Futurebaby Reviews 

Communications wasn’t great or clear, I am aware the receptionist was away last minute, however the lady performing the scan didn’t speak clear English, was rude that my bladder wasn’t full then when it came to the internal exam there was no dignity or privacy offered, I was told to take my clothes off, wasn’t offered tissue to cover myself until I expressed I felt very exposed laying half naked on a clinic couch with my legs spread, the clinic door wasn’t locked and Curtain wasn’t fully pulled round which made the whole experience uncomfortable and not enjoyable. I’m a nurse myself and I was shocked

Absolutely amazing experience at Future Baby! The scan was lovely, the staff were so welcoming and friendly, and everything was explained perfectly. We got some beautiful images and such special memories to treasure. Would definitely recommend! 💕✨

If I could leave 0 stars I would.

I had to cancel an early pregnancy scan just two days after booking because I was going through a miscarriage. The appointment was still over three weeks away, so there was plenty of time for the clinic to offer the slot to someone else. Even so, they refused to refund the £20 deposit, sticking rigidly to a blanket “non‑refundable” policy.

No service was provided, no costs were incurred, and they immediately re‑advertised the appointment slot on their website. Keeping the deposit under these circumstances doesn’t reflect any genuine loss and, in my view, isn’t a fair or reasonable way to treat customers.

What upset me most was their response. After explaining that I was cancelling because of a miscarriage, they replied: “Although we are unable to offer a refund, as a gesture of goodwill and without any admission of liability, we would be happy to transfer your £20 booking deposit as a credit towards any future scan at Future Baby 4D Scanning Clinic.”
Being told I could simply “book another scan” felt incredibly dismissive and showed very little sensitivity to what I was going through.

Their handling of the situation showed a concerning lack of empathy and care. I did not feel supported or treated with basic compassion at any point.

Based on my experience, I don’t believe this clinic applies its policies fairly or deals with sensitive situations in a professional or humane way. I would strongly encourage others to be aware of this before booking.

I would never consider using them ever again.

I have raised my concerns with Trading Standards and the Care Quality Commission.

AVOID AT ALL COSTS
This company is awful. They claim a refund has been processed but weeks later still nothing has come through. Even our bank says nothing has come through from them. They lie and fob you off with an email. We did not see anything about a £20 deposit as we paid in full and aparently are not due to get that back even though they still have not refunded us. We had to cancel for personal reasons and was well in advance when cancelling. They are rude and un professional.

Ignore what rubbish they try and say in response to the negative feedback they get. They are liars and thieves. We have had to initiate a charge back now because they refuse to actually process our refund.

In reply to their response. We have contacted you and you fobbed us of and just said it was sorted on your end. We still have not recieved the refund and out bank confirms we have not had it. We are having to do a charge back to actually get our money.

The service this company provide is incredibly low quality. As soon as I walked in the door the place felt cheap and cold, but I had already paid a deposit so I didn't want to waste that money, I knew I should've booked elsewhere. I was so excited to see my baby but left the appointment and cried. The actual image quality of their equipment is terrible, the sonographer spent the entire appointment looking for my babys gender despite the form stating I did not want to know this and she ASKED and I said we didn't want to know, so why she then spent the whole appointment looking for this I really don't know. She told me to have a walk around to try and move baby into a better position and when I came back, was then told to leave as I didn't want to know the gender? They didn't send any photos or videos because the baby wasn't in the best position, I think this is down to a lack of skill and instead of trying to move baby they just told me to leave. They knew at the time whilst we were there that they had nothing to send me, abd they waited several days before telling me they had nothing to send me, this is because they are waiting for the payment to clear before telling you they have provided a terrible service and weren't able to fulfil it. They didn't try at all to provide a good service, I felt like they just wanted our money and then tried to get out out ASAP before we could question them. I didn't get to see my baby properly which I was really looking forward to because the sonographer was spent the whole appointment trying to find babys gender which was not a service I requested. The NHS was so much better, the imaging quality was better, she managed to get better imaging despite baby not wanting to move into a better position. I think the sonographers here probably do not have the correct training and this is just a money making service where they quickly do a pathetic scan and charge you a fortune for it. Other reviews mention having the images sent straight after the appointment. I think if you don't get images straight away it's because they haven't got any to send and they are waiting for your payment to clear before breaking this bad news. If you are considering a private scan clinic, I would give this one a miss you're just wasting your money. I will not be reattending for the 4D scan like originally planned as I suspect they will do a a half arsed job of that but charge me a fortune for it. Incredibly disappointing.

I made a complaint to the company stating the sonographer was incompetent and did not complete a wellbeing scan, did not give me any information regarding the health of my baby at all. I was told this was a lie and they had CCTV proving I was lying? Not sure how that works. They also stayed they had CCTV proving the sonographer did not ask me to walk around to move the baby however have now stated in their response below that they did ask me to walk around so the owner of the company is completely fabricating things in an attempt to cover their sham of a business. Please see my Google review and their disgusting, threatening and abusive response to my experience of their awful business.

I was sceptical about having a 4D scan, because our baby always has been in funny positions for scans. But honestly, the experience was excellent. She was really calming and really friendly during the whole experience. The pictures we got were great and were sent to me very shortly after the appointment. Honestly - great experience

If you're planning on having the gender looked at by the sonographer then hidden in an envelope so you can have a gender reveal, don't bother booking here. AS ARRANGED the sex of our baby was going to be written down and put in an envelope. The sonographer told us the sex!!! I understand accidents happen but this is huge. This pregnancy was my last chance to have a surprise gender reveal. A lot of money was spent on organising the party for it to all turn sour because the gender was revealed at the scan.