GameServerApp.com Reviews 

148
•
TrustScore 3.5 uit 5

3,3

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Beoordeeld met 5 van de 5 sterren

GSA is the best self-hosting option for anyone out there. Firstly, it offers complete independence from overcrowded servers with constant downtimes. You control the hardware on which your servers ru... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

My experience as a new customer: I tried to create an account, I got an error message saying my IP is blocked. I contacted the support via mail. They say my internet provider is blocked, even thou... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Most everything I like, but there are a few very important things that are not working properly which is highly disappointing considering the amount I pay for how many machines I run. The sync is not... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Servers run fine without issue and features are great, however support and server availability are lacking. Edit: In response to the reply: Its an issue everytime I come back to rent and need more... Toon meer

Bedrijf heeft geantwoord

3,3

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3,3

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(148)

2 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Nothing but the best, simple and Hassle-Free

We've looked high and low for a dependable Ark server, it took a lot of digging to find something solid and dependable. When we found GameserverApp.com we read the reviews first and then debated a few questions to contact them with, it took about 30 minutes on a Sunday to get a replay. Our questions were answered right away so we gave it a shot and started creating an account, within minutes our Server was up and running with 48 hours of free time to play and decide what we thought before finalizing the purchase. During some of the configuration, we were not sure of a few items as configuring the server isn't something that we're pros at with Ark so we reached out with our questions. Later on, on the same Sunday night, we had a response with the answers we needed.
GameServerApp.com made everything simple, last night we even got a notification that we had updates and to sit back it was being automatically taken care of. Our user list is Twitch Subscriber-only so we have nothing to do but let our Subscribers on Twitch know what the link is to our Ark Website provided by GameServerApp.com and everything they need, including rules to agree to are all there. Simple and hassle-free, love it!

12 december 2019
Review zonder uitnodiging
Logo GameServerApp.com

Antwoord van GameServerApp.com

Hi MattyAndAnnika,

Thank very much you for taking the time to write your great review! I'm glad that you like our product :)

Happy ARK-ing!

Regards,
Max - Owner GSA

Beoordeeld met 5 van de 5 sterren

GameserverApp.com - Fast-Easy-Right

GameserverApp.com has one of the more in-depth game server management systems with tons of control. It was fast and easy to set up my Ark servers and they make it easy to manage mods. They're my only go-to when it comes to hosting Ark.

10 november 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing program! I've been looking for this since I began hosting servers, clusters, and communities. The system makes everything easy as pie.

9 oktober 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent hosting for ark

Excellent hosting for ark. Best value is to host your own. Owner responds quickly to tickets. Really really good Must try there self host servers. It cost me less then £60 or $74 for 10 game servers. Crazy cheap. Enjoy.

17 juli 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

10/10 Would recommend

From using other providers i always thought there wasn't much you could do other than game setup then i heard about GameserverApps, there support team are amazing, The quality of the servers are the best quality i have ever used. I would highly recommend GameserverApps. The services they provide are 10/10. The community i host for wouldn't be the same without GameserverApps they make things so much easier, from server set up to even your own community website and the performance is the best i have used by far!

8 juli 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very rude support, lost entire player base.

I WAS very happy with my cluster, but one day it stopped running all my mods and the game was unplayable. I contacted this several times to get assistance and was ignored. I finally cancelled and then I got a bill for the "extra" services that cannot even be used without use of the servers themselves.

I contacted them again and was basically called a liar and that it was up to me to tend to files I could not access via FTP (the .ini files).

Finally this guy figured out the issue was that some of my emails went to his gmail spam folder! WHAT? They were not even using a support ticket system, they used GMAIL!!!

He never did appologize, offer compensation or anything. He only said "at least I own up to my mistakes". Yeah, after being called a liar and a slanderer and sending 7 emails with various levels of proof that I had contacted him he finally "owned up". It was way too late by then anyway. All my players had left. So after four months of putting time and energy into the server, after 4 months of paying server costs and 4 months of paying to advertise this server on the various listings sites, I had to start all over from scratch.

If you never need any kind of support, I suppose you can use this company. But if it's his fault, expect him to call you a liar before he finally helps you, if it's even in time to save your player base. I do not recommend using this company at all.

--------
In response to the company's reply. Nice spin! My ini file got corrupted and since i don't have access to the ini files via FTP my hands were tied. Not only did I not touch those settings in the admin since two weeks before this suddenly happened, that's not even the point. It doesn't matter if I made a mistake or not. You don't trust your customers with accessing the raw .ini files so I simply could not upload a clean version myself. I was paying YOU for that kind of support and you simply did not provide it.

Anyhow, I'm not getting into all of this again. I gain nothing, whatsoever, by leaving this review except knowing that I have done my due diligence by informing other server admins about my experience with your company. The people reviewing this feedback can either choose to believe my report or they can choose to believe that you did absolutely nothing wrong. I really don't care.

