Furniture Village - Northampton Reviews 

We went basically looking for a wardrobe and furniture village was ideal as we’ve brought our sofa from them before. Didn’t know there was an early bird sale, so looking around and finally found what we wanted.
Irina was very helpful and was on hand to what we needed and looking for. Not pushy like other places looking for a sale but she was 100% genuine and professional. Very happy and no complaints from me five star’s for customer service and care. Thank you. 👍🏼👍🏼

We had a terrible experience with furniture village stire in Northampton, at park view .
The wardrobe that we ordered for 2as brought to us incompete. We called after care, and got transferred on call to them, they answered, but said themat Peter will,call us back . Peter has not called us back till date, and whenever we call the store, the phone will ring endlessly and no one is answering.

Peter was not only very helpful but a charming young man who made our whole shopping experience a real pleasure. Excellent customer service, highly recommend Furniture Village at Riverside Northampton. Thank you Peter.

Excellent staff very helpful

Excelent sevice

We was looking for a 3 piece suite was going well but as soon as we mentioned that we had seen one in DFS we liked he then began bad mouthing them. Saying there quality wasn't as good as there's etc and reasons why we should by from them instead. So we left and went to DFS and purchased from there.

Very helpful staff.
LIstened well to our requirements

The sale was fine but the after service very poor. I emailed early the next morning saying I wanted to change the colour. Hear nothing so I rang and was told manager would get back to me, nothing so called again following day. Manager not there so heard nothing still . I’ve now resorted to private message in ‘X’ . I can see this stringing in the wrong colour!!. Not happy at all

We found what we wanted and the lady who attended to us was very friendly and efficient

I liked your show room , open friendly .
Staff kind helpful.

Salesperson was pleasant and helpful and explained things well

Very quick, helpful and polite

Staff at the branch at Riverside Northampton were excellent, not too pushy and extremely helpful and pleasant to deal with. Peter was brilliant. This was the first time I have personally purchased a new suite for over 30 years and it made a very pleasant experience by the excellent team.

Excellent staff, unfortunately had to return next day as system used our old address which was 3 years + out of date. Manager was able to resolve.
Thank you

The staff in the shop are very good very helpful I cannot say that about the delivery staff the first people were really unhelpful and said the furniture was to wide for the door way ??? Even though the people who took our old suite which was the same measure ment as the new one they would not lift it up they took more pictures rather than do their job they were the most inneficiant people I have ever met , they left 2 disabled people with out seating. I immediately called the shop and spoke to Terry who apologised and next morning 2 experience movers came and put the suite in my house in 15 minutes ???? With no problem s the first 2 idiot told me they did not carry tools yet we paid extra to have the chairs set up they left a 90 yr old disabled man and a 86 lady with no seating I was so distressed I couldn’t cope the 2 second delivery men did the job properly surely all delivery men should be trained it was like a comedy show with us as victims Not a pleasant experience

Not impressed with delivery charge- especially as it changed when I queried it!
Not impressed with 2 week delivery.
Not encouraged to shop here again

Brian Tilley, the member of staff who assisted us during both of our visits while deciding to purchase a new bed, was extremely helpful and informative. His knowledge and experience about the products on show was very useful. Also he allowed us time for our own discussions while remaining attentive without intrusion. An extremely thoughtful man and a credit to the company. A very good customer experience.

Irina was very knowledgeable and quickly understood our requirements.

We met Nigel who was friendly and professional. We did not feel pressured or rushed to make our choice. Browsing was relaxed and he was on hand to give excellent demonstrations and product care information when asked. We decided to amend one of our selections and Nigel assisted without hesitation. He was humorous and polite along with other members of staff. It was a pleasure to make a purchase with such professional assistance. We look forward to a good delivery experience. Well done Furniture Village and Nigel!

Very helpful and informative but allowed time and space to make a decision thanks to Maurizio