Future Family Reviews 

I am at the beginning of my journey and Curtis Feimster has been very patience and understanding of answering my million and one questions. Giving us (my husband and I ) a great peace of mind.

I have been paying on a $10,000 loan with Future Family for about 2½ years.
Getting approved was easy and the early months were smooth. Unfortunately, the problems started later and have only grown.

Lost or misapplied payments: At least three payments have been “lost” even though I have bank statements and receipts showing on-time delivery—some payments were even above the monthly amount. Each time I discovered the issue only after I called to ask why my account showed late or past-due.

No notice of address change: Two of those “lost” payments went to the address printed on my statements because Future Family quietly changed its payment address without sending a single email or letter.

Credit score impact: Despite proof of payment and consistent on-time history, they reported me as late years later, damaging what had been excellent credit.

Balance that doesn’t add up: Even after paying roughly $400/month for almost three years, I still allegedly owe about $3,000, which makes no sense given the original loan amount and my occasional extra payments.

Pressure to allow direct bank drafts: I chose to send payments directly instead of giving them automatic access to my account. In hindsight, it feels like they penalize any customer who doesn’t let them pull funds themselves.

I now have to fight to have my credit corrected, and I feel their accounting practices are careless at best and predatory at worst.

Advice to future borrowers:

If you must use them, document everything and keep proof of every payment.

Double-check monthly statements and credit reports.

If possible, pay as much as you can up front and minimize the loan amount to reduce exposure.

Be prepared for poor communication and the burden of proving your own payments.

What began as a simple fertility-financing solution has turned into a stressful, expensive ordeal.
I cannot recommend Future Family based on my experience.

Jackie worked so well with us. She was attentive and helpful and we couldn’t be happier with the level of detail she provided.

Amazing Service and Fast Funding!

Curtis Feimster was a joy to work with! He was so personable and showed genuine care and concern for our fertility funding needs. After reading about the company online and perusing their website, my husband and I decided to give them a try for our funding needs. The process was simple as Curtis guided every step and the informative phone call with him took care of all of our concerns for our fertility funding needs. There are also other great perks as Future Family isn't just about funding- they offer many great resources along with your funding, which will definitely assist with your journey along the way.

I highly recommend using Future Family for your family's funding needs and also highly recommend working with Curtis to assist. He's very patient and answers all questions very quickly, which is super helpful to have. Thank you Curtis!

Rachel is awesome! She has been such a great support system through my IVF/Egg Retrieval/FET process. She is knowledgeable and has been able to answer all of my questions no matter the time or day. You can really count on her and couldn’t have done it without her. Highly recommend!

Curtis was super helpful and friendly and answered all our questions in a professional and timely manner. We really appreciated his time and his kindness during this often stressful and overwhelming process of financing IVF.

The best part is the coach. My coach (Rachel) supported me every step of the way. We even scheduled virtual Zooms to administer medication live. She was empathetic, patient, available, and so well-informed about my procedure. I have no idea how I would have completed the procedure without her.

Ivf is a club that nobody wants to be in, but ff has taken some of the pain away. From my first phone call with Curtis, who awnsered all my questions and took some of the scaries away with ivf was amazing. Then Rachel, who's an ivf nurse who was assigned to me, now honestly I thought no biggie I can give myself shots, but oh boy it's so much more then that. She helped me walk threw mixing meds, she's helped me with the dosages that I actually messed up on lol! She's helped me understand my labs and what they mean, she's even been there for me when I was crying and just scared. She seriously like your ivf BFF! I have texted so many times threw out the day and she has always responded fast! Weekend, evening, she's there. She's even checked in on me to see how I am and where I'm at in the process. I can't say enough good things about her! I would recommend future family to anyone who has to go threw this, even though it sucks ff makes it better

I worked with Jackie M and she is amazing! I really appreciated the time she took on the phone with me to chat about the process and also how seamless it would be to work with them. She was available for a second last minute phone call and modifications to the loan amount needed and a great resource for information as to what she thought would be best. I really enjoy working with her. You can tell she really cares about her clients and their journeys through this!

