposit, or asking for one! and I won using my free spins and free bonus and cash out sure it took 2 days for the money to hit my bank, but that's less than 3 days. and I didn't even have to pay or buy and kind of deposits. this is the best casino for playing online no doubt put:a free wheel to spin every day for even for free goodies. there Fair, Fast, and reliable. there %100 an easy top 3 online casinos I choose play and y'all should to.

Antwoord van Free Spin
LEARN HOW TO FIX YOUR STARS WHEN YOU GET YOUR MONEY
You know! I almost didn't sign up today because of the first review but as I kept reading, I realized that she wrote this awful long and not so great review and then, even though she got her money. Still only rated 3 stars so yeah I don't base my opinion on silly people that should be grateful they won money. I will sign up today. And guess what! You get 5 stars from me! Just to make up for that!!!

Antwoord van Free Spin
They charged me for the wrong welcome…
They charged me for the wrong welcome offer. Then they refunded it and did not allow me to get the welcome offer i originally intended to buy. Seems shady.

Antwoord van Free Spin
Slow verification and withdrawal…
Slow verification and withdrawal process. Only complaint, it overall seems legit

Antwoord van Free Spin
I like the browsing experience
I like the browsing experience, the amount of providers and different games and the promotions/bonuses. Reduced one star because it’s a little tricky to redeem your winnings. It’s been a whole week since I submitted the documents and they’re still not done with the verification process.

Antwoord van Free Spin
The games are fun
The games are fun, you receive a daily bonus either free spins or SC. The support team has been friendly as well.

Antwoord van Free Spin
I've purchased package
I've purchased package
I got 550sc in redemption available
I sent all information correctly
I been waiting 6 full business days to get kyc done
I've emailed support--keep getting same response--we escalated you to get process done
Still not verified
But one thing for sure. They take your money in seconds for sure
I'll change review when I get what I've won on this platform
Update up 750sc
Got email for kyc
Approved bank--card-license
Now had resubmit address again
Took 7 days for other process
Sent email back to kyc dept. With attachment of proof address
Now guess start waiting again 3/6/26
Update
Verification confirmation done
Process redemption is put in
Says 5 to 10 days to process
I will keep inform
Hope it get my 835sc redemption
Looking forward to it so I can change my review some
Ty
UPDATE---
PROCESS TO GET KYC TAKES TIME
3 DAYS REDEMPTION TO BANK
I RECEIVED ALL BUT $1

Antwoord van Free Spin
Use with caution
Edit: I would use this site with caution.
When I was trying to verify to redeem I got an email stating "leave a positive review to get Fast-Track Verification". Prior to recieving that email, I already felt concerned because KYC had taken 4 business days and was still processing.
I worried they would heavily delay redemption (a friend mentioned waiting about 1 month). I did not deposit, I won off of .50 I from multiple daylies.
Recieving that email left me questioning the integrity of the website. That being said, I will not be using the site anymore.
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Freespins.com is quickly becoming my new favorite sweeps casino! I love the variety of slots the site has, including some of my favorite providers. The live support is very fast and the associates are so pleasant compared to some of the other sites I have used.

Antwoord van Free Spin
KYC LIMBO
Why state that YOUR verification process takes 2-3 business days when it clearly does NOT? It's been over a week (not including weekends 🙄) since I submitted my documents to be KYC verified and y'all have them in "IN PROCESS LIMBO". Customer service is a joke...they're no help whatsoever. They reply saying the same BS assuring me they've "forwarded my case to the relevant department for review" and from the reviews I've seen I'm not getting approved anytime soon 🥱 I can only imagine how long imma be waiting once I try to redeem the $100 I won. I WOULDN'T RECOMMEND PLAYING HERE

Antwoord van Free Spin
If I could give -stars I would
**UPDATE: this started on 2/19 it ia now 3/4. From 2/19-2/27 I was waiting on them to approve me to even enter information to start my redemption. Since 2/27 I have been waiting for them to reject my cash redemption. They rejected it today, 3/4 Now, I just submitted a redemption request for a gift card. We'll see. They say it takes 3 business days which starts after the first day. So, really 4 BUSINESS days. Today is Wednesday so Thursday-Friday =1 day plus Monday-Tuesday=3 days. So maybe on Wednesday I'll find out if they reject my gift card redemption. By then, it will have been 21 days since I started trying to redeem. I'll let you know how it goes.
If I could give -stars I would. They are doing everything possible to keep me from redeeming my winnings. They had to verify my card for apparently no reason. They had already accepted it for payment. I assumed it was to payout my redemption but they won't do that. I submitted my dl, my water bill, pictures of my card and my bank statement. They cannot use my bank account because it is a savings account. I have received plenty of ACH deposits into that savings. they take at least 24 hrs to respond to an email (if at all) so the rejection process is slow and aggravating!I've submitted my chime checking statement. I am waiting for them to reject it. So,I thought ok I'll just take gift cards instead. Nope! Can't do that either. Hate this site! I hope the scammy little twerps handling the verification process catch all red lights,never find good parking, get disconnected every time they finally reach a customer service rep after holding for at least 30 mins, I hope they have a tire blow on a rainy day and they have no jack and drop their phone in a mud puddle. And I hope while they are stuck on the side of the road they are continuously being splashed with water by the cars of the motorists who will not stop to help them. F this scam site!

