Galls Reviews 

Very pleasant and helpful

I had a great experience shopping here. The store has a really nice selection of clothing, and everything is well-organized and stylish. The quality of the pieces stood out to me — you can tell care is put into what they carry. The staff was friendly, helpful, and not pushy, which made browsing really enjoyable. Prices felt fair for the quality, and I ended up finding more than I planned to buy (always a good sign). I’ll definitely be coming back and recommending this place to others.

Thanks to Misty

It’s always a pleasure to deliver it pick up at Galls in Austin. I am welcomed with a smile even when tons of customers waiting. Julie Barba is always so helpful.

Whenever I come to the store to spend my allowance Al always have patience with me and helps me get as much as I can get with the money that they give issue. Al is always very patient.

Al was fantastic. He was so helpful, I didn’t have to do much! He seemed very knowledgeable and had some great advice. I hope he’s there next time I visit!

I like the friendliness and quickness by the staff when there is any issues.

Dan was fantastic in helping me with all my needs! The patience and time taken to address all my questions/concerns was top tier.

We had a new officer starting shift soon and the other retailer we used had not received any of his uniforms or holster. Dan found all needed equipment and got us rolling the same day.

Dan had great customer service and they had a good variety of woman’s tactical pants. I do wish they had more pants smaller sizes which is the only thing holding me back from all 5 stars

AL had great service was able to tell my size from just a glance and his customer service was great

Eazy going,not pushy, good advice

Al was wonderful! Very knowledgeable and helpful! He was pleasant and answered all my questions!

A few days ago I had placed a review on here very much proclaiming my DISSATIFACTION WITH THIS COMPANY. BUT LET ME TELL YOU SOMETHING I WISH TO CHANGE THAT RIGHT NOW TO A FIVE-STAR RATING! BECAUSE EVEN THOUGH THE INITIAL ORDERS WERE UNORGANIZED AND MESSED UP, THEY DID WITH A LOT OF COMPANIES SHOULD DO NOWADAYS BUT DO NOT DO, THEY TOOK ACCOUNTABILITY 110% AND THEY CORRECTED THEIR MISTAKES AND THEY GAVE ME A FULL REFUND. EVEN THOUGH I SAID I DID NOT NEED OR WANT A REFUND THE PANTS WERE MORE IMPORTANT THEY STILL GAVE ME A REFUND AND THEY STILL MADE SURE MY PANTS GOT IN THE MAIL ANYWAYS.

A MAN BY THE NAME OF JERRY HAND WALKED IT THROUGH THE PROCESS MONEY DID NOT HAVE TO AND IT WAS NOT HIS POSITION.

Originally it was kind of like a nightmare and I'm not even sure if they are aware of the glitch in their system but I use the PO box and it didn't tell me not to use one it didn't advise me to use a regular mailing address but what it did was send it through FedEx and this is not their fault either but in Northern California if you send your stuff through FedEx and it has to go through Stockton or Compton you are nine times out of 10 never going to see your package.

For whatever reason we had to go through this process like two or three times to get it out and streamline logistically properly.

After long wait times on the phone, AND A LOT OF PATIENCE FROM THEM, I AM A MENTALLY DISABLED VETERAN, in which case this whole thing tested my patience as well,

JERRY IS THE NAME OF THE SUPERVISOR THAT STEPPED IN TOOK OVER LIKE A MAN WENT DOWN TO THE WAREHOUSE PUT MY PANTS IN A PACKAGE AND PUT A TRACKING NUMBER FOR USPS ON IMMEDIATELY. I'm sure it wasn't Jerry's fault but the package did not get sent out on this past, Friday nevertheless it was sent out today. The package should be in the mail and says it's going to arrive on Thursday through USPS.

AGAIN I CANNOT EMPHASIZE HOW THIS PART IS SUPER IMPORTANT IN MY MIND.

