Difficult to find stores, web pages out of date. Ordered on line, paid for next day service, arrived late. In store joint outlet, when we did find, they do not take returns for on-line. Not great se... Toon meer
Locatie
Wijzig locatiec/o Sports Direct, Unt C Grand Junction Retail Pk, Earle Street, CW1 2RP Crewe, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I pre ordered a game and when I went to collect it, the guy told me it wasn’t in stock, paying no mind to the 50+ copies on display behind him. I couldn’t be bothered arguing, as this wasn’t the first... Toon meer
Bedrijf heeft geantwoord
I’ve problems with my spinal injery an this new gaming exsperians is fun as I am hours bound most time due to Poor mobility
Customer service is poor, had to take two trips to try and refund a faulty console as two of the staff were being arsey and claiming they couldn’t see an issue so I had to go home and set everything b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GAME - Crewe
Geschreven door het bedrijf
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Contactgegevens
c/o Sports Direct, Unt C Grand Junction Retail Pk, Earle Street, CW1 2RP, Crewe, Verenigd Koninkrijk
2,7
Slecht
8 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not great service
Difficult to find stores, web pages out of date. Ordered on line, paid for next day service, arrived late.
In store joint outlet, when we did find, they do not take returns for on-line.
Not great service.
5 september 2025
Review zonder uitnodiging
not recommended
The Crewe Store refused to give a refund for a faulty item that my son purchased so now he's stuck with it, the guy at store said they don't give refunds any more so I'm glad it only cost £11 instead of 200, Game has changed, i will never go in there again and unless you have money to lose or you are guaranteed its not a faulty item my advice would be to stay clear of Game
17 april 2025
Review zonder uitnodiging
Antwoord van GAME - Crewe
Hi Paul,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issue with the refund on your Son's Game and the
poor service received in store. This was really disappointing to hear, and we’d
love the opportunity to discuss this further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at GAME.
Kind regards,
GAME Customer Service
Yet another happy customer
Friendly staff, quick postage and package quality you would expect to find on the item I ordered.
30 juli 2023
Customer service is poor
Customer service is poor, had to take two trips to try and refund a faulty console as two of the staff were being arsey and claiming they couldn’t see an issue so I had to go home and set everything back up again to record the issue and try again
21 juli 2023
Antwoord van GAME - Crewe
Hi Matthew,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards
Customer Services
No staff on the till had to wait ages…
No staff on the till had to wait ages to be served and all staff was in the back ( staff room)
29 juni 2023
Antwoord van GAME - Crewe
Hi Steve,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
Helpful advice and service from staff…
Helpful advice and service from staff member in dealing with my query and purchase.
29 juni 2023
I’ve problems with my spinal injery an…
I’ve problems with my spinal injery an this new gaming exsperians is fun as I am hours bound most time due to
Poor mobility
16 juni 2023
I pre ordered a game and when I went to…
I pre ordered a game and when I went to collect it, the guy told me it wasn’t in stock, paying no mind to the 50+ copies on display behind him. I couldn’t be bothered arguing, as this wasn’t the first time something like this has happened. So I requested a refund and purchased the game elsewhere. CEX are much easier to deal with.
11 mei 2023
Antwoord van GAME - Crewe
Hi Ren,
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind Regards,
Shannon
Customer Services Senior Advisor
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.