17 november 2018
Review zonder uitnodiging
Logo GameServerApp.com

Antwoord van GameServerApp.com

Hi Dhara,

Our last contact on this manner was a month ago, when I tried to explain to you the various reasons why you ended up in the spam filter and you threatened to edit your review here. So I will try to explain to you here again.

We use the paid E-mail service offered by Google G-Suite for businesses, in combination with our helpdesk software. Google is the biggest mail provider in the world, and has great deliverability, meaning we are guaranteed not to end up in spam filters with our customers, due to e-mail misconfigurations. This is common practice in quality business IT.

On March 27th you reached out to us because S+ items were disappearing from your server. You used your primary e-mail: dhara@dualcr*****ves.com to contact us. We received your report and a couple hours laters we replied to you with various questions to better understand the issues you reported. After this we did not hear from you again.

A couple weeks later you reached out to us again (dhara@dualcr*****ves.com), because you forgot to cancel a subscription and you demanded a refund. You claimed we ignored you, so we asked you to provide screenshot proof, so we could investigate what was going on. We received quite emotional e-mails from you, just like your message here, but we did our best to sort out what happened.

It turned out, that you replied to your first ticket using a different e-mail (webmaster@pc-l*****ed.com). This e-mail was flagged by Google as spam. There can be various reasons why Google thinks this e-mail might be spam, but it usually is a configuration thing (which is why we chose Google). This explains why we never heard from you again after we replied to you: because you replied to us using a different e-mail than you initially had used to reach out, and this other e-mailaddress was marked as spam by Google.

We made a mistake by not disabling the spam filter, and we had no problem admitting to you that we made a mistake there. However I checked all your conversations, and we never used the word "liar" once nor did we implicate.

So, to summarise:
You messed up your configs, and you blame that on us.
You claim we ignored you, where I would argue it was us who got you in the spamfilter...
You claim we send you a bill for extra's, which is anything from the truth.
You claim we called you a liar and a slander, but you were the only one using those words...

Now, where did you own up to your mistakes? :)

Regards,

Max
Owner - GameserverApp.com

------ Update 30-5-2019 -------

Hi Dhara,

Our config template system allows you to edit all the configuration files. GameserverApp.com provides the most configurable platform available on the market. Our config template system comes with an Easy Config mode, for people who are not familiar with custom configurations. These are recommended by us, as they can be used by anyone. In case you want your own custom configs, this is on your own risk. You can upload raw ini's here, set steam branches and custom launch parameters.

Nowhere do we claim to offer support on INI configuration issues. This is the gameserver admins job, hence the name. Our job is to make sure the underlying systems operate at the best performance.

Regards,

Max

Beoordeeld met 5 van de 5 sterren

I would recommend Premium ARK to all admins.

To be honest, im always a bit sceptical if it comes to the promises companies make. But Premium ARK blew my mind, everything advertised on the website is true and not overrated! I would recommend Premium ARK to all admins.

I joined Premium ARK quite early in development and it has a lot more features now. Which shows me it's managed active. Back then I had around 50 active players each moment of the day with no lag at all. But the things I personally loved the most were the community website and the admin tools. The website really brought the players together and the tools made my job as an admin quite easy. And i love that the admin panel is really user friendly!

31 oktober 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love PremiumArk

Love PremiumArk! The website interface is sexy, the features are amazing, I highly recommend. The developer is helpful as well, very responsive.

31 oktober 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best servers, best service!

I've been using PremiumArk for about a year now hosting some high population and high demand servers. The performance of the machines is incredible. The portal to manage them is easy to use while still giving you all the configurability you need as a server owner. The technical support provided is superb and any features that have been requested have been implemented for us making this the easiest review I've ever written.
I would 100% recommend PremiumArk over any of its competitors.

25 oktober 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Simply the Best!

Let me start by saying that I have used multiple hosting services for many games over the years and Premium ARK stand above the rest.

The server performance really shines with extremely smooth experience for any and all that are playing on a Premium ARK hosted server.

To make things even better the customizable options that Premium ARK has developed are leaps and bounds ahead of all the other companies, it makes Admin work a breeze and an actual joy to do. The logs, scripts, automation, tools and community web features that you get are simply amazing.

If this wasn't enough anytime I needed some more guidance I could look to a heavy FAQ for answers and if that didn't quite cover it the support got back to me in a timely manner and helped me till my issue was resolved. Customer support can really make or break hosting services and it absolutely made this one!

**100% transparency - I am currently sponsored by PremiumARK at the time of writing this review, but with that being said I purchased 2 servers before being sponsored and all of the things above really led me to feel this way and want to work with Premium ARK further.

-typeForced

23 oktober 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5Yr Premium Ark user. Great Service!

We have been with Premium Ark for a few years now. We use our own servers and take advantage of the Premium Ark management interface and web page. You can check ours out at exiledpve.premiumark.net. The web shop is great! I have used support maybe 4 times and Max has always been prompt and on point

23 oktober 2018
Review zonder uitnodiging

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