GAME - Ealing Reviews 14

Poorly staffed and stocked since moving inside Sports Direct. Seldomly shop there now..CEX is a far better option.

Poor in store selection, wanted a refunded on a unwanted game purchased and couldn't get money back had to accept gift voucher, tried to use online and didn't work, had to try three times to use the voucher. Nothing like what game used to be. This is a dead company walking.

You don’t do trade in any more you can’t older games in the store.

I took all my old consoles to trade before the trade in deadline on 16th of Feb. The shop assistant in the game store at Ealing Broadway refused to take my items. But I still bought the ps5 slim from that store. I should have gone to Argos and sold my items at cex. Very disappointed that I wasn’t allowed to trade in my old stuff.

The people that work at the store in Ealing are really friendly and kind. Also they are very informative about the games and happy to talk things through so you can make a good choice of purchase

I've been with game since 2017 . The staff has been friendly and very helpful it's a great store and good service.

Very friendly staff and very helpful 👍

Outstanding customer service
My delivery came faster than I was expected.

The staff that served me took their time to answer all my questions clearly and helped me to set up my loyalty card.

Well, let's talk about this so-called "click and collect" service from game.co.uk. First of all, they have the audacity to charge a whopping £4.99 for it, which is nothing short of a rip-off. But wait, it gets better! After a seemingly eternal wait of 5 days (that's 3 working days, mind you), my order is still nowhere near ready for collection. It's not even visible on my game account, even though they eagerly snatched my hard-earned money.

Thankfully, I did receive an email confirmation – probably the only thing they managed to get right. Now, I'm just biding my time, waiting to unleash a dispute through PayPal. It's like they're playing a game of their own, and I'm not impressed!

Got what i wanted without any fuss. :)

Myself and my son Dylan-James visited the ealing store to perches a games for the xbox. And the guy that served us was absolutely amazing and he went out of his way to interact with my son now Dylan is autistic and has trouble with lots of people. Your member of staff noticed this and made my son feel at ease and really talkative. That just blew me away so thank you to that man and thank you .
Yours gratefully
Chris and Dylan-James

Thorough, knowledgeable and thoughtful staff. Helped trade in Nintendo and get new devices.

Fantastic service, polite, helpful.