Furniture Village - Reading Reviews 

We were greeted by Jimmy in a friendly and professional manner, he took us to the Sofa what we had researched online. Jimmy explained the controls on sofa and different leather and furniture options he then offered us tea and biscuits to give us time to decide and at no point we didn’t feel pressured. It was an absolutely pleasure to meet Jimmy.
Well done 👍

Walking into Furniture village as first time buyers was intimidating with thr huge outlet and so many display pieces!! Eventually we left as a happy customer having secured really good deals on our purchase and it was all due to Mr. Mo who was such a humble, patient person and helped us clarify all our doubts, gave good advice and no hard selling !! We are delighted to leave this review because of his top notch customer service ! Thank You Mo.

Very friendly and helpful salesman (Mo) who demonstrated chairs. Delivery man phoned to make appointment for delivery. Have bought from you before so know quality of your furniture. Good parking and happy with everything

Wish there was zero stars, too much to say as my issue has been going on for so long, needless to say even after promises made the most simplest of things seem to be too hard for this Company! my replacement sofa is arriving today (hopefully) & this will be the last time I ever use this Company

The delivery people Jay & Khush were amazing so thank you, the sofa has arrived & no surprise it’s faulty !

I appreciate your reply but I have someone already dealing with this as my issues have been going on for so long

Paid in cash for our sofa. Ordered 17th February 2026. Noticed the pattern being deformed by bobbling that we were not informed about and splits to a side of one cushion this was about 3 months after delivery. Informed Furniture village someone came out today but said the bobbling is to be expected and should have been warned which we weren't. The splits he has repaired but still not happy with the result. A nearly new sofa should not be in this state and are advised to keep covers over it. So why bother choosing a colour if you have to keep it covered. This sofa we would not have chosen if we knew it would look like this after only 3 months what's it going to be like in a year it cost £2500 so not cheap and have had a sofa from here before so expected better.

Jimmy was great when we ended up buying a new sofa on a bit of a whim! Made the whole process very quick and easy even with our indecisiveness on colour choices

The calm and understated sales approach giving us time to consider all our options without pressure. Mo was a charming contact at the Reading branch. The ordering and deposit process was straightforward. Delivery was suggested at some 2-4 weeks, but came within 1-2.
The installation of the table and chairs was smooth and ALL packaging cleared from the site. Ilham & Mushi were quick and efficient. With clear instructions and advice on using the levelling of the table (& other features) offered.
Overall a seamless and professional service. Thanks!!👍

We had a great experience at the Reading store with excellent customer service provided by Mark. He went above and beyond explaining to us everything and he was friendly and professional throughout.

It was a nice experience shopping at Furniture Village Reading. Yemi has been wonderful host and this was our second experience. Wonderful product and service.

Kira is great and we will come back soon.

Mark was amazing, very helpful and knowledgeable. Offered lots of choices and explained everything fully. Lovely product, looking forward to getting it. Thank you Mark really appreciate your help

Very helpful with some great advice and assistance. Not pushy to make the sale.

I bought £7600/= bedroom and dining furniture still not received complete documents (finances documents) when I went to furniture village shop in Reading no one helped

We ordered a dinning table and chairs, expecting delivery in 2- 3 weeks, but to our delight received it in 10days!
Two humorous but very professional men came to deliver it today and did an excellent joy, installing, taking away all packaging and leaving the place tidy. Thank you Reef Sio for the excellent delivery service.

Good customer service and prompt delivery.

Great service from Valentino today. Very friendly and welcoming. Thank you for supporting me today.

Great service from Mark! He took the time to help us choose the perfect fabric for our new chair and made the whole process easy and enjoyable. He also gave us a generous discount, which was greatly appreciated. Excellent customer service—we’re very happy with the experience.

Thank you
Andy & Sarah

I can’t fault anything. All of the people who were involved were absolutely great. Fab furniture too! Would recommend Furniture Village to anyone.

It was the awesome personal attention and interest shown in what our requirements were. Thank you so much Mo. We felt listened to and supported. Such a pleasure you today!