Furniture Village - Thurrock Reviews 

Ordered sofa with Mohammed Ali in Lakeside. Very helpful!

Just been served by Laura. She provided outstanding customer service. Top notch

very good staff good customer service and we found Laura the best she is so helpful and knowledgeable with all of the stuff in your shop she is absolutely brilliant.

We found Mohammed extremely helpful very patient and he went above and beyond to make it a an easy transition thank you

Salesperson Shane was superb. He had an impressive command of the product details and shared them in a way that felt natural and genuinely helpful, never like he was pushing for a sale. His approach was calm, informed, and respectful, giving me the space to make my own decision while still feeling fully supported. It’s clear he takes pride in understanding his customers and guiding them without any pressure, which made the whole experience far more enjoyable and reassuring.

Great service and furniture is modern classy and well made

Excellent choice of furniture. We bought a mattress. High level of attention and service from Mohammed.

Never felt pressured very informative and very polite

Excellent staff , knowledgeable and respectful. Quick service.

You had what I wanted and ordering was easy. Laura was great.

Excellent service from Tan all the way through. He has made our exchange process very easy. Thanks Tan

I visited the ware House today for a dinning table upgrade and from the moment I entered the store Tan was very help and took his time to serve me. Warm welcome and went far beyond to meet my purchase requirement. Also made me a wonderful hot chocolate. I will definitely come back . Thank you Tan for your wonderful service today.

WE went out looking for sofa and recliner chair. Tried 4 furniture shops local, then went to lakeside looked in 4 shops ones we liked 4 months waiting, It's a joke. Just giving up and we saw furniture village never been to that one before they had just what we wanted. Quick delivery and Tanvil was the best salesman out of all the stores. No pressure,very helpfull, nice to talk to. We should have gone there first and will only use that store in the future. Well done Tan and thank you

Had a brilliant experience sorting our corner unit.
Tan made us feel at ease with his friendly manner.

Very happy with the service received from Laura Hills. Very friendly and professional. Walked us through the purchase of the settee and provided full explanation of the process

Mo was really helpful and helped us with everything. Really fantastic person.

I had an excellent experience with Mohammed Ali at the West Thurrock branch. I visited the store on 2nd May and purchased a sofa, dining table, coffee table, and a sofa bed.
Mohammed Ali was polite, professional, and extremely helpful throughout the entire process. He made everything smooth and enjoyable. I’m very happy with both the service and my purchases—highly recommend!

We had a great customer experience at Furniture Village, Mohammed was a great Sales Consultant!

Jon was very approachable and friendly. He was also knowledgable about the product we wanted to buy. He explained the process so I know what to expect when I receive my furniture. The whole experience was a plesent one, thank you Jon for a wonderful customer experience.