Furniture Village - Straiton Reviews 

Damaged goods, mark on seat, this should have never left the factory with the mark under all the packaging.

Awaiting outcome, delivery good, delivery staff polite.

Alannah was extremely helpful while helping my partner and I choose a suite for our new home. We didn’t have our exact measurements yet but from the floor plan she was able to work out the size of couch that would fit into the room. Would highly recommend Alannah at the furniture village, and would highly recommend the store to anyone looking for new furniture as the selection is great!

Tom was super helpful and knowledgeable. Thanks for your patience!

Excellent service.The most friendly staff I’ve encountered in a long time.especially Jordan.I got a better deal than I was in expecting on an coffe table and lamp table.. I’ll definitely be back!

Brian was a very helpful sales assistant. Very pleasant manner. Very knowledgeable.

Competitive quote for G plan suite.

Excellent service / have shopped here previously and always happy to return. Tom was so helpful.

Our experience is FV has a good quality high standard of furniture at very competitive prices. All the staff are very friendly and do not follow you around the store they are happy to answer any queries there is no pressure sale tactics! We returned to FV after buying a sofa and chair last year with sales consultant Brian Marshall we purchased our dining table chairs sideboard and another sofa with Brian, we found Brian very professional, friendly and polite dealing with any queries regards the goods delivery etc.

The sales consultant Jordon Woods was excellent, very helpful

No pushy salesman (ROGER SINGH)
Showed us all options on furniture
Good advice & information

We had purchased furniture last year from FV and the customer service and expertise from Brian was we thought exceptional. Completely understood what we were looking for then and wasn’t just looking for a sale. Hence the reason we returned this year after visiting other companies we still thought for Goods on offer and customer service particularly from Brian it was a no brainer.

Made a few purchases and Jordan and Tom were excellent kind and friendly
Very happy customer

Nothing was too much trouble for Hayley , I think that was her name. Plenty choise

What an experience visited shop in edinburgh staff were brillant, then came home and ordered evrrything, if you havent been, get going was in my element

The staff at the showroom were very knowledgeable and did not rush us into making a decision. They repeatedly offered us tea and coffee which was nice.

Harry at the straiton branch was amazing from the moment we entered. He wasn’t pushy in the slightest and had amazing customer service will definitely be back.

Great service and saw exactly what we wanted .

All recent visits and delivery service have been excellent. Most recently visited to purchase 2 extra cushions for our sofa. No problem with our request and great friendly service, this time from Robert, who coincidentally sold us a new car from his previous place of employment 10 years ago! Just goes to show doesn’t matter what you’re selling, good customer service is good customer service. 👏

Tom Lawson’s assistance was fabulous. Offered refreshments (the oatmeal cookies were delicious!)
Gave us time to consider what we wanted; annswered all of our questions; provided helpful opinions.
Helped us through the purchase process.

I have already had furniture from the Edinburgh store, so this was a return visit. Roger Singh was very helpful and friendly. Thank you Roger. My experience with Furniture Village has been nothing but positive, from the in store staff to the delivery drivers. Thank you 😀

Great choice all in the one place. Staff very knowledgeable and very helpful. Roger Singh was able to show us various options and couldn't be more helpful in making our choice.