Furniture Village - Watford Reviews 

Ania was absolutely amazing, her service was outstanding from start to finish I’ve never felt so comfortable and relaxed when buying a product.

She gave me so much time when I needed to make sure my measurements were correct, she spent about 2 hours with us, and they was the best 2 hours of customer service.

Thank you so much and such an amazing personality.

Scandalous customer service and terrible logistics, saved only by two heroic delivery men.
​The service I have received to date has been absolutely scandalous.
​It all started with my order for a dining table and chairs. The original delivery date was set for June 6th. By mid-July, after hearing nothing, I called them myself, only to discover they had unilaterally postponed the delivery to September 4th. Furious and ready to cancel, I went to the Watford store and decided to substitute the old order with a new, more expensive table and chairs that were available for immediate delivery.
​Delivery was scheduled for last Thursday. Trusting the timeline, I disposed of my old table and chairs. When the two delivery men arrived, they asked for a lift—which I don’t have and have never had. No one ever asked me about building access when I placed the order. Furthermore, this company has previously delivered a bedroom set and a sofa to my home, so they should already know my address and layout. Because the table was extremely heavy, the two men couldn't carry it without a lift and explained that it required at least a 4-person crew.
​I called the shop immediately to complain. The salesman told me he would check with the manager and call me back. A few minutes later, the manager contacted me. He was incredibly arrogant, talking over me and blaming me because I don't have a lift. As a paying customer, it is your job to ask about delivery requirements and organize logistics accordingly, not mine to guess your internal rules. He dismissively told me they would deliver it on Saturday.
​This morning at 7:00 AM, only two men arrived instead of the required four. The management completely ignored the safety and logistical requirements again. However, the two poor delivery men were absolutely amazing. Understanding the criticality of my situation and the fact that I had no furniture left, they went above and beyond, risking their own safety to carry a 113 kg table up the stairs just to complete the delivery and make me happy.
​While the delivery staff deserve 5 stars for their incredible effort and kindness, the overall management, the store manager's shocking arrogance, and the company's logistical failures deserve zero. I am deeply dissatisfied with this company.

Mira was excellent with her help and advice. Great selection, fair prices and good coffee and cookies

Went to Furniture Village as have bought there before and have been very happy. Walked in a lovely patient lady called Ania showed us everything we had on our wish list and we finally picked a lovely three seater settee. Anita was so lovely and generous with her time and kindness cannot praise her enough for her help. Really pleased with our purchase would definitely recommend

Very helpful staff, plenty of choices no hard sell, Veera was very polite and helpful even when we changed our order a day later.

Good and friendly service at Watford store. Will return again as their wide range of quality products made it easy to make choices.

Great communication and action when making deliveries.

Went to FV yesterday- Monday, for dining chairs that were on-line but we're no where in store. I did choose a more expensive set. Around £800, the cousin will kill me(then I'll be dead, do it once !) She doesn't know it yet...... I bought a clearance item for myself as it looked the only thing I could have in the size it is deceiving to know what fits in spaces you have for it. Staf helpful.

Really helpful adaptable service from Fal the salesperson. The order was processed efficiently and promptly after much discussion and thought.

Staff were courteous and efficient - a shout out to Fal and Adnan at Watford store. Thank you.

Our experience was great,the staff very helpful and well trained.We highly recommend

Good stuff and happy

Friendly staff, good service, great air conditioning!

Great shopping experience, very knowledgeable and allowed us to browse at our leisure. Would definitely recommend your company.

My experience was good in store I pick sofa and a picture. Please what bort help excellent service now waiting sofa & picture to come thank you staff work there very helpful.

Staff in the store were very helpful, delivery was on time and carried out very respectfully. All in all, a very pleasant and stress free experience.

Khadija was a very pleasant person to talk to.
She did her utmost to get what was needed to be done.
She also explained the whole process and what will happen next. Also kept me in the loop.
Thx.

DON’T BUY FROM FURNITURE VILLAGE unless you are satisfied to wait 6 months for a table that is the wrong size on delivery - and I am still waiting over 6 months for a standard bench that is now lost! The quality of the equipment is second to none - however the communication and follow up has been non existent! I have had to call and chase multiple times to arrange delivery and question where my items were. At no point did I receive communication initiated from the company. I ‘may’ get a call if I just wait a few days which inevitably ends up being me having to chase again. So if you are wanting quality equipment that you can wait a lifetime for, and have the time to constantly chase when it will arrive, and if it will be correct - this is the place for you.

I had a fantastic experience at Furniture Village Watford, thanks to Veera. As a veteran, Veera brings a level of professionalism, integrity, and dedication that is truly exceptional.

From the moment I entered the store, he was welcoming, knowledgeable, and genuinely focused on helping me find the right furniture for my needs.

Veera took the time to answer all my questions, offered expert advice without any pressure, and made the entire process smooth and enjoyable.

His attention to detail, patience, and commitment to customer satisfaction were second to none.

It's clear that the values and work ethic developed through his military service continue to shine in his customer service.

Furniture Village is fortunate to have someone of Veera's calibre on their team.

I highly recommend asking for Veera if you visit the Watford store.

You will receive first-class service from a true professional. Thank you, Veera! 👏⭐⭐⭐⭐⭐

We were assisted by Fal on our visit to Furniture Village to purchase a couple of household furniture and decorations. The service was outstanding. Fall was polite and positively engaged from the moment we entered the store. She listened, was very polite and excellent in her explanation. Furniture Village must be proud to have a member of staff like Fal working with them. Thank you such a great customer experience. We will certainly be back again due to your service.

Anthony was a brillant person with all answers I wanted , very helpful and answered all question I needed to know .
Make a good cup of tea too 🤣🤣