Furniture Village - Staines Reviews 

Great customer service from Abdul!
Thanks from Dan + Katy

Looking for the same chairs we bought a couple of years ago. Not in the showroom as discontinued but excellent staff found my order and tracked the chairs were still in stock. Delivered 5 days later. Excellent

I have purchased many items of furniture from Furniture Village. Quality is second to none. The customer service team is always friendly and helpful. This latest experience was really great. Robin went over and above to ensure that everything was covered for my needs

The show room was clean and cool. I was offered a coffee and cookie by the salesman called Robin.
He went above and beyond to make me comfortable. He was extremely helpful with my purchase.
I would highly recommend him and Furniture Village.

Robin Sydney gave excellent 5 star professional service with a smile and lovely humour and undertook an excellent deal we could not refuse in respect of the Augusta table set which we have been viewing the last two years. Have bought here previously and will buy again in the future.

Robin our salesman was very helpful and made our ordering easy 10 out of 10

Sales staff available to attend to us. We had decided what we wanted from the website and visited the store to view the product. Tried out product and viewed swatches of colours available. The Sales Manager, Liz was very attentive, able to answer our questions and explained whole procedure of purchasing, delivery and collection of old furniture. She provided an excellent service.

We had a good experience with the Staines branch and Syed was extremely helpful and managed to allocate the only remaining sideboard which was in Taunton branch The five star review is for the Staines branch.

We drove down there to collect which was 133 miles away so took 2.5 hours.

Upon arrival, Taunton staff were extremely rude and refused to help at all on bringing the side board down to the ground level and loading it into the car. Understand why they wouldn’t want to load into the car but at least they could have brought it down to ground level and put some sort of wrapping to protect, but nothing whatsoever.

Eventually the manager who was a senior gentleman went out of his way to bring it down with my husband and help load into the car which younger salesmen refused to do. If it hadn’t been for the manager we would have been stuck. Apart from the manager, the rest of the staff at Taunton are rude and unhelpful and need some customer service training!

Speedy and professional

Super service

The salesman who dealt will us was not pushy and answered all our questions about the product we were interested in good experience

Very good service and friendly drivers

Very helpful and knowledgeable member of staff served me and gave me all the information I needed. Also glad I viewed the items before I purchased them as they look even nicer in the shop than online.

Abdul, looked after us. He was fantastic, knowledgeable, easily understood what we wanted. Generally a really good guy!

Liz was very informative, and showed her skills in the furniture we were looking at.
Offered drinks and cookie
Liz explained the different ways to pay and how long delivery would be.
Excellent member of staff.

Excellent, knowledgeable salesman.

Very helpful and pleasant, who did not pressurise us. We visited on Friday 24th July

Elizabeth was very friendly and helpful. The shop also allows dogs which meant we could bring our dog in (and staff were very nice to her)

Great experience and quality products. If I had any issue after it was sorted very timely . Overall really worth it

The store is well lit and welcoming. The sales staff wait patiently for the customer to browse and reach out when you are ready. Most pleasing was that there no rush and no hard sell. Raj was patient, courteous respectful and very helpful. ⭐️⭐️⭐️⭐️⭐️ Service.