Get Connected Reviews 

Wonderful service from Dom and John at the Abergavenny store. I needed to replace my broken phone and they took a lot of time to talk me through the different options and explain how the contracts work. They set up the phone for me and gave me advice on using the phone abroad. So helpful and patient, with excellent knowledge of how the various contracts and phones work and compare with each other. It's great to be able to know I can go into a local store and speak to someone in person if I have any issues. Excellent customer service.

Visited the Porthmadog shop today with a friend who wished to purchase a new phone and get everything transferred into it from her old phone. David was superb! He showed immense patience and, without his help, my friend and I would not have a clue what to do. Thanks, David. Highly recommended

I had an upgrade a couple of months ago and it's great to have a store in CREDITON, DEVON, where you can just go in and ask.... obviously I wanted everything swopped over to my new phone....I have to say that Andy in Crediton was ACE... Definitely worth 5 🌟... He was knowledgeable, patient and did everything for me... I have been in since and nothing is too much trouble if you need help.. felt reassured that I could go in at any time, to answer my queries...

David was very helpful i got exactly what I needed and made the prosses easy. Thank yiu

"Upgrade my mobile" is part of the company "get connected" comes through on a mobile or swansea code number! DO NOT USE! they have tied me into a contract which I cancelled after 1 hour after agreement. They told me nothing had gone through but I received a new mobile a few days later, I returned the phone without opening but started receiving threatening calls, emails and texts from three mobile advising I had an outstanding bill and debt collection and risk of credit rating was imminent if I didn't pay the bill. I was advise by "upgrade my mobile" to ignore threats as would ho away once cancellation cleared, however, this has continued for 6 weeks! I'm still getting threats and not use a new phone or contract with three. I'm stressed and upset and have received no empathy or even a response from the 3rd party or three. Three have since blocked my number so I can't call for advise but they are still continuing to threaten me with debt collection and credit rating being affected.

Claire at the Monmouth branch was outstanding today.
After a completely useless experience at the EE shop where I was told no you can't on several occasions she sorted everything and went the extra mile

Louis , was extremely helpful , explained things in layman's terms so easy for me to understand & he was very pleasant and patient.

Lewis was amazing. Calm and fastidious. Found my
phone through Google track.

Eddie in the Aberdare was very helpful. He provided excellent customer service. Would highly recommend.

Aaron was very helpful in the haverfordwest branch, helping me get a great price on my new contract! Very happy with the service provided, highly recommend visiting!

The lady at the brecon store went above and beyond to help me

Haverfordwest Branch. Bridge Street
With serious problems with a mobile phone that I needed for business, Aaron stepped in to resolve all my issues and get me operational very quickly.
As I was not upto dealing with the technology, he did not baffle me with techno-speak, he just poked and prodded to get things sorted.
The Haverfordwest Branch is highly recommended.

I’ve just had a nightmare transferring my new phone number to my original number. Big thanks to Lewis from get connected who persisted in calling me back and finally sorted the problem out

Matt was really helpful and knowledgeable.
Great personal service

Popped in to store (Pontypridd branch) was met with a warm greeting from both the gentleman, Ben and Stef. Very helpful, polite and made a very welcoming and environment for me, my sister and my niece. Talked through all our options and made sure we were happy. Thank you both.

Sooke to Lewis (several times bless him) regsrding transferring my new phone to my old phone number and im so thankful that each time he was as helpful snd patient as the first time we spoke. Im certainly not good with anything technical and am in fact quite scared of such things but Lewis gently and precisely talked me through everything ensuring i understood what he was asking me to do. Lewis you were lovely -
promise i wont ring with all my other problems though….. 😂😂

STAY WELL AWAY. BOUGHT A PHONE ON 18/11/23. FAULTY AND SCREEN FROZEN BY 25/11/23. TOOK IT BACK TO THE THE SHOP IN BUILTH (WHICH IT SEEMS THEY ONLY OPEN WHEN THEY FEEL LIKE IT AND NOT AS ADVERTISED ON THE DOOR OR WEBSITE). LARGE BUILT GUY IN THE STORE CLAIMED THE NEED TO CHECK THE PROCESS FOR A REFUND BY CALLING SOMEONE ELSE AND THEN TRIED TO MAKE OUT THE PHONE WAS CHIPPED, WHICH IT ISN'T. SEEMED A VERY POOR ATTEMPT TO REFUSE THE REFUND OR REDUCE IT. HOWEVER UNDER THE CONSUMER RIGHTS ACT I AM FULLY ENTITLED TO A REFUND SO NOW HAVING TO GO THROUGH A BATTLE TO GET MY MONEY BACK. YOU'VE BEEN WARNED. ALSO ALLEDGEDLY GET CONNECTED AREN'T OFFERING THE EE NETWORK ANYMOE -YOU MIGHT WANT TO CHECK WHY THAT IS!

Geoff as always was very helpful, extremely knowledgeable and has a great rapport with his customers.
A credit to himself and the business.
Great job, thanks Geoff.

Jon the Manager was fantastic today, not once but twice. Went back to him with a second problem and he solved both issues very fast. Thank you Jon
Well well worth a visit.

Absolutely amazing people do deal with, nothing was to much trouble and was kept informed throughout the whole process on getting a new mobile router and SIM for new phone. Top notch