The Games Room Company Reviews 318

I visited the showroom back in August 2023, and decided on a Rock-ola jukebox which both looked and sounded amazing.

We paid our deposit, and were told it would be around 6 months lead time. We are now 2 years and 6 months later, and nothing has been received, nor is there any estimated timeline. Communication is extremely poor, with just fluff answers each time.

I bought a football table a year ago.I threatened legal action and it got mysteriously delivered before Christmas. They said nothing hoping I wouldn’t notice it is not the colours I ordered and had paid for. I wrote a review to reflect this. John called and sent messages saying it was his personal fault for ordering it incorrectly.
If I withdrew my review they would replace it last week in January and personally guarantee it. Obviously I have had as per usual no correspondence since then so I have instructed my lawyers to wind up this fraudulent company. It shouldn’t be allowed to trade and I will do my best to close them down.

I bought a AMI Continental Jukebox from this company. I am in the US they are in the UK. I must say that I am completely blown away by the quality of this piece and the sound is second to none. I know dealing with antiques that you expect to be good after a rebuild, this is far better than anything I could have imaged. What a piece, what a restoration truly amazing. Guys did an excellent job and should be proud of the work you did. I have run a family business that does very high end metalwork, glass and woodwork and have work all over the world, I understand quality and craftsmanship. What a delight listening to and looking at this very fine piece. I could not be happier! Thank you.

DO NOT ORDER FROM THIS COMPANY
I’m extremely disappointed with my experience. I ordered a pool table in November 2024!!! it still hasn’t been delivered. What’s made it even worse is the complete lack of proactive communication — I’ve had to chase repeatedly just to get basic updates.

For such a large and expensive purchase, I expected a far higher level of service and professionalism. Delays can happen, but keeping customers informed should be standard practice. The whole process has been frustrating, time-consuming, and stressful.

I would not recommend ordering from this company based on my experience.

Had software problems with my Jukebox GR tried dialling in installing updates all of which didn’t work. A new hard drive was fitted, plus I had a problem with the volume in the end GR sent There engineer Mark (nice guy) who took away central control box this was returned to Rockola for the latest update and I am happy to say it’s now working again all of this about 10 months Alexander looked after me and to be fair I’m in the midlands area so you can imagine they’re being a logistics problem.

Had a small issue with the CD player on the Rockola Jukebox. Games room company came out, sorted it no questions asked and absolutely no issue.

Mark is a top guy and very professional, he sure knows his stuff.

really cannot fault Mark, the Games Room Co and their products and back up - highly recommended.

Having serious issues with a delivery date - have contacted the team so many times and nobody is able to give me an ETA despite ordering a standard pool table. Would appreciate an escalation from management asap because I’m losing patience.

I’m delighted to have just taken delivery of a new Rock-Ola vinyl bubbler. And while it is a thing of beauty, the story of its journey from purchase to delivery is a story of two halves! For this reason it’s very difficult to give a true star rating. The past month or so has been quite exciting since I first learned that delivery of my long awaited juke box was
imminent. The care and attention I’ve received during this time and including delivery has been exemplary and I’d happily have given a 5star rating. But, that’s only half of the story as it now seems like a very long time since we first went to Virginia Water to see the Games Room and place an order. Communication since then regarding the progress of the order has been sporadic to say the least. For that part of the story I could probably only give them a 2 star rating.
Since the beginning of the year I’ve done some research into the history of the Games Room and the purchase of RockOla and I’ve also had many friendly conversations with the owner (who delivered my jukebox box personally!) He explained to me the financial issues he’s had since taking over Rock-Ola and I would be heartless not to have sympathy for him in what should have been a brilliant acquisition. It sounds like they’re turning a corner so hopefully their lead-time will start to reduce and the company can go from strength to strength. I can only wish them every success in the future, I think they deserve it.
These bespoke juke boxes are uniquely made in California, which is probably part of the reason for a long lead-time. I would suggest to any prospective buyer that if you’re in no great hurry to acquire one these beautiful juke boxes, then it’s worth the money and the wait!
Alan Nicholas

A family member paid in full for a bumper car and has still not received it. Despite numerous promises and repeated assurances that delivery was imminent, no delivery date has ever been provided and nothing has been delivered.

