Furniture Village - Straiton Reviews 

Good service good stuff

Very friendly staff. Helpful and knowledgable

Brian was super helpful, he showed me all my fabric and explained the sofa filler options. A polite, knowledgeable sales consultant.

Quality products at reasonable prices, sold by friendly & knowledgeable staff.

We recently bought a corner sofa from you guys & were treated very well throughout by Brian Marshall.

We attended today again & Brian recognised us straight away. He came over & made us feel welcome, asking how he could help.

He definitely enhanced our customer experience, consolidating our confidence in Furniture Village.

We are still looking for more furniture for our new home, so will be back & we will seek out Brian for help - 100%

Tom was engaging and informative. He gave us the information we needed and gave us time to make our decision.
We would recommend asking for Tom if you are in Furniture village.

Tom was very helpful when we needed him , he wasn’t there by your side all the time but you knew where he was if you needed him . He wasn’t very informative about all the furniture and showed us the difference in some of them . Very pleasant to talk to and funny,

When looking at dining room chairs,Andrew the sales man came over and was very nice asking if he could help,he never pushed us into anything he gave us time to look around the store and then we asked him for advice he was very officiate,poliet at his job.

Very polite and attentive young man
Helpful and well mannered

Thank Brian for your patient and knowledgeable introduction to furniture in the store. Your help was very much appreciated. We ordered the dinning table, side cupboard, and chairs and they were delivered in time and installed professionally. We highly recommend the store.

Service by Tom is excellent. Tom is very informative and patient, he gave us space to considered all the choices.

Knowledgeable staff, Roger was very helpful and gave really good customer service.

We had a great experience at Furniture Village Straiton thanks to our sales consultant - Brian Marshall. He was friendly, knowledgeable, and took the time to understand exactly what we were looking for by asking thoughtful questions and showing us a wide variety of options that suited our needs. We really appreciated that he focused on helping us find the right furniture for our home and never made us feel under any pressure. He was always available to answer our questions, offered honest advice, and made the whole experience enjoyable from start to finish. Excellent customer service! We would highly recommend Furniture Village Straiton and Brian Marshall.

Excellent customer service from Robert in the Edinburgh outlet....5 stars 😊

Brian was superbly knowledgeable about your products and was a very helpful courteous young chap.

We delt with Brian while in store looking and planning our update for our home. He was able to answer every question and explained the options clearly so we understood. We also indulged in the in-house coffee and cookies. We have had items from this company before the local store and now to be able to go in feel and touch what you are buying is a game changer. After confirming that our chosen item would 100% fit (also a over sight until brian advised to triple check)
We returned to the store and placed our order. There's no stress in this store to rush you to buy.
if you want answers to questions ask any of the helpful team , if you are happy floating about and testing out and just running ideas in your head they will leave you too it 5 ⭐
From The Aitken's

Courteous, knowledgeable and not pushy giving the customer plenty time on their own to experience the bed, but available for questions.

We dealt with Tom and cannot thank him enough, had our 4 year old with us and he was extremely patient and understanding and listened to what we needed

Customer service in store was good. Ordered 6 dining chairs. Arrived 5 weeks later, which were on time. Delivery guys built chairs. We didn't use the chairs for a few weeks and when we did, a family member sat on one and it collapsed. They were lucky they had someone next to them to support them. Sent email to Customer services. They took a week to come back. I had to send a video of chair. We did. It took someone a week to call me and they said they would look into it. Heard nothing for 3 weeks. I called was kept waiting for 25 mins. Guy said he would order new legs but told him a screw was actually stuck in base of chair. He was adamant it would fix problem. This was taking another 2 weeks. I put my husband on call and got cut off and guy called back and said we were lucky he was doing us a favour as in his department they wouldn't normally call back so we should be grateful. My husband said i dont think you should be saying that as that isnt good customer service. Terrible Terrible customer service. Issue not resolved yet so by time of contact till supposedly getting fixed it will be 8 weeks and they find that acceptable. Will never buy from this company again.

I bought a Tempur pro plus soft mattress , When it arrived I did not get that new bed feeling I wouldn't be surprised if it had already been in multiple homes during 60 night trial periods . Besides that the bed was absolutely terrible we had to endure it for 40 nights before being able to return it worse bed I've ever Owned and I've never had a mattress over £200 . So Initially the manager at lonhead Edinburgh shop told us we had to keep it for 60 nights which was false , so we went in to the store after 40 nights and he tried to take 25% off my refund amount ! Over £400 . I phoned customer care whilst I was in front of him then passed him the phone for customer care to tell him he was wrong , then he got off the phone and told me he would do a credit note for the store ! Despite customer care just telling me I could get a full refund !

So in short the manager at lonhead FV is a slimeball that will try and take your hard earned money , also if I had left it 60 days i would have probably been in a position where I would have had to keep it!

Anyway customer care sorted the collection and full refund thankfully . So beware of this branch and this slimeball manger

Tom was amazing helped with the whole experience and made it very easy