Furniture Village - Chester Reviews 

They could improve the delivery time, I had to wait 16 weeks for delivery of my new recliner chair which I think is far to long

Great service delivered on time a chairs put together

Went in to search for a wardrobe for a gentleman I support. The process is long as there are many stages before being able to order. I dealt with a chap called Callum and he was fantastic, I was there ages and changed my mind on which wardrobe about 3 times but nothing was too much bother 😁

The staff where wonderful happy and very professional it was a joy to shop with you.thank you.

Good product excellence service no sales pressure enjoyable experience with a happy outcome

The service was excellent, Helen was very knowledgeable and helpful,also Helen was very polite and explained everything to us both

Excellently dealt with by Terry. Our chosen suite was not on display. However, Terry was able to show us other suites, that gave what ours was going to be giving us and comfort of a similar suite. The whole process was very smooth, due to knowledge and experience. Thank you again. We can’t wait to be able to see and sit on it.

Terry was really knowledgable and helpful in helping us choose the right matress

Very helpful staff.
Friendly and not pushy at all. Give you time to have a look around too. No pressure at all.

Would recommend using.

Helpful staff, attentive but not obtrusive. Free coffee and cookies! Good choice of sofas. Terry was pleasant and polite

Delivery was fine. Drivers/installers were very professional and installed the settees/armchair with a minimum of fuss. What wasn’t so good was the advice on timing. We were told 0715- 1015. If we are first stop you should be able to give a more accurate timing, as the driver is simply driving from the warehouse to us. The tracking did not work at all. We got no phoned/sms advice nearer the time. As you advised us an imminent arrival time by email, we did not see it. Given you said we would be phoned and/or sms message, email was not expected.

5star service no fuss or hard sell,plenty of choice, great range of products, everything was expected fully without going over the top,just carnt wait for our two new sofa,s many thanx

Very patient and helpful

Very positive experience from start to finish with Furniture Village. One small hiccup in that the order did not arrive 100% complete as the gliders that were ordered for the feet did not arrive. I was reassured this would be rectified. Loving the sofas, they are beautiful! Delivery guys were great and showed respect for carpets etc using shoe covers and carpet runners. I have no doubt Furniture Village will sort the minor problem with missing gliders.

Callum was very helpful and informative, was a pleasure to do business with and was persuaded to help with pricing.

Callum was great, this was our first sofa and he explained everything really well.

Nice person Paul looked after me

On both occasions when visiting the store, Callum was very helpful, pleasant and not at all pushy we didn’t feel under pressure

Very helpful staff , no pressure .

Very helpful and efficient service by a friendly Callum who answered all our question without any sales pressure. He was knowledgeable and informative with a lovely manner. Thank you.