Get Connected Reviews 

Matt in the Porthmadog shop was excellent with dealing with our request with imternet access around the country when we travel.Very knowledgable about our requirements and introduced us to the most suitable options and the best value available. Cannot recommend him highly enough.

Amazing service from David at porthmadog his patience unmatched and quailty of service top drawer even stayed late on to finish transfers from old to new without question,would highly recommend him without question, diolch David 👍

Fluent Welsh speaker answered all my questions and helped me set up my phone.

Excellent service and extremely helpful and friendly

David from Porthmadog office always goes above and beyond.Been going there for few years now. He is polite and easy going, gives you the best options and is never pushy. I'm not tech savvy and he is always patient. Helped to transfer everything from old phone to new one. Nothing is ever too much trouble. Will be going back in a couple of months to sort out my broadband. Thank you David,see you soon!

Excellent service, prompt and efficient, friendly and helpful advice at Porthmadog.

David went above and beyond to get us set up at very short notice. Very grateful for all his help.

I found a deal for 80 Gb Vodaphone Red 2 year contract but Get Connected are not interested in honouring it ? Is this a fair way to conduct a business? It’s not like they are going to go bust ?

Dave at Ross-on-Wye was an absolutely star today. Thank you for assisting with data transfer to getting new iphone 23 up and running. Had urgent need not to be without phone and we were at a loss to.know what to do. Cant thank you enough. Huge asset, well done. :)

Ive been to the pothmadog shop twice now to both get my contract and renew for an updated one
Not only did David go above and beyond in helping me the first time setting everything up when no one else would take on my contract he basically did 90% of the work the second time
He explained everything in minute detail and answered any queries i had and eeased any tension i had
I would 100% recommend using the shop if you plan on getting a new phone or contract all the staff were beyond helpful

Alex

Dan was really helpful, very polite, answered all my questions- rang ahead of my contract renewal, saved me money on my monthly contract & explained everything clearly. Highly recommend! Not had a bad experience with get connected yet.

I took my elderly neighbour to the Ross on Wye shop to ask for assistance with her phone and laptop. Dave went over and above to make sure that he solved all of her issues. He never rushed her or trivialised the problems. We were delighted with this excellent service and would like the company to acknowledge that Dave is an exceptional employee.

David at the Porthmadog shop has been on this occasion, as he always is, extremely helpful and committed to looking after his customers.
He is extremely competent and good at explaining things in a fast-moving ever-changing environment. I always recommend him when I get the chance

Visited the shop in Porthmadog to renew my internet contract, the shop manager David was very helpful and knowledgable explaining what network would suit me the best and arranging the new contract, thank you David.

Got a great phone deal and he was very helpful with all the problems that came up.
Sorted everything out, all stress free
Thank you very much
Highly recommend

Excellent customer service from their Welshpool store. It was quick and easy to order an iPhone for our business. Thank you so much!

Visited the Porthmadog store to upgrade my Phone, the Manager David was exellent and transfered all my old data to my new phone,the phone was old and required all of David's knowhow to complete the task. Thank you very much David

Excellent service from Danny in Market Drayton,Branch even if he is a Liverpool supporter. He was very patient with my husband and i and helped us to renew our contract, which was soon due. A gem
Thank you
Brenda and David

Please be aware when you upgrade your phone that although “Get connected “ state on their website that you have 14 days to change your mind for whatever reason, this is not in face the case. I was allegedly told that there was a no returns policy and somewhere on the paperwork that I didn’t scrutinise word for word before signing, it said the same. I don’t think I am the only one getting caught out in this way, I feel I was mis sold.

I don’t think it is good practice or fair to have conflicting policies within the same company. Please beware if upgrading in these smaller businesses as the customer is certainly not viewed as “always right”.

I wanted to change my mobile and the Manager in the Porthmadog Branch, was very helpful and explained all the options. When I made my decision he transferred everything from my old phone to the new. I was treated with patience and courtesy and was assured if I need any further advice he was there to help.

I found Simon in the Whitchurch branch most helpful. My previous mobile unable to speak to someone, with Get Connected any problems just visit the branch/Simon and get it sorted. Most helpful thankyou.
Rosemary Poole