Furniture Village - Farnborough Reviews 

Cris was an excellent salesman - very helpful and informative but giving us plenty of time and space to make a decision. My mother is deaf, and can sometimes find these sort of transactions difficult, but Cris made the whole process easy and stress-free. Definitely five stars.

Amber was very helpful! I asked her to help me retrieve all documents relating to my purchase in January of two quality sofas. She listened carefully and explained the business processes involved in a purchase which has the care package included. Amber reassured me that all is well and quickly provided me with an email with relevant information re the care package.
My query came when her department was under pressure and Amber handled it brilliantly. She is a great asset to the company, with intelligence, enthusiasm, efficiency, and a great manner in dealing with an anxious customer such as myself. Bravo, Amber!

Cris was very friendly, knowledgable and really helped us understand what we wanted. My wife and I really appreciated the drinks which made the whole experience really relaxing and enjoyable. Cris is an asset to the company. Thanks for helping us and also showing us how to care for our new furniture.

Cris was great at providing options for our chairs we purchased. Very helpful

Just had our first visit to furniture village in Farnborough. We were assisted by Cris, the Sales consultant. He helped us with choosing a coffee table and side table and talked us through different options. We were made to feel welcome and didn’t feel pressured into buying. It was a relaxed experience and the coffee and biscuits were a bonus

We visited Furniture Village Farnborough today and dealt with Cris Sargeant who was very knowledgable. Great to deal with not pushy. Very pleased with whole experience of purchasing sofas.

Excellent service. Helpful and not at all 'pushy'. Answered all questions and gave me plenty of time/space to make a decision.

I didn't get the lady's name but believe she is the new store manager (Farnborough)

We have had 5 star treatment both times we have visited the Farnborough store - Today we had a huge amount of help and advice from Boroka Sebisi - she is an excellent salesperson and we would like to thank her very much

I am very pleased with the Service provided by Boroka. She was extremely helpful and professional, and she helped me select the ideal dining tables and chairs for my family. I felt like I got the best value for the price. I highly recommend Furniture Village.

We popped into Farnborough Furniture Village to get some ideas for our new home and was greeted by Christopher Duncan on entry. He was absolutely amazing His product knowledge was fantastic as well as his ideas.
And although we did explain that we hadn’t moved yet so weren’t buying anything then and there he didn’t shrug his shoulders and walk off he stayed with us throughout showing us all the products we were interested. We are definitely coming back to Furniture Village to get our furniture which will be sofas, bed/mattress, table and chairs and light fitting. Thank you Chris

I had an issue with a stool I purchased and to be honest was struggling to get an adequate response. However I managed to call and get through to Fatima.

She was fantastic. She listened to the issue, apologised for the delay in resolving and promised to investigate and get back to me. Although I had been given this commitment before I knew from her tone, empathy and professional approach that she would take control of the issue. Sure enough, I got a call within 48 hours with a suitable solution.

Fatima should be commended as a true customer care professional. Thank you Fatima.

Today (10/4/2026), I telephoned customer services (14th in the que) and waited about 20 minutes before speaking to an agent. The call centre was very noisy in the background and it made it hard to hear the conversation clearly at times but we got there in the end.

The agent Naj was very helpful and found my previous email that I had sent on 16/03/2026 re an issue with my Daytona settee making squeaking noises when someone one was sitting on it moved about e.g. using the recliner etc.

Naj has now arranged for a Company to contact me next week re resolving the noisy settee free of charge. So fingers crossed this will be resolved soon and I'll be a happy customer.

AVOID AT ALL COSTS!

We bought some furniture about 20 months ago. It was the sumptuous range, a sofa and footstall.

The footstall has been sagging for a while but I was unable to see inside it so couldn’t tell if something was fundamentally wrong. Today the footstall snapped clean in half, ripping the fabric and lining. I spoke to customer services who asked for a number of photos, which I provided. Apparently after looking at the photos they have made a number of assumptions and have deemed that it’s not covered by any structural guarantee and there’s “nothing they can do about it”.

This footstall is not a cheap bit of furniture and lasted under 2 years. We have another footstall from another brand which is now approaching 10 years old and still going strong.

In summary:

Furniture village are quick to take your money with very poor customer service or after sales support

The furniture is expensive and very poor quality underneath it all

Their guarantee is totally worthless although they make a big song and dance about it during the sales process

I am now stuck with a large footstall which has snapped in half which I have to dispose of.

Would not recommend at all. Please avoid this company and their overpriced, poor quality furniture at all costs. There are plenty of other retailers who offer much better quality products, decent after sales support at better prices.

Even though they have followed up below, this is obviously just for show. They are unwilling and unable to help. Totally useless.

I walked into the store & was pleasantly welcomed by Boroka who was great & super kind. She was quick to narrow down my options and gave me time to have a look and be very patient as I made my decision. I am so glad she was the one who said hello to me as I am leaving with a brand new sofa & dining table. Thank you for your patience, professional nature & efficient service.

Really welcoming, checked in to see what I was looking for and suggested some alternatives that could fit. Not pushy just informative and friendly.

Thank you for excellent service and patience helping me select my furnishings. Special thank you to Havana, Chris and Humma.

Excellent service from Cris Sargeant who went out of his way to help us, particularly in organising the delivery of our sofa around our moving in date. His product knowledge and advice was greatly appreciated. Would definitely recommend and visit again for future purchases. Great job, Cris - thank you!

Jo and Reef were Friendly and cheerful, efficient and professional throughout. Nothing was a problem.

Syan was great and explained everything very well.

We had a great experience at Furniture Village Farnborough. Hakan was incredibly patient & helpful throughout, taking the time to answer all our questions without any pressure. Also managed to get us a super quick delivery. Excellent customer service-thank you!