Absolutely amazing service from Jocelyn. She truly went the extra mile to ensure we had exactly the right product for our needs. A highly customer-focused approach that is very impressive and grea... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have used Pic Up media products for a number of years and have had no need to engage support. However on purchasing our new Camera we had intermittant problems during the first few months. Support was... Toon meer
Margaret from tech support was patient and very understanding and spoke in a language we understood with our limited tech knowledge. We found out, through Margaret that we needed a dedicated graphics... Toon meer
Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals. Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale. GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow. GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.
Contactgegevens
1177 Avenue of the Americas, 10036, New York, Verenigde Staten
- +16466667737
- hello@gemiq.com
- www.gemiq.com
4,6
Uitstekend
308 reviews
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Heeft 20% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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A real gamechanger for our advertising
The app works great on my phone & has come out with some great updates in the short time I've been using it. Highly recommend the box & all attachments. they work amazingly.
Our photo quality has skyrocketed and it's so intuitive to use & edit.
6 november 2020
Review zonder uitnodiging
Antwoord van GemIQ - Headquarters
Thank you, Greg! We're so glad to hear the app and GemLightbox have made such a positive impact on your photo quality. We appreciate your recommendation! 😊
great experience
They are very good at what they do. If you want to bring your picture quality to the next level they can help you do so
2 november 2020
Review zonder uitnodiging
Antwoord van GemIQ - Headquarters
Thank you, Don! We're glad to hear we've helped take your picture quality to the next level. We appreciate your feedback! 😊
This company have been awesome with…
This company have been awesome with their service, communication and follow up. I am extremely happy with the way in which I have been treated by them.
1 november 2020
Antwoord van GemIQ - Headquarters
Thank you, Janine! We're so glad to hear you're happy with our service and communication. We truly appreciate your kind words! 😊
Antwoord van GemIQ - Headquarters
You're very welcome, Judy! If you need anything else, feel free to reach out! 😊
I have found Picup media to be easy to…
I have found Picup media to be easy to work with and any requests have been accommodated where possible. The work is done quickly and well and any contact has been replied to promptly.
28 oktober 2020
Antwoord van GemIQ - Headquarters
Thank you, Stevan! We’re glad to hear you’ve had a smooth experience with us. We appreciate your feedback and look forward to continuing to support you! 😊
Picup Media products and services
Picup Media products and services have simplified our in store and website needs by making high resolution photography challenges a thing of the past! Picup Media’s staff is extremely fast in responding to any question we may have and updates are frequently sent to keep us up to date with new techniques and available new products. Highly recommend!
23 oktober 2020
Antwoord van GemIQ - Headquarters
Thank you, Jim! We’re thrilled to hear Picup Media has simplified your photography needs. We truly appreciate your recommendation and are glad our team has helped keep you up to date! 😊
Fast and reliable support!
16 oktober 2020
Antwoord van GemIQ - Headquarters
Thank you, Mario! We’re glad to hear you had a great experience with our support team. We appreciate your feedback! 😊
Such a great lightbox for jewellery…
Such a great lightbox for jewellery stores & the app makes it easy to edit images and videos as you go.
16 oktober 2020
Antwoord van GemIQ - Headquarters
Thank you, Rebecca! We're so glad the GemLightbox and app are helping with your jewelry photography. We appreciate your feedback! 😊
shipment very quick
shipment very quick
top product
the client service is very effective.
7 oktober 2020
Antwoord van GemIQ - Headquarters
Thank you, Cleo! We're thrilled to hear you're happy with the quick shipment, product, and customer service. We appreciate your feedback! 😊
Great service
5 oktober 2020
Antwoord van GemIQ - Headquarters
Thank you, Amy! We’re glad to hear you had a great experience with our service. We appreciate your feedback! 😊
thank you for the help
29 september 2020
Antwoord van GemIQ - Headquarters
You're welcome, Glorivi! Happy to help anytime! 😊
Game Changer
This has been an incredible asset to me since the day it arrived. It allows me to capture great photos and videos quickly to post within minutes, send off for publication or a advertisement,or send to a client. I have come to rely on it greatly. I have had so many industry private message me and ask me what I use to take photos and videos. I am sure I have sold dozens for you! I like that you keep adding valuable accessories and you are so quick to respond to any question.
