I was not told about there refund policy at the time of purchase. When i tried to return an unopened item with my receipt after 1 week i was only offered a gift card to the value. Unable to find anyt... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieGAME, Unit 12, The Glades Centre, BR1 1DD Bromley, GB
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Lees wat reviewers zeggen
I've looked for a Xbox S for a while and checked the prices, was gonna buy today at Amazon. however this morning they ran out of stock. Checked round couldn't find anything suitable then remembered... Toon meer
Great customer service and advice. I was looking for a particular game and the lady who served me helped me find it and offered me an unopened game which was the same price as the opened game.
I've been waiting for my ps5 from November 2023 , communication from game is non-existence, they been paid and also have ps5 which has not been dispatched I continually email with no direct reply to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GAME - Bromley
Geschreven door het bedrijf
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contactgegevens
GAME, Unit 12, The Glades Centre, BR1 1DD, Bromley, Verenigd Koninkrijk
4,0
Goed
27 reviews
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I was not told about there refund…
I was not told about there refund policy at the time of purchase. When i tried to return an unopened item with my receipt after 1 week i was only offered a gift card to the value. Unable to find anything in store i want so left 60 quid out of pocket. Never will i buy from this useless shop again.
After being contacted by game after this review i am directed to an automated website which offers no help at all. I have 4 young sons, have already bought 1 ps5 from them and plenty of other items. I am so diissapointed in their customer service i will be taking my business elsewhere in future. Funny how if i had purchased the item online i would of been offered a refund. This sort of service makes me want their business to fail like so many other high street shops.
15 juni 2024
Review zonder uitnodiging
Antwoord van GAME - Bromley
Hi Richard,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Very helpful
Very helpful, good guidance on what games to buy and where appropriate for my 10 year old.
9 februari 2024
The staff are always helpful
21 december 2023
Great service.
29 januari 2024
I've been waiting for my ps5 from…
I've been waiting for my ps5 from November 2023 , communication from game is non-existence, they been paid and also have ps5 which has not been dispatched I continually email with no direct reply to my problem and always starting a new ticket so my issue does not get addressed but reset sets me getting my ps5
Also Toby in Bromley is a good manger and tries too help so I must add that as I've included Bromley game in review that Toby tries to help
26 november 2023
Review zonder uitnodiging
Antwoord van GAME - Bromley
Hi Rickey,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
Em
Customer Services Senior Advisor
Very Impressed GAME Bromley!!!
I've looked for a Xbox S for a while and checked the prices, was gonna buy today at Amazon. however this morning they ran out of stock.
Checked round couldn't find anything suitable then remembered GAME, checked online, £199 - so called to see if it was same in store and Rob informed me they were selling for £189, so went in met Rob who remembered I called and he was very easy to speak with and knowledgeable taking me through all the bits and pieces. First Class Rob, Well done GAME and the High Street! You will be first choice next time.
24 november 2023
Review zonder uitnodiging
Very helpful & friendly staff
12 november 2023
Good customer service from staff…
Good customer service from staff member. I found what I was looking for as this was a Christmas gift. 💯
18 november 2023
Great service very friendly staff
30 september 2023
High professionalism
Packaged well and had very fast delivery. My thanks to everyone!
30 september 2023
Staff ok..We had to go into the sore in…
Staff ok..We had to go into the sore in Bromley and collect it.
2 oktober 2023
Antwoord van GAME - Bromley
Hi Joanna,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services
Game elite is a scam.
Bought pikmin 1+2 and avatar the last airbender quest for balance from Bromley today.
Paid £179.98,and only got back £4.40 in elite points.
22 september 2023
Review zonder uitnodiging
Antwoord van GAME - Bromley
Good evening,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
Staff checked properly for game
Staff checked properly for the availability of game even when IT did not have correct info
8 september 2023
Great customer service and advice
Great customer service and advice. I was looking for a particular game and the lady who served me helped me find it and offered me an unopened game which was the same price as the opened game.
9 augustus 2023
Friendly and helpful staff
10 augustus 2023
Very helpful member of staf who checked…
Very helpful member of staf who checked I had the right console for the game I was buying.
16 juni 2023
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