Frontpoint Reviews 12.784

Cellular, cellular, cellular is the key for the security system, it never disappoints me.
Customer service response quickly when alarm up.
I definitely recommend it 👍

Customer support is always very helpful and courteous. Products work great and I've had no issues.

Long time customer and I have moved and taken system with me and no issues at new residence, up and going the same day I arrived. Customer service always helpful. Have no issues with them at all!

I've always had good service from frontpoint since we signed up with them 6 or 7 years ago. We just got a doorbell camera so I don't know how good that will be but until this point everything has been fine with the motion detectors, fire alarms, etc.

I have been a customer for the length of my contract. I was told that all alarm systems are compatible with their system and that if i don't like thier system it can be transferred to another alarm companyeasily. Not the case at all I had a spectrum system and wanted to use sensors while starting my system up on other windows and that was not the case. I was told their system doesn't work with theirs. Then the system always has had errors cameras picking up motions every 5 seconds and sending notifications. I called and they told me there was nothing they could do. I just needed to lower the sensitivity settings where it is at the lowest settings. Then it didn't even catch the person who took my package from Christmas off my deck. Paying a high amount of money monthly for a camera that doesn't keep a live feed 24 hours like ring is horrible. I have Ring on my other locations and they catch things all the time. The support team is better and not rude. I pay about $100 per year with out a contract and have better quality picture and live 24 hour feeds also neighborhood watch on there informing of alerts in the area. I asked front point if they could do this as well and they said they never heard of this and it would cost me a lot more. I asked to get a pay off quote and the one nice person I talked to said she would look to see if she could get me a discount because I was unsatisfied and of course I lost signal. I called back and then a rude person answered saying they don't give that to people leaving I'd have to pay more for leaving 2 months early. Hands down worst company. Do not use!!!

Been with front point for well over 6 or 7 years now. Every single piece of hardware i have purchased has taken a dump or isn't compatible with the newest version of the software. The only way to get new ones is to spend more money or get locked into a multi year contract. The customer service is lacking from what it was when I started. The Simon Control Panel is no longer offered, and the backup battery isn't charging and now they want to buy the new control hub and panel. It seems they would have to offer me the items to make my system reliable or they would be in violation of contract. I would rather have a product that works and does what it says it will do as well as a great customer service team. It's a joke. overall its been a terrible experience and a thorn in my side; not to mention a mountain of money for out of date obsolete equipment that doesn't always work and will be out of date in a year. Save yourself and run.

Friendly & helpful customer service. Resolved my issue quickly.

My equipment hasn’t worked for years. I call for help and they just tell me find a local third party person to come help you. I asked to be released from the contract which was a firm no, not for three years. No one here works on it and replacing one camera is how I was talked into a ridiculous contract, which is on me. Once I’m done, I’m done and will warn everyone possible about the lack of support and lack of care of help from customer service.

Been with front point for well over 6 or 7 years now. Every single piece of hardware i have purchased has taken a dump or isn't compatible with the newest version of the software. The only way to get new ones is to spend more money or get locked into a multi year contract. The customer service is pretty good, but the hardware is absolute hot garbage. I would rather have a product that works and does what it says it will do than have great customer service that i need to call once a week to sort out a software issue. It's a joke. overall its been a terrible experience and a thorn in my side; not to mention a mountain of money for out of date obsolete equipment that doesn't always work and will be out of date in a year. Save yourself and run.

I have not had Front point security in my home for the last 5 years. I've recently found out that they have been taking money off my credit card. And I don't have an account with them any longer. I've tried to cancel numerous times but they put you on. Hold and try to sell you something Else, I've had 3 credit cards compromised because of front point.
Every Time my attempt to cancel. They tried to get me to pay what I owe. We and I actually pay it and they still don't cancel my account. I'm starting to think these guys are ran by the mob.. because they go above and beyond to make sure you cannot cancel your account I am extremely frustrated with this company. And I will plan to tell everyone I know to stay as far away from this company as possible

The customer service has always been helpful on the few times I have had to call. I have never had issues with equipment causing false alarms, but I have had to call on a few occasions when a camera lost connection. Each time I was able to get them connected again without major issues. The setup and ease of use of the system are both selling points for me.

I have no issues with this company the only times ice had to call customer support was due to sensors malfunctioning to which they replaced them quickly, super easy exchange. I've been happy with my choice. Thanks.

This is a terrible company. I started with them about 5 years ago and they were easy to talk to and quick. Then they started putting you on hold, their devices would not work right (fire alarm kept going off for no reason) and they would try to sell you a new one. Worst of all if that they hold you to a 5 YEAR CONTRACT and expect you to pay 80% of what they would have gotten if you stayed the whole 5 years. Their monthly fees in the meantime have gone up. Use Simplisafe or another DYI system.

I have been with Front point for almost 7 years and every time there is an issue it takes weeks/months to resolve rendering the system inoperative in the resolution stage. During COVID the wait times for tech support was measured in hours. I had to give up up on multiple times to get a faulty motion sensor replaced. Most recently I had a door sensor give a tamper alarm dozens of times per month with no call from the Frontpoint team to resolve...only calls at 3 in the AM to make sure the tamper alert was not real!

Today the response time is better but I don't have time to stay on hold for 30-45 minutes to resolve an issue. They monitor our systems and should call use when sensors go bad to see how to help instead of waiting for us to call them an d be on hold for minutes/hours to resolve.

I just started using ADT for my other residence. $10/more per month for monitoring but infinitely better service. Front point's days are numbered. When my agreement is up I am done with them unless they radically change their ways which is doubtful.

Look at the response! They have my name and they want me to contact them? Typical response.

Always great service and quality equipment. Tech service is always great!

Had an issue with my new keypad and they were able to resolve it quickly. Technician was polite and very helpful. And I didn’t wait on hold for hours!

Aside from the alarm and having a noise go off if an intruder was in the house, I thought i wasn't that beneficial. I hate that I had to set it up myself and very difficult to do so. Also wanted to terminate my plan after 12 months but they refused to let me. I hate it. And I hope you read the fine line before committing to it . I just don't understand why they can't terminate my plan, im very dissatisfied and unhappy costumer who's being forced to keep it .

Always a great experience working with this company. From the sales team to the tech team, always helpful and willing to go the extra mile.

Very helpful, professional, and easy to understand

My Internet dropped the hub, and I was having issues getting it to sync. The tech support person had us up and secured in minutes (the only delay in restoration was the timer for the router and hub, not the service).