The character of a company is only really tested when things go wrong. Defective garden furniture supplied. This lot hid behind the manufacturer , ignoring their responsibility as retailer. The tri... Toon meer
Bedrijf heeft geantwoord
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Ordered a door canopy £200 cheaper than every other website!!! It was delivered on time well packaged and the delivery guys brought it into the house for me (a very large and heavy box). Very pleased... Toon meer
Bedrijf heeft geantwoord
I purchased a multi gym. Great price compared to competitors, great communication from customer service and I'm very happy with the product. Have to say I'm very impressed by this company I would buy... Toon meer
Bedrijf heeft geantwoord
The outdoor Cat House came flatpacked high quality easy to assemble with all the different screw packs well marked.Very reasonably priced and fast delivery put hay inside because was told it softer at... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Garden Chic has been established for over 20 years. We are one of the first online garden centres on the internet, if not the first! Garden Chic supplies high quality garden lifestyle accessories including summer houses, log cabins, car ports, garden structures, decking, childrens play equipment, barbecues, garden furniture, hammocks, hedging plants. greenhouses patio heaters & saunas. Garden Chic offers a Price Promise and is commiitted to supplying the best products at the very best prices!
Contactgegevens
Verenigd Koninkrijk
- www.gardenchic.co.uk
4,2
Goed
579 reviews
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swinging seat delivery and assembling
we would just like to say that the delivery and assembling of this swinging seat for my dad was Amazing, we could not be there to help and my Dad has mobility issues and the person who assembled it was very helpful, even calling afterwards to let me know that he had shut gates etc would 100% order from you again, and my Dad loves his new seat and the quality is great too so thankyou
23 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Rusty3
Disappointed no washers for the nuts and bolts and first bit of rain and it's gone rusty
31 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
the table and chairs are lovely but i…
the table and chairs are lovely but i have email regaurds a missing rubber bung off 1 of the table legs and i have had no response from you, so that,s why 1 star
18 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Dear Gillan and Elliott,
Thank you for taking the time to leave a review. We are absolutely delighted to hear that you think your new table and chairs are lovely, but we are so sorry that a rubber bung was missing from one of the legs.
First and foremost, we were very sorry to hear in your original email that your wife had been in hospital, and we sincerely hope that she is recovering well.
We were quite concerned to read that you felt you had not received a response from us. We actually replied to your email on Wednesday, 22nd July, but it is highly likely that our message has unfortunately slipped into your email's 'Junk' or 'Spam' folder.
In that reply, we simply asked if you could provide your order number or delivery postcode. Because we supply many different furniture sets, we just need these details to identify your exact model so we can ensure the correct replacement part is sent out to you.
We really want to get this sorted for you so you can fully enjoy your new furniture. Please could you check your junk folder and reply to our email, or reach out to us again at info@gudrum.com or 01636 653016 with your order details? We will get the missing bung dispatched to you immediately.
Kind regards,
The Garden Chic Team
I'm really satisfied
I'm really satisfied - the air con unit i bought is great + the customer service team are super freindl, polite and quick to respond. I had some questions about how to get it set up properly and the team were super helpful. Highly recommend!
31 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Outdoor Cat House Great Shelter For Your Furry Friend
The outdoor Cat House came flatpacked high quality easy to assemble with all the different screw packs well marked.Very reasonably priced and fast delivery put hay inside because was told it softer at pet store than straw,removed middle section to allow more room inside.
31 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
So good my neighbour purchased too!
Great find, good dimensions and very comparable price. Item quality good and instructions easy to follow.
Perfect for the job, look good and capacity is larger than you might expect.
So good my neighbour asked me to order for her too.
17 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Goods arrived
Goods arrived, 2 boxes, safe in good condition. Commenced build, checked contents all good, built quite easily, good printed instructions. One part might need extra person. All good comfy for sitting on having fly up, even up in Northeast Scotland 😇👍
14 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Everything worked as you said it would.
Everything worked as you said it would.
Delivered by two very polite people.
Lovely chairs and over delivered when they said it would be.
30 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Great service 👏
Delivery was great ...the driver was fab ...
