GMB Union Reviews 

Rob Solani has been outstanding in helping me solve my grievance. He took control of the situation when I felt I was on my own against the world, asked the right questions, and ensured I felt heard and understood. Thanks to his guidance, I finally have a voice and a clear path forward.

The representative doesn't respond, he's not helpful at all, you can't get any advice or support from him, and he doesn't even respond to emails sent. Waste of money. I don't recommend it.

If it could be zero stars, that’s what it would get. Diabolical.
I joined GMB with the belief that it was a union that stood for its members. One that valued grassroots involvement, representation, and collective strength. Based on that belief, I encouraged several colleagues to leave our original union and join GMB alongside me. They did so in the knowledge that I’d been an Outstanding rep for them for seven years and wanted that to continue. That belief in GMB has since been entirely eroded.
We joined GMB with hope and expectations and GMB has not only failed to meet them, it has actively damaged trust in union representation.
Unions exist to protect, support and empower their members. They should foster solidarity, offer guidance and encourage involvement. When a union cannot even respond to its own members or offer a path to participation, it ceases to function as a union in any meaningful sense.
Over a period of nine months, I have made repeated efforts to get involved. Despite following the required steps and demonstrating willingness to take on an active role, those applications were left unanswered. No help, no support in trying to do so, just silence, a vacuum.
In fact, the only time members appear to receive communication from GMB is when they’re being accused of bringing the union into disrepute, a deeply ironic and telling reality.
To ignore members when they try to engage constructively, and only contact them when issuing unfounded disciplinary threats, is not just negligent, it is entirely contrary to the ethos of a member-led union.
It’s difficult to avoid the conclusion that GMB’s internal culture seems more concerned with control and image than with genuine representation. When committed members, willing to put themselves forward and support their colleagues, are met with silence, something is fundamentally broken.
The broader problem here is not just administrative oversight or slow response times, it is a total lack of transparency, accountability, and respect for the members GMB claims to represent. Unions are built on trust, solidarity, and action. GMB, in my experience, has demonstrated none of these qualities.
As such, I have left GMB for a union that actively communicates with its members, follows through on commitments, and actually fosters participation rather than blocking it. I hope GMB takes this feedback seriously, though based on the lack of response to date, I hold limited hope.

Leeds City Council Coventry
Hashim Excellent
I had someone from GMB representing me alone with my Manager but then he went on sick so HR asked Hashim to take over my case as i was on sick
and it was taking long it was to do with Disability discrimination He did a brilliant Job from start to finish always kept In touched letting me know what was going on my manager and my first rep wanted me to take any Job as my main Job was Catering but could not do any Job because of my hands things kept dropping they wanted me take 3months pay and Holiday pay but once
again Hashim had fright my corner HR was taking there time by this time I was not getting paid as I had been on sick over a year HR had then Arange for me to see there Doctor who Examined me and said I could not work again my hand was damaged and gave me Tier 1 finished me on ill Health so I got what I was entitled to if it was not for this Hashim doing Brilliant job i would have come out with less than I was entitled to God send an Angel to flights my corner 40 years i wored for the Council and i deserve the best and got the best represented Hashim Excellent. Thank you for your Support.

Absolute waste of time. I paid into the union for years. When I needed them to help me with a grievance against my employer they left me fighting for justice on my own. The rep was good but not good enough. For 12 weeks ive been through sham grievance hearing, unlawful suspension and finally took the grievance to tribunal myself. GMB solicitors have sat on my mountain of evidence for 6 weeks and not even looked at it! Meanwhile I've been retaliated against by the employer for raising the grievance. Sit back and trust the process when meanwhile my union rep is going through his own disciplinary process and I'm guiding him! I'm a nice person but my patience has run out. I cancelled the direct debit this morning after raising a complaint to GMB themselves and the Regional Rep without a response. Wouldn't bother wasting your money if I were you.