Antwoord van Free Spin

Antwoord van Free Spin
Horrible don't waste your time!
Horrible don't waste your time. I judge a book by its cover on the daily login reward. Free spin has a weak attempt of a daily login reward that if you're lucky with your five spins you might win a dime or two , but don't count on much more than that because they Max it at a dollar! I won 5 some free spins, and got $10.80.. at least I thought. they put a cap on your winnings on their login reward for a dollar max. now that speaks volumes of your establishment! If you're too cheap to even let us have the winnings on daily login then you won't give anything on your Casino slots.. don't waste your time with these casinos. Jackpot rabbit is another one that does the same thing. My reply to your reply....... You replied just to let you know exactly why your establishment sucks!!

Antwoord van Free Spin
Bottom of the barrel site
Bottom of the barrel site. Avoid. Trust me, it sucks.
Response: Free Spin wants to know how to improve…Easy, stop being shady. Machines are manipulated and dont say its certified RNG, because that is bullshit

Antwoord van Free Spin
Recommend playing here great side great…
Recommend playing here great side great games easy to navigate fun fast redemptions

Antwoord van Free Spin
Some understanding for those whom dont understand sweeps casinos. I Give my time out of kindness
I have not joined free spins yet thinking i will give them a chance because it appears to me that most negative reviews here are created by those whom do not understand sweeps casinos and yes sir i have experienced some very shotty ones like megawins.hub whom still owe me $600/ $6,000/ $6,000/ and $30,000 to this day i paid $55 from my debit cash card from my bank to s how an active account then they wanted $55 in crypto said it had to be in crypto i said then return my $55 and ill send it in crypto they said they can not do that but in order to redeem my winnings i had to send the $55 crypto. Reddest flag ever. Needless to say they havent gotten a cent more from me and not a cent have i recieved from them since the week of Thanksgiving 2024. They still email me trying to get me to redeem by crypto sending $55 the ill receive my redemption. Also note winner park, rush winnings are the same affiliate (if they have the slot the Monkey pays they are the same crypto scam network)
Now my point of this review is Yes the sweep coins are free and yes you do have to buy a GC package to get them in order to play their sweepstakes and it's fair as long as they are legit and fair 100% around. The one's screaming about that's not free never bought Publisher's Clearing House Magazines to enter their free Million Dollar Sweepstakes with no purchase necessary.
Yet when purchasing magazines you have to place the gold star provided in the gold star spot in order to have your magazine order processed and that gold star was placed in position to show through the return envelope so that all magazines ordered and entered into the sweepstakes showed the gold star through the envelope and proceeded all envelopes without this gold star went unopened into the trash can and you licked that nasty envelope glue for free but those who did join their sweepstakes drawing paid for a magazine subscription first as Ed MacMann was not paying that million dollars out his own pocket and neither are these sweep casinos. My only problem with the semi-legit ones even though im sure its in the agreement which im not reading and why i turn to trust pilot reviews are the ones that give you a bonus and after you buy a coin package and you win then claim because you used a bonus to when it is max payout of $100 or 25% of your winnings up to $100.
Some the legit's tell you this slot can not be played with bonus coins or they have you choose whether or not you want to play using your purchased sweeps coins or bonus sweeps coins (Respect) i dont use my bonus coins until i have zero if my purchased coins and that's if i accept their bonus coins which i choose to next to never do as i prefer to play my dollar per sweep coin dollar nothing else just straight forward nothing to argue over my dollar or bonus if there is no bonus Period.
( Personally i also say if a bonus is not giving to me or player without stipulations and is 100% my bonus and i win it i keep it cashed out in my account or on card then just keep your bonus i do not wont it period here too. Life is confusing and hard enough without adding to it.
So quit screaming think and understand keep our reviews given true in experience and not manipulated from sore-loser madness.
Thank you to all whom are Real for Reel.
Keepspinningwinning.
Paul Mr. Jones

Antwoord van Free Spin
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