Furniture Village - Stevenage Reviews 

Michael was very helpful especially about delivery times and items in store

Very good and informative service. Thanks!

It was a quick purchase The salesman was knowledgeable. He had it ordered for us in a flash.

Staff very supporting, very polite and not pushy at all.

Helpful, friendly and knowledgeable staff especially Robert who showed us exactly what we needed. A very pleasant experience and cant wait for our sofas to arrive.

Amazing item and great quality! The best we could choose. The delivery was a bit tricky because of the location where we live but the guys managed it and everything went smooth.

Michael was the salesman who was helpful and not pushy, he took time to tell us the details we needed to know and what impressed us most was when we had a problem with delivery he sorted it out for us quickly and efficiently,
Thanks again Mike , keep up the good work

Purchasing the sofa was an easy, smooth and enjoyable experience with all credit to Crina

Michael was very accomodating, patient, and very informative. He gave us drinks and answered all our queries. Overall, our experience was great because of his calm demeanor and great service. We made a choice to buy a sofa because the discount and the service.

Months of deliberation we spent £ 6.600 at stevenage store with michael excellent sales rep stood out and talked to me as valuable customer
Delivery was organised but was disjointed and stressfull as 2 different companies sofa 1 excellent 2 was flat packedfurniture i am still not happy for how much we paid to see flat packed furniture made up in our lounge.
The sideboard was a missleading desigh in brochure to what was it in reality
clearly miss represented in brochure and miss sold
well i went to see store manager wayne he said he was going on holiday and would speak to his men to try and me nothing
I had to chase saw michael and wayne said his men no can’t do anything the point he didn’t seem intrested
I spoke to michael and looked at side table
wayne said he would give me £10 discount
To be honest i am stunned the way we have been treated especially after taking gesture of 24 cup cakes after the sale
disappointed dosent even cut how we feel i called store was told wayne would only give £10 discount £99 side table gesture of good will for a unit that is just a display cabinet not a storage facility which is what we needed and what we were showh in brochure

called head office they said it down to stevenage shocking
we ordered our previous furniture from loyal customers came back to furniture village and gave recommendations will be now talking to the credit card company as feel this disappointing non intrest of miss represention and miss selling after taking your money no interest into a issue that is caused from company miss representing their goods this a store issue of product knowledge but more importantly furniture village head office.
no one cares absolutely discusting to be honest spoilt the way we have been treated
great until their mistake at head office with brochure and to be honest it is good admission on july 10 so no £10 discount is not good enough on side table gesture,
i will add the item s are all in same room and we looked at something else no option sadly but no intrest to resolve this so we will seek our credit card next extremely g

Salesman experienced and assisted us to make the right choice for the items we wanted.

We recently purchased our new sofa set from Furniture Village in Stevenage and had a great experience. Michael was very helpful, answering all of our questions without being at all pushy, which we really appreciated. We can’t wait to receive them. The delivery timeframe was very reasonable, and after visiting several other sofa retailers, we found the quality and comfort at Furniture Village to be the best by far. We’d happily recommend both the store and Michael for the excellent service so far.

Michael hackworthy was very pleasant and understanding and made us feel very comfortable.

Phil was fantastic make us a lovely tea and was so kind and helpful

Didn't push me let me look in my own time.

Micheal at Stevenage was very helpful and welcoming. Answered all our questions! Would go back to him again.

Very respectful and supportive sales person

Good customer service, quick delivery offered, paperwork done with no fuss. Overall left store happy

Michael in the Stevenage branch was very helpful, friendly and patient. Michael was very informative and didn't put any pressure on me to purchase. Veronica

Dealt with with Michael Hackworthy who was a pleasure to deal with. No pressure applied whatsoever and encouraged me to compare with the competition (which I did). Although never cheap, the quality and salesmanship won the day for me.