Having a qualified nurse was very helpful to have you as a sounding board and support. I was able to ask random questions instead of Google rabbit hole. The support of someone else was really me... Toon meer
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This company has been so wonderful to work with. Right away we were assigned Alexis as an initial loan consultant and she made the process so easy and clear to understand. She worked with me to create... Toon meer
Bedrijf heeft geantwoord
Stephanie was amazing to work with. Her guidance and insight helped ease my anxiety so many times through this journey! Sometimes my IVF clinic took days to respond to questions. I only had to wait a... Toon meer
Bedrijf heeft geantwoord
I’m so grateful for Stephanie!! She has been my own personal cheerleader and resource throughout this entire experience. I can ask her anything, reach out any time, vent, cry, celebrate - she’s got it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.
Contactgegevens
San Francisco, Verenigde Staten
- www.futurefamily.com
4,8
Uitstekend
549 reviews
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Amazing Experience with Future Family
I'm really happy with Future Family. The application was super easy and Jackie was amazing - she totally understood my needs. She's been through IVF too so she knew exactly was I was dealing with. The funds were at my clinic the next day! Good rates, fast process, and they take so much stress off your plate. Highly recommend!
17 oktober 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for sharing your wonderful experience with Future Family! We’re thrilled to hear that the application process was smooth and that Jackie was able to support you in such a meaningful way. It's great to know that her personal experience with IVF resonated with you.
We also love to hear positive feedback about our product and process. Our primary goal is to be a partner in your fertility journey, and to help alleviate the stress around financing the treatment. Your thoughtful feedback means the world to us!
Rachel was so impactful to my journey
Rachel was so impactful to my journey. She was always available and willing to help me with anything and everything. I’m so grateful for her caring, attentive, and highly educated advice.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your heartfelt feedback about Rachel. We're delighted to hear how impactful she has been on your fertility journey. It's wonderful to know that she provided such caring, attentive and knowledgeable support. Rachel is a valued member of our team, and we're grateful for the difference she's made in your experience. We'll be sure to share your appreciation with her!
Jen has been so attentive and…
Jen has been so attentive and supportive during this process which has been really helpful for me.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your kind words and thoughtful feedback about Jen. We're thrilled to hear that you've had a great experience with our team during your fertility journey. It's always our goal to provide compassionate care, and it's wonderful to know that Jen has made such a positive impact on your experience. We'll be sure to share your appreciation with her!
Stay far away...
Made the detrimental mistake of using Future Family to fund extending my family. They were fine at first but after getting a poor diagnosis that took me out of work and put me on disability I fell behind. Then these past few weeks I've have struggled because of Hurricane Milton and Helene. When I asked if there is any hardship program so I could catch up they simply said "Thank you for reaching out! You can certainly make your payment late, though we cannot prevent any potential impact on your credit score." Why even try to pay them back at this point. Good luck suing me when I'm on disability. Stay far away from them as they have absolutely ZERO compassion. Btw Im less than a month behind on my payment and have busted my hump to keep up as much as I did. Now I'm done. Save yourself the pain and use a company that is willing to help in trying times to customers that are current and make their payments. Literally any other company would have some payment plan or hardship program.
This is their reply to me after saying they want to make it right, mind you there have been 2 back-to-back hurricanes less than 2 weeks apart…
“ We are going to begin reporting payment history to the credit bureaus as early as this week. Payment delinquencies generally will decrease your credit score:
- At 30 days past due, your credit score could decrease by 20 to 50 points
- At 60 days past due, your credit score could further decrease by 60 to 100 points
Your credit score could further decrease at 90 days past due and again at 120 days past due, after which it will go to Collections.
The quickest way to resolve this is to log into your dashboard and make your payment today. Please reply with how you intend to resolve this or to discuss your options.
Regards,
Future Family Billing Team”
12 oktober 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you've faced with the recent hurricanes. We regret that we did not address your concerns with the compassion you need right now. While we must always adhere to our Company's policies and procedures, we will have a supervisor reach out to you to address your concerns more thoughtfully.