NEARLY EVERY COMPANY HAS HICCUPS BUT NOT OF THIS MAGNITUDE NEARLY EVERY COMPANY MAKES MISTAKES BUT NOT OF THIS MAGNITUDE.

BUT LET ME TELL YOU WHAT EVERY OTHER COMPANY DOES NOT DO.....

.... EVERY OTHER COMPANY DOES NOT GIVE YOU A FULL REFUND AND STILL CONTINUES TO HAVE THEIR HANDS ON YOUR PACKAGE UNTIL THEY 100% KNOW IN THE BACK OF THEIR MIND LIKE IT WAS THEIR MOTHER OR BROTHER OR SISTER, WITHOUT A DOUBT THAT PACKAGE IS GOING TO BE MOVING BECAUSE THEY MADE A PROMISE TO SOMEBODY THAT THEY WILL NEVER MEET!!

THIS IN ITSELF IS WORTH PRICELESS AND I WILL NEVER BUY ANOTHER PANTS FROM ANYWHERE ONLINE EXCEPT FOR THIS COMPANY RIGHT HERE AS A RESULT OF THAT.

THEY HONESTLY COULD HAVE SCREWED UP MY ORDER FIVE OR SIX DIFFERENT WAYS BUT WHAT MADE THE DIFFERENCE IS THEY STAYED ON TOP OF THIS THING UNTIL IT WAS MADE RIGHT.

AND OF COURSE I'M GOING TO BE CALLING BACK UP I'M TRYING TO PAY FOR MY PACKAGE WHETHER THEY ACCEPT MY MONEY OR NOT.

I'M I WAS NOT HAPPY WITH THE INITIAL SERVICE.... BUT WHEN YOU GO OUT OF YOUR WAY LIKE THIS ALL IS FORGOTTEN AND I WILL BE POSTING THIS ON EVERY PUBLIC PLACE THAT I CAN. I HONESTLY WISH I COULD WORK WITH PEOPLE LIKE THIS ON A REGULAR BASIS, AND I WISH I COULD GIVE EVERY SINGLE ONE OF THEM THAT HAD A PART IN THIS THAT MADE IT SUCCESSFUL SOME TYPE OF SMALL GIFT.

YOU ARE A BUNCH OF ANGELS, GALLS. JERRY, I DON'T KNOW WHAT I WOULD DO WITHOUT YOU BUT. TYSM

This company is nothing but a headache. A placed an order on November 30th and it still has yet to be shipped they're selling products that they don't even have in stock. After a week of waiting for an update I called customer service they said it would be 2 weeks before they even received the product. We're going on two weeks now and still no order updates. then they charge $10 for shipping on top of it, on an order that was $300 you would think if they have such terrible customer service and have zero priority of getting customers their products in a timely manner that at least they would do is wave the shipping fee.

The products are the products that I'm looking for.

Ordered steel to rubber boots got boots with out steel toes sent the item back only for them to take forever to refund my money. Misleading g description of the priduct.

I placed an order with Galls on November 18, and this company gave me nothing but frustration. They created a USPS label on December 2, but the package was never shipped. For over a week and a half, I called multiple times, and every time I was told something different. The tracking stayed stuck at “Label Created – USPS Awaiting Item,” which means they never turned the package over to USPS.

What frustrated me most is the lack of communication and follow-through. They told me it was shipped, but it never was. Luckily, the charge eventually fell off my Wells Fargo account, but the overall experience was unprofessional and a waste of my time.

If you’re ordering uniforms or work gear and you need them on time, be careful. My experience was nothing but delays, excuses, and no delivery.

I purchased 2 shirts. The online experience was easy to use, and the shirts arrived within 2 days. The quality of the product was as expected.

I bought Under Armour socks and mission made grim locks. They were showing in stock online and delivered in 3 days. I am super happy. I needed these socks for my urgent care work. I stand long hours and these are the best socks. Grim locks are must for me at work to keep things together. It was so swift!!!!