Had a problem with 1 of the doors and no messing a replacement was sent 👌
1 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Disappointing start…
I rang the company to try and change the date of delivery as we were at work and they said if I did that we would have to wait another 3 weeks so I said to leave the date of delivery as it was and we will make arrangements for it to be delivered that date. On the date of the swing being delivered it never arrived so I contacted the company to be told that I had cancelled that date and was awaiting a new date! This was not the case so they said because it needed 2 me to deliver and assemble the swing I would have to wait another 3 weeks! So the 3 weeks came and only 1 man arrived to fit and assemble the swing so not a good experience! Otherwise the swing is beautiful absolutely love it and such good quality
17 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Dear Joanne,
Thank you for taking the time to share your feedback. We are absolutely thrilled to hear that you love the swing and are so happy with its beautiful quality!
However, I want to sincerely apologise for the frustration you experienced regarding the delivery and assembly process. It sounds like there was a clear breakdown in communication on our end. When you decided to keep your original delivery date, that should have been firmly logged in our system, and I am so sorry for the inconvenience caused when you made arrangements to be home, only for the order not to arrive.
Furthermore, being told you had to wait an additional three weeks for a two-man team, only for a single installer to arrive, is certainly not the seamless experience we strive to provide. I will be reviewing this specific order with our dispatch and installation teams to understand exactly where these miscommunications happened so we can prevent them in the future.
We truly appreciate your patience throughout this process. We hope you enjoy the swing for many years to come, and if you would like to discuss this further, please do reach out to our customer service team.
Warm regards,
The Garden Chic Team
I ordered charles taylor dorset 3…
I ordered charles taylor dorset 3 seater swing. Gardenchic were helpful to track the order which arrived 3wks after placing, it’d have been nicer if we had a choice over date of delivery as I had to leave the garden gate open for them to deliver whilst I was at work.
0 star for charles taylor who delivered and assembled, a bit retarded of them to place it in different awkward spot despite me requesting a particular garden spot twice over phone.Safety issue-I only noticed on day 2 that the all bolts in the leg part were left undone by the assembling team, like inserted in the hole but not screwed in at all(not jut untightened) which I was able to do myself but could have been a serious safety issue. Thats very unprofessional of them. The swing itself isn’t great quality, rough patches of wood, plastic like thing inserted in few joints to probably tighten which is visibly ugly. Overall unhappy with the experience so wouldn’t recommend.
29 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
Great garden table and chairs with…
Great garden table and chairs with accessory pack. Easy ordering, great communication and on-time delivery. Would definitely recommend and use again.
22 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Great parasol Just what we were looking…
Great parasol Just what we were looking for. Very easy to order on line
16 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Lovely garden furniture
Lovely garden furniture, very pleased with the look and quality
22 juni 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Smooth sailing in this shop
Smooth sailing in this shop, a slight hiccup with the delivery but all in all well done guys
22 juni 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us a review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
4 seater rattan dining set.
Great quality 4 seater rattan dining set with umbrella at a very reasonable price. Fast delivery.
19 juni 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Great service
Great service
Easy to order
Great price
Quick delivery
Definitely buy again from garden chic
13 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Delivery and service all good
Delivery and service all good. The product is a lovely design.
Unfortunately two of the pieces of wood have minor splits in. I don’t mind the wood getting used over time but would not expect this having just received them. Otherwise this would be 5 stars.
30 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us a review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
Good quality product and price delivery…
Good quality product and price delivery service very quick definitely recommend
1 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Garden Chic. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new purchase for many years to come!
Best regards,
The Garden Chic Team
I already sent you a previous email
I already sent you a previous email, saying that I was very disappointed with my purchase, when it was assembled, the wood and the lock, looks very filmsy and didn't look like it would last a uk winter, it certainly wasn't worth the money, and I've had to paint it, to try and strengthen the wood! Linda Riley
26 juli 2026
Review zonder uitnodiging
Antwoord van Garden Chic
Hi,
Thank you for sharing your feedback with us.
We are pleased that you chose Garden Chic, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Garden Chic Team
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