Do NOT get a loan from this company!!
Please be aware this is company is predatory and I’m investigating legal proceedings against them. Please go to BBB and look at the reviews. They will give you funds easily but when you send cheque payments they ignore you and they don’t accept the payment. I have made the decision to take them to court because they don’t follow protocol, they don’t communicate, they don’t accept payments that you send. They legally cannot place any marks on credit files because of this, they are very deceitful and they don’t care about the clients. A nasty company that is going to get into a lot of trouble, it’s only a matter of time. If anyone is thinking about getting a loan from them think again! They are con artists. My previous complaint on here was replied to. They said someone would call me and over 5-6 weeks later I’m still waiting from the time I made the first complaint. Remember when you get a loan from a company, it’s not getting the loan that matters it’s how they manage your loan which is the longest part of the customer journey. Once you’re in hardship and can’t pay or choose to pay via cheque they discriminate against you.
18 september 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you for taking the time to share your experience. We value all feedback, even when it is critical, as it helps us identify areas where we can improve. We are genuinely sorry to hear that your experience with us has not met your expectations, and we deeply regret the frustration and stress this may have caused you. We understand how important clear and timely communication is, especially during difficult times. We apologize that our communication has not been satisfactory. We have ensured that a supervisor has contacted you to address your concerns.
Ivf treatment
Fertility nurse available every step of the way to answer questions and provide reassurance was very helpful throughout the process!
6 oktober 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for sharing your feedback! We're thrilled to hear that having a fertility nurse available to answer your questions and provide reassurance has been helpful in your fertility journey.
We strive to offer that personalized support, knowing how important it is during such an emotional and significant process. Your feedback reassures us that this approach makes a meaningful difference for our patients.
SKETCHY PREDATORY AND ILLEGAL
They don't respond for weeks at a time, they keep increasing my principal loan balance amount even though I pay 3x the monthly amount owed. They are sketchy, and have terrible record keeping / dashbaord interface. I do not trust them at all. They made a stressful situation even more stressful.
UPDATE - they replied to me in Trust Pilot that they "want to make it right" but won't respond to my emails (they don't even have a phone line).
31 augustus 2024
Review zonder uitnodiging
Antwoord van Future Family
We are truly sorry to hear about your experience, and completely understand how frustrating and stressful this situation must be for you. It’s deeply concerning that you feel unheard. We at Future Family take pride in our customer service, and want to help as much as we can.
We would appreciate the opportunity to look at your individual experience and resolve any specific questions or concerns. Please share your information with our Client Success team or your Account Manager so that we may investigate further and hopefully identify a resolution for you.
Your trust is incredibly important to us, and we want to make this right.
Great Customer Service
Alex was amazing to work with. She was very understanding and hands on. The whole process was a breeze and with as stressful as infertility is, I really appreciated that.
20 september 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for sharing this! We're absolutely thrilled to hear that Alex made the process smooth and stress-free for you. Infertility can be such a difficult journey, and we're so glad that Alex’s support helped ease some of that stress. She truly cares about the people she works with, and it’s wonderful to see her impact reflected in your experience. We’ll be sure to share your kind words with her—she’ll be so excited to hear them! Thank you again, and we’re here if you need anything!
Personal touch is top notch!
Amazing! The dedicated person and nurse to help you through process is unmatched. The lending process, let alone fertility procedures, can be intimidating. The fact I could text the future family team and get a response from a life human was the best. Incredible to work with!
20 september 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team at Future Family. We know how overwhelming fertility procedures alone can be, much less financing the procedures, and we’re glad our personalized support made things easier for you. Having real, human connection is something we strive for, and it’s wonderful to know that it made a difference. We're always here if you need anything in the future!
Curtis
Curtis was phenomenal throughout this process with Future Families! He was very communicative with us. He answered all of our questions promptly no matter what time of day it was. He was super patient and also very kind. We couldn’t have asked for a better finance advocate. THANK YOU, CURTIS!!