I cannot emphasize enough how fantastic my experience has been with Future Family. The loan application process was simple and transparent: I wasn’t pressured into borrowing more than I felt comfortable borrowing, there’s no hidden fees or penalties for early payback, and no question was treated with anything but the utmost respect and care. But the MOST important and *worth-every-penny* feature of the Future Family loan, is that it includes 24/7 access to a dedicated nurse! While fertility clinics try to be attentive and responsive to their patients, nothing—and I mean NOTHING—beats the peace of mind I had from having access to my dedicated nurse, Rachel. When the clinic didn’t respond in a timely fashion or provided an unclear/vague response to a question, instead of panicking (or getting angry), I referred my questions and relevant info to Rachel and she happily (and promptly) answered, explained, and armed me with appropriate follow-up questions to ask my doctor. My hand was held the whole way! Rachel celebrated my achievements with me, told me what to expect next, and literally walked me through—via FaceTime/Zoom—the various injections (some come in ready-to-go pens, others in vials to be withdrawn, and still others in powders that first need to be carefully mixed!). This would have been totally overwhelming without her! Although the egg “stimulation”, monitoring, and retrieval process is grueling, costly, and time consuming, having Rachel available to text a quick question or hop on a call meant that I could confidently adhere to an exact injection schedule which, for me, resulted in wayyyy better-than-expected results. At 39, I began the “cycle” with 11 follicles and was told to optimistically expect 70% of those being retrieved as “mature” eggs. They ended up retrieving ALL 11 mature eggs (!) and I honestly credit Rachel for this tremendous success. If it wasn’t for her being so accessible, I am certain any number of variables (withdrawing exact dosages, properly mixing powders with solutions, adhering to a strict injection schedule, or even knowing when/if to order extra medications before a weekend) would’ve produced different results. In fact, I’d go so far as to presume the “70%” guideline I was given is, in part, based on there mere fact that most people going through this process are NOT healthcare professionals and, understandably, make mistakes (big or small) when it comes to the medications/injections. Having Rachel, my dedicated nurse, allowed me to do everything possible on my end to ensure the best outcome. No guesswork. No mistakes. I’m as proud of myself for my final results as I am grateful to Future Family (and Rachel!) for enabling me to achieve them. I cannot recommend Future Family enough!!

At first I would have given this company 5 stars. The loan process was easy in 2022 and I had my daughter in 2024.
But now…. I can’t get anyone on the phone or get a response to my emails for a payoff letter (something I needed quickly). One… that should be available to you in the dashboard portal at all times, two there should be a way to speak to a representative on the phone during business hours.

I honestly did not expect my finance company to be one of the best parts of my journey! From the very beginning, before I signed any contracts, I had an accurate quote of my loan amount and monthly payment. I am a natural skeptic and this was very important to me! I had the direct cell number to MY Future Family rep, Curtis. Curtis explained the process, the contract, and the benefits of Future Family so eloquently. He walked me through my portal, how to pay my providers, and how to make my monthly payments. Any time I have a question or concerns I call or text Curtis. As an infertility patient I have grown accustom to waiting days and days to hear back from providers. But Curtis picks up the phone every single time I call. He has responded to my messages within minutes. At one point I was waiting and waiting and worrying and worrying about a refund. I finally called Curtis and asked for his help. He told me he would get someone on it right away. The relief I felt to know I had someone working for me personally was so meaningful! My refund hit two days later. We have had such pleasant conversations and I just love talking with him. He is always rooting for me. In this emotionally complicated time I am so grateful to have peace of mind with Future Family.

Curtis is excellent to work with! He made the process of understanding the loan terms, the benefits of using future family, and accepting the loan a seamless process. He even set up my loan on a holiday when I found out last minute we needed the money the next day.

Curtis is the best!! He is so easy to work with and genuinely cares about helping make this process as smooth and stress-free as possible.

Curtis is absolutely amazing! We have worked with him twice now, and each time he treats us like old friends. Very speedy and always beyond helpful. He also checks in often and has the best customer service. We just love him!

DO NOT DO IT.
I recommend prosper. I reached financially hardship and emailed them help for 1 month. Prosper gave me a whole year to cut my bill in half with no penalty or extra interest.

Future family has not responded to me in 2 months they don’t even have a phone.

If you are having technical problems as well they blame you, they won’t even bother to make a solution. They really don’t help.

They are rude me and my clinic.

Jakie has been so amazing, she made this process do easy and stress free. She was able to answer all of my questions! Highly recommend!

Natalie was a godsend. She was very clear, quick with responding, and answered every question we could think of. If you’re feeling lost or hopeless in the process, give FF a call and ask for Natalie! You won’t be disappointed.

The team at Future Family have been truly wonderful; Jackie M. has been a true blessing, between the hundreds of questions, to helping out with getting our funds to help with medication! Jackie is an excellent show of what Future Family is! If you are scared or hesitant, it does not hurt to call and take the next step.

Curtis Feimster is amazing to work with! He is so caring, efficient, and answered all my questions. He’s there whenever I need him and has made this process so easy. I would recommend him and Future Family to everyone I know. I am so grateful I found them and especially grateful that I was paired with Curtis as my financial specialist!