Each time we have chased, we have been given excuses and delays, with no meaningful progress or resolution. It has now reached the point where confidence in this company’s willingness or ability to fulfil the order is extremely low.

What makes this even more concerning is that while failing to deliver items that have already been paid for, the company continues to advertise and offer other products for sale online.

We have now issued a formal deadline for a full refund. If this is not received, legal proceedings will be commenced without further notice.

Based on this experience, we would strongly warn others to be extremely cautious when dealing with this company.

Be very cautious about ordering an item from this company. We ordered a Rock-Ola juke box and arcade machine in May last year, paid our money in good faith with a delivery date of November.

To this date they are completely unable to give us any indication whatsoever when the Jukebox will arrive. I made a bit of a nuisance of myself last year and we did receive our arcade machine before Christmas, but this was a bolt on. My husband, for many sentimental reasons, cashed in his pension to buy the Jukebox and we are now doubting that we will ever see it.

I simply do not understand how a company can answer with ‘I’m waiting for an update’ from August through to February!! Especially when they claim to be owed by the same person that owns Rock-ola!

Some people seem to have had theirs, so I am hoping we will get ours, but it’s a massive amount of money and my husband has been losing sleep about it.

Read reviews about this company and its competitors before you hand over your money!! I foolishly was duped by a great salesperson!!

ordered a pinball from this company, and full paid for the pinball to this company, after 3 years never get my pinball , and keep promise me will inform with stern side, and forever no answer...

Excellent service from the whole team. They truly care and they’re friendly, kind and helpful people. Thank you all so much for your work, help and assistance with our Jukebox!

I made an order with this company last June for a pool table. I have paid half the deposit. I believed I would have this pool table before December 25. The staff did reply to my emails to say they were looking into it. It's now April, I still have no pool table. There are no replies to my emails, No one answers the phone. I have visited the showroom and it is closed. DO NOT order from this company. Terrible customer service. All I want is my deposit back.

I ordered a Foosball table in Sept 25 & paid in full. I was told I would receive it in a few weeks. I have not received it and constantly get fobbed off. I am so disappointed, it was supposed to be a Christmas present for my kids
Do not order from this company.

I was very happy with the selling and collecting of my pool/dining table it was organised quick and sufficiently and good communication all th time

From the first email I sent which was responded to quickly, nothing is too much trouble for Dawn and Talia
This is the go to place with enquiries regarding your pinballs , games tables and accessories.
The shipping was 2 to 3 days, excellent service.
Well done Team Gamesroom
5 stars

I phoned this company to make some general enquiries about a couple of vintage games I may need to find homes for and was so glad I did. Dawn was incredibly helpful and a pleasure to talk to and I look forward to the possibility of doing business with them in the future.

I bought three items from GRC. A Rock Ola jukebox, a Sulpie table football table and a darts board cabinet. Having completed a lot of research around the products I knew that they were what I wanted for my games room at home.

All of the items have met expectations and the staff at GRC were very helpful in the consultation period.

I was pre warned about (relatively lengthy) lead times and these were not met. However, (after a period of uncertainty on my side) the owner of the company spoke to me personally to explain the delays and stayed in touch to keep me in the loop.

On installation - the team were superb. They really went over and above expectations to ensure that I was happy with the products. I could not be happier with the jukebox in particular. A really awesome addition to my life and I very much enjoyed the process of collecting 100 vinyl records from the 60s to modern day music.

What a shambles, my last review was removed for breaking regulations for stating a few home truths about this scam of a company. Seems it's OK to go into liquidation two years running and not have a care in the world. I lost money with these jokers and i will get justice.