11 september 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your incredibly kind words! It truly means a lot to Future Family that you had such a positive experience with Curtis. We are grateful that we could be a part of your fertility journey, and it was our pleasure to assist and answer your questions along the way. Your patience and trust made the process smoother, and we are honored to have been your finance advocate. If there is anything more we can do, please don't hesitate to reach out.
Awesome experience
I have had the pleasure of working with Curtis Feimster to learn more about Future Family and how they can help us. Curtis has been so helpful and kind even emailing me a reminder when I forgot a task. He has been just as excited for this journey of starting our family as we are very willing to help. Thank you Curtis for all of your help!
30 augustus 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your kind words! We're thrilled to hear that Curtis has been able to help and support you along the way. Your excitement is contagious, and we're just as excited to see you move forward on this wonderful path to starting your family. If there's anything more we can do, please don't hesitate to reach out.
Highly Recommended
We have been on a long 2 year journey with Fertility and after a miscarriage and exhausting all options besides IVF we knew it was time to go down that path which is a very costly decision. Future Family helped us to secure financing for IVF but in the most friendly manner possible. You’re assigned a personal rep, ours was Curtis and he was wonderful and explained the entire process, was very responsive and was able to get a quick approval at competitive rates. As stressful as this journey was and will be they have made it a little easier.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for sharing your experience. We can only imagine how challenging and emotional these past two years have been for you. Your strength and perseverance through this journey are truly admirable. We're so glad to hear that we could help make this next step a bit easier for you. It was our privilege to assist you, and we're here to support you every step of the way. Please don't hesitate to reach out if you need anything further. Wishing you all the best as you continue on this path.
Be prepared to wait and to also follow up
Getting the loan was easy enough of course and the rate was reasonable (not close to 0% since you have to make about $400,000 a year to qualify for that). I am giving two stars due to my most recent experience. I am using donor eggs and needed to make the payment before they could be shipped. My clinic attempted to get the reimbursement, but they received an error message. Both the clinic and I reached out to Future Family on multiple occasions to get this disbursement made. It took two weeks which essentially pushes me to another cycle. If you're doing IVF, you know seems like a lifetime! It will possibly push into the next year when I'll have to pay my insurance deductible again. In addition, the first time I tried to get a reimbursement I reached out to customer service, they kept putting me off until I left a bad review and then someone reached out to me...and told me I had to remove my review, and they could help me out, which they did very quickly and efficiently. The second time I needed a direct disbursement, it was done relatively quickly.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you for taking the time to share your experience with us. We're truly sorry we didn’t meet your expectations. Our customer service team has already reached out to you separately, as we’re eager to hear more about your experience and find a way to make things right. Your partnership means a great deal to us, and we’re committed to continuous improvement.
We had a great experience with Future…
We had a great experience with Future Family! I would definitely recommend them to anyone going through the fertility process. Karsen was a great help at the beginning and gave us all the info we needed to know. The loan process was so easy and she answered all of our questions. Another great perk is having a nurse that you can reach out to at anytime. Rachel was such an amazing support and frequently checked in on me through out the process! So grateful to Future Family for making our dreams possible!
16 januari 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for taking the time to share your experience with Future Family. We are truly grateful for your kind words and are happy to hear that you had such a positive journey with us.
We are glad to know that Karsen was able to provide you with all the necessary information and make the loan process smooth and easy for you. Your appreciation for her assistance means a lot to us.
Rachel will be delighted to hear that her support made a significant difference during your process. We strive to offer the best care and support, and it's heartwarming to hear that she was able to be there for you whenever you needed.
Helping you achieve your dreams is why we do what we do, and we are incredibly grateful for your recommendation. Thank you once again for your lovely review and for choosing Future Family to be a part of your fertility journey.
Great Experience
It has been a very quick and easy process to work with Future Family so far. We got to work with Curtis Feimster. He is so friendly and personable. He has answered all my questions quickly and has such a positive energy!
19 juli 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your kind words! We are delighted to hear that your experience with Future Family has been quick and easy. Curtis Feimster is a valuable member of our team, and we're thrilled to know that his friendly and personable approach, prompt responses, and positive energy made your experience enjoyable.