Requested a cancellation of membership as been dismissed few months ago, but couldn't even be bothered why I've been dismissed. That says everything, they just want our money. Glad that I can represent myself and I've managed to make my disability being recognised by the judge. TU are just useless.

I had Hashim from L37 Branch represent me at a disability discrimination meeting over pay, he put every argument to the management, but they would not move on there stance, he requested that a formal legal response was given, as HR were just advisors in the case. We received the formal response from legal which was clear and concise. Fantastic service from an amazing conveyor at Leeds City Council, would always go to him over some of the others.

0 stars . They're happy to take your money. But as soon as you need something from them
They don't wanna help. Don't wanna give you the information that you rightly have access to.

Waste of time.
Paid in to this union for some time. First time I tried to call them. Unable to locate me, and then provide me with the information I need to phone around all the offices until one can. Then asked them to provide information on complaints and cancellation. They don’t have any complaints team, and just give you a run around. I’d advise everyone to avoid them.

Both my parents died within a 24hr period. I know that my mother battled with the law firm for years given their behavior. But given their initial stance, I won't put up with such lack of respect.

I use the Credit Union service and I want to express how absolutely thrilled I am with the service, support and efficiency of the team. They’ve helped get me out of one of two financial pickles . My money is safe and growing. Thank you Team 10/10.

When I got GMB as a Union over 10 years ago I never imagined needing them. However when I ended up in difficulty I could never get hold of them. Then passed me from pillar to post to silence.
I would give up contacting them due to the pressure I had on my mental health.
When things went from bad to worse I spent 7 months calling email and leaving voicemails.
I then got an email to call and when I called the number they said wrong branch and gave me another number which went to voicemail.
After I calmed myself I sent an email to cancel my membership and with in 30 minutes I got an email saying my membership was cancelled!!
So when I needed your support you avoided me but when I don’t need you you just drop me!! But because I know there is no smoke without fire I know what happens to organisations that neglect their members. I will definitely make sure this negative review goes on everything. You should be ashamed that you pretend to represent individuals when you do everything to avoid them.
Any office should be able to deal with an enquiry not a different department or area or location.
But I am sure I can see I am not alone with my dissatisfaction with this service.

The knowledge & support I recieved from Maggie P was unwavering. Her honesty is refreshing. I have total faith in the GMB & Maggie should require additional representation.

Rob Solaini is absolutely fantastic, extremely knowledgeable and passionate.
He was always at the end of the phone and happy to answer any questions I may have.
He is a true asset to GMB and whilst I hope I don’t have to use their services again, it’s certainly a comfort knowing they are there.

i have paid into GMB since 2006 and never needed them, i had an issue at work where my employer gave me a 60 day consultation regarding ending my Local Government pension, i contacted the GMB who are as it states in my contract are the recognized union to support me with negotiations with my employer. they also has a letter from my employer stating that GMB are the recognized union.
i was given the email of a GMB pension expert who stated he was going to represent myself and 2 other members but as soon as my employer said the GMB would not be recognized all communication stopped and they dropped me like a stone.

Just want to say I lost my job in April and the gmb union stoke s75 branch and chris hoofe have guve us so much support since then I have been in the union for 30 yrs and the support we have had this time around has been fantastic we has dwindling members and now they have all rejoined the gmb

I recently had an issue at work that was very worrying for myself. I contacted GMB and a allocated union rep called me back the same day. They were very professional and gave me lots of helpful advice and reassurance. They built a solid defence case for me and attended all meetings. I cannot recommend the organisation enough, a great help.

I personally don’t know about everything but I tried their discounted car Insurance. 3x more price than what I am paying now absolutely useless to put my details on their website.
Dirty money making scam

If I find out my rep represents my manager I will be going down the conflict of interest road with regards to my meeting with HR and my Manager I did not feel represented in any way when she spoke over me telling my manager she didn't have to answer any of MY questions? Who are you representing me or her????? Direct debit cancelled today

Avoid.. 0 communication, no one is there when you need them.. No one is even answering your calls. Paying for a service that you don’t even get