I love my GemLightbox! 5 stars for the product an for customer service
22 september 2020
Antwoord van GemIQ - Headquarters
Thank you so much, Robin! We're thrilled to hear the GemLightbox has become such an essential tool for you. We truly appreciate your kind words and your support in recommending us to others.🌟
Excellent service quick response very…
Excellent service quick response very satisfied with Picup Media.
12 september 2020
Antwoord van GemIQ - Headquarters
Thank you, David! We’re glad to hear you’re satisfied with our service. We appreciate your feedback! 😊
Great products that I use more and more…
Great products that I use more and more in my jewelry business. This has been a game changer for me in keeping my website up to date! The support is excellent. Whenever I have a question, they respond very quickly with detailed answers.
1 september 2020
Antwoord van GemIQ - Headquarters
Thank you, Joanne! We’re so glad to hear our products have been a game changer for your business. We truly appreciate your kind words about our support team and are thrilled to be part of your success! 😊
I am so pleased by the professionalism…
I am so pleased by the professionalism of the Picupmedia team... They delivered gorgeous retouched pictures that offer an hypnotical beauty. My team and I are fascinated by the result. Also, Picupmedia team is always on our side and answers us very quickly with clear explanations... I highly recommend this company. They are amazing and so friendly.
Congratulations.
4 augustus 2020
Antwoord van GemIQ - Headquarters
Thank you so much, Jany! We're thrilled to hear that you're pleased with the retouched pictures and our team's support. Your kind words mean a lot, and we truly appreciate your recommendation. It’s a pleasure assisting you! 😊
Incredible service
Incredible service! Received replacement part immediately with no hassle at all! And their photo retouch service is fast and top notch ! Do not hesitate these guys are great and we have tried many other such services and Picup is the best so far!
24 juli 2020
Review zonder uitnodiging
Antwoord van GemIQ - Headquarters
Thank you, Sasa! We’re so glad to hear you're happy with our service and photo retouching. Your feedback means a lot, and we’re thrilled to be your top choice! 😊
This company produces the best quality…
This company produces the best quality clippings i have ever seen and I've used many in the past. They are extremely responsive and will bend over backwards to help if you have a problem or a special need. I highly recommend them and will continue to use them every time I need images clipped!
20 juli 2020
Antwoord van GemIQ - Headquarters
Thank you, Tracy! We're so glad to hear that you're impressed with the quality of our clippings and our service. We truly appreciate your recommendation and look forward to working with you again! 😊
Incredible service
Incredible service! Received replacement part immediately with no hassle at all! And their photo retouch service is fast and top notch ! Do not hesitate these guys are great and we have tried many other such services and Picup is the best so far!
13 juli 2020
Antwoord van GemIQ - Headquarters
Thank you, Ron! We're thrilled to hear you're happy with our service and photo retouching. We truly appreciate your feedback and are excited to be your top choice! 😊
After almost giving up on jewelry photos...
After throwing in the towel with our diy approach, the shop owner decided to give Picup a shot. Incredible. The box is solid period. I have not had any issues with the box yet and we're approaching 8k images. What a well put together app. Bluetooth connectivity on my google pixel is flawless as well as the shop iphone. Great job! No issues whatsoever and runs right out of the box, just adjust brightness like the videos show.
8 juli 2020
Antwoord van GemIQ - Headquarters
Thank you, Jonathan! We're thrilled to hear the GemLightbox has been such a success for you. It's great to know everything is working flawlessly and helping with your photography. We really appreciate your positive feedback! 😊
Excellent product
Excellent product. Far, far exceeded expectations. Tech support is superb and the app is amazing. Shipments were prompt and well packaged.
7 juli 2020
Antwoord van GemIQ - Headquarters
Thank you, Sherry! We’re so glad the product exceeded your expectations and that you’re happy with our support and app. We truly appreciate your feedback and look forward to continuing to support you! 😊
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