We appreciate your feedback and look forward to continuing to support you on your journey.
Ryan Tibbet was fantastic
Ryan Tibbet was fantastic. My wife and I were trying to rush to get a loan for IVF and he made it happen. He provided all the information and was super responsive. He understood our situation and did everything possible to make it work. If we ever need fertility financing again would definitely use Future Family because of Ryan. Our experience was amazing.
12 juli 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for sharing your experience with Ryan Tibbet and Future Family! It's heartwarming to hear how Ryan went above and beyond to assist you and your wife during such an important time. His responsiveness and understanding of your situation clearly made a significant difference. We're so happy that he was able to make the process smooth and successful for you. We'll be sure to pass along your kind words to Ryan. Should you need fertility financing again in the future, we're here to help. Wishing you all the best on your journey!
Great service!
We had a consultation call to learn how the loan works and what is included. We had help figuring out how much we’ll need. The best part was having a nurse, Rachel, available via zoom and text for any questions and concerns with the IVF process, medication inboxing and checking ins. She was an immense help during stressful times.
11 juli 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your feedback! We’re thrilled to hear that the consultation call was helpful in understanding the loan process and determining your needs. We’re especially glad that Rachel was able to provide an additional layer of support during your meeting. It's wonderful to know that she was an immense help during those stressful times. Your appreciation means a lot to us!
Curtis supported us during this…
Curtis supported us during this process. He was excellent at answering our questions about funding and making us feel at ease during a stressful experience. Future Family was attentive to our needs and quick to provide funding!
1 juli 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your kind words! We're happy to hear that Curtis was able to support you so well during this process. It's wonderful to know that he answered all of your questions and helped make the experience less stressful for you. We're also glad that we were able to meet your needs promptly and efficiently. Your satisfaction means the world to us, and we're here for you every step of the way.
Thank you Ryan T!
Any type of fertility treatment is very stressful and emotional. It can also be financially daunting. Ryan T. Made this process extremely easy and eliminated all the stress. Ryan was very detailed in communicating all the details and outlining it in a very simplistic way. I knew exactly how much my payments were going to be and what to expect. In addition, he is always there for a phone call when needed. This personalized care and touch made all the difference in the world. My process was made SO much easier thanks to Ryan T!!
21 juni 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you for sharing your experience with us. We deeply appreciate your kind words and are so glad to hear that Ryan T. was able to make your fertility treatment journey easier and less stressful. We understand how emotionally and financially challenging this process can be, and our goal is to provide support and clarity every step of the way.
It's wonderful to know that Ryan’s detailed communication and personalized care helped you navigate this complex process with ease and confidence. Your feedback reinforces the importance of the individualized support we strive to offer to all our clients.
We are here for you and are honored to be part of your journey. Please don’t hesitate to reach out if you need anything further. Thank you again for your heartfelt words.
Future Family is THE BEST
I love working with Future Family for IVF loans and using their pharmacy for all of the IVF medications. I’ve worked with Ryan T over the years, and he was a true blessing with helping me navigate this world. I honestly don’t know what I would have done without him. We are doing a July IVF cycle, and he along with Future Family, gave us THE best prices for all of our medications, literally… they cannot be beat. I highly recommend that your first contact after meeting with your fertility clinic, should be with Future Family. The website is easy to navigate, and they are super quick to respond to any question you have. I rate them 100/5, not 5/5.
18 juni 2024
Review zonder uitnodiging
Antwoord van Future Family
Thank you so much for your glowing review of Future Family. Your kind words truly mean the world to us. We are thrilled to hear about your positive experience with our services.
We are so pleased that our efforts to provide the best prices for IVF medications and our responsive customer service have met your expectations. Your recommendation and the exceptional rating are deeply appreciated. It’s feedback like yours that motivates us to continue striving for excellence in supporting families through their fertility journeys.
Wishing you all the best with your upcoming IVF cycle in July. Please don’t hesitate to reach out if you need any further assistance. We're here for you every step of the way.
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