Furniture Village - Aintree Reviews 

This is the second request for feedback that we have received. However, as we have not received notification of when we will be able to collect the chairs, we will not leave feedback at this time.

Pleasant buying experience at Aintree Shopping Park store. Looked after by Phil, who was super patient with us and definitely went above and beyond. Store staff were a little short on product knowledge, but to be fair they do sell a lot of items, and as we were shopping for a new bed, there are scores to choose from, each manufacturer having different versions, sizes, fabrics etc. Very short lead time from placing order to delivery and communication from Furniture Village is very good. Offered me and the missus coffee which was a nice touch. Went to several other retailers and found this to be the nicest shop, with the most friendly staff. Would definitely recommend.

Staff were very helpful and friendly and efficient
Offered a coffee whilst filling in the paperwork. I had a pleasant experience

A lot more dining furniture to see than any other store visited. Sited close together makes comparisons easier rather than dining sets hiding amongst lounge furniture etc. Much better experience than buying on line. Attentive informed sales staff who are not pushy.

The furniture looks of high quality and the staff are friendly but not pushy

Normally when you go looking around h the there is someone following you pushing the sale
At furniture village you can browse around and be left alone
The staff are always available for you to ask questions if needed

I don’t even want to give one star to this misleading furniture company. I ordered my Jackson 3 seater and 2 seater sofas, and bought insurance with them, back in last year August and meant to be delivered by October but got them around November as they were already delayed. When I had the sofas delivered they already looked different to what I purchased from the store display. The back cushions looked smaller than they should have been to match the sofa. I immediately contacted the customer care team and explained the discrepancies, so they arranged for a technician to come and have a look at them, so the technician said oh there’s nothing wrong and argued with him for not being honest and there’s a problem with the furniture. I then carried on contacting customer care, but they are not helpful they pass you around like they don’t give a crap about you. imagine if it was themselves being misled and ripped off with defective furniture, they would absolutely go crazy.
I contacted them again today as of 30/04/26, and spoke to one of them’ an all I got from the guy was just disappointments,
I want to advise people please please do not buy anything from this thieving company their aim is to make money, after they ignore you even if you take out an insurance policy, your money is down in toilet so be careful I’d rather choose somewhere else.
I personally would never ever buy anything from this misleading and thieving company.

Ref 599631380.
The item dolce sideboard bought for £399 28/3/2026.
On delivery the marble top was loose and uneven and the left hand cupboard out of alignment.
The maintainence team were despatched and corrected the problems but they observed that the supporting legs underneath(middle) of the unit were missing and these form an intrinsic part of stability of the product and would certainly be expected to be included for safety purposes and this will need to be addressed .
Thank you for your prompt service to date and I amlooking forward to hearing from yourselves regarding retro fitting the supporting legs before we can utilise the unit .

I have had the most traumatic day today regarding dealing with furniture village in Liverpool my sister and brother-in-law who are both special needs orders to sofas a three seater & two seater the three seater wouldn't go in the door the delivery man didn't try the knew it wouldn't go in the door so they didn't even take it out of the box my sister rang me really upset so I said you know it's okay we'll sort it so she was upset because she was told by the delivery man she had to pay 20% she did not understand what 20% meant she thought she had to pay all of the money so I rang aintree store And spoke to a young lady who was very very unsympathetic I explained to her that they were special needs and could they have some compassion and not maybe charge them the 20% they wanted to maybe swap the three seater that wouldn't fit in for another two seater and the difference of £100 we said that the shop could keep but the young lady was just not interested-all she kept saying was well you know we can't deal with special needs that's down to the family that's not our fault we can't stop them coming in the store and buying whatever they want so I was just appalled so I said okay fine please get a manager to call me so in the end she bluntly refused to pass me over to a manager so she put the phone down later on I spoke to the delivery manager called me and said can we please come and try again and try and get it in the house ect and I said it's not going to fit I've already got all the details up of the measurements and the house measurements of the hall it's not going to fit and i did not want my sister and husband distressed again.
so in the end I eventually wrote an email to customer service I rang customer care I rang complaints no one answered.
Eventually Steve from The Store in Aintree called me all kept saying was the men have to take it out the box the men have to come back tomorrow …..I said it's not going to fit I said you're just going to upset my sister whose autistic in the end he said well I'm sorry if she gets upset there's nothing I can do about it it's policy we've got to come back and try so I said okay so what happens when it doesn't fit he said well when it when it doesn't fit we'll bring it back to store and then she'll have to pay 25% because it was ordered for her and we'll have to sell it for cheap so I said to look please don't go near the house tomorrow you're going upset them again his words were ….I understand that but there's nothing I can do if she gets upset she gets upset !!!!!!so I've told him I'm now waiting for customer care to call me back it's been trauma all day dealing with them so so bad so unprofessional ,,, I offered to give him all the dimensions of the sofa as I had looked them up on website and the dimensions of her door and hall to save them wasting their time and distressing my sister once again but he blatantly refused he said no we need to try and I can’t do nothing about her getting upset ,,, so I said pls don’t go to her house tomorrow and then I said goodbye. I have to wait now to see if I get a response from someone who actually cares.
Lesley Maher 07751826617

As you can see below I got a reply and was asked to send my complaint to experience team on a dif email which I did and their reply was they can’t help me as they don’t work in the store No one is interested the customer service is appalling ,,,, pls don’t put yourself thru the trauma of any sales with this store they blatantly don’t want to know and

Under the Equality Act 2010, businesses should make reasonable adjustments for disabled customers. In practice, many stores will waive or reduce the fee when this is explained properly. But this store won’t even listen and they are not interested in the customers being special needs , Just wrong so wrong as it’s 2026

Had to contact Furniture Village due to a fault with sofa bought in 2021. I did this via online chat and I must say the service I received was fabulous! The advisor that assisted me, Abs, was superb....my query was dealt with promptly and she was so professional, friendly and helpful. Has arranged for a visit to be made to assess the situation. Excellent customer service!

Having paid in full at the time I placed the order, I was informed I could receive my item within five days if I paid an extra forty pounds to have it delivered. I said I would collect the items from store as they would fit in my car. I was informed the store would contact me to inform me when I could collect the said items. It has now been approximately two months and I am still waiting for notification. I feel I am being punished because I would not pay an extra £40 for home delivery.

Customer service experience was perfect

The staff acknowledged, but allowed us to browse so didn't feel pushed. Mat served us great guy.

Polite conversation at all times.

Sales person Steve, totally amazing start to finish on the purchase of new dining room table set and sideboard.An asset to your company.

Pleasant knowledgeable salesperson

Very polite and helpful

Doug was knowledgeable about what was available to view, pointed out sofas that matched what we had in mind, with several options. No pressure from him and once decided he was efficient in placing our order explaining about delivery etc.

Really professional set our couch up and ready to use.
They took all the wrapping off and took it away.