I am writing this review under my husband's name, as our Google Account is in his name. As a regular customer, I have found this company always to be caring and thoughtful, and they have done their u... Toon meer
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Lees wat reviewers zeggen
Excellent product, I regularly purchase. The communication via email from purchase to delivery on the day is brilliant. The products arrived perfectly packaged and still cool ready for the fridge.... Toon meer
I'm loving it. My guts are do much healthier. Growing up in Glasgow Jewish fanily suaerkraut was a staple. Then 6 years in Germany during military service. What's not to love. The flavours are am... Toon meer
Amazingly quick arrival. all 6 jars soundly wrapped in strong box with my usual order, 4, yummy Turmeric with Ginger and 2 Greens with Spirulina, my favourites. Have ordered before and the t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Good Nude Food is the home of Superkraut, our signature line that is healthy, tasty and vegan-friendly to help make your meals even better.
Contactgegevens
Verenigd Koninkrijk
- www.goodnudefood.co.uk
4,7
Uitstekend
1K reviews
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jar leaked and went mouldy, whilst unopened
I bought a jar of 'Superkraut: Supergreens with Spirulina' in a local shop just before Christmas. On the way home the jar leaked liquid. I checked the jar and it still seemed to be unopened. I then put it in the fridge. The label on the top indicated it was good until May. I opened the jar (properly, I had to break the seal) this week to discover its contents were mouldy and rotten. Clearly something is wrong in the bottling process. I will be asking my local shop not to stock this anymore. That was £6.50 wasted.
I appreciate the response from the company - not sure how to respond online (no link? button?) for them to put it right
24 februari 2025
Review zonder uitnodiging
Antwoord van Good Nude Food
Hi Fiona,
I'm sorry you've had this experience and I've requested some more information from Trustpilot so I can get in touch with you directly and put this right.
Unfortunately we don’t have control over how the product is stored once it leaves us and goes to wholesalers and then on to the retailers. There’s a chance its not been stored correctly that’s why we're seeing this anomaly. It would be helpful to have images to see what’s happened with this jar. If you have anything please send it on and we can investigate.
As for the leakage, it’s common with live fermented products—gasses build up during fermentation, which can force liquid out. We’ve chosen not to vacuum seal our jars, as the gasses cause the lids to pop off if sealed too tightly and in extreme cased cause jars to smash. We provide this info on our website so customers know what to expect when buying a live product, so while the leakage isn’t ideal we do expect it from time to time, especially if its a particularly lively batch of sauerkraut!
I'll wait to hear from you and I'll arrange a replacement once you've been in touch.
Rebecca - GNF
n.b - no response to allow us to send another jar.
Brilliant product
Brilliant product, and the speed of delivery was superb! Will be buying more, I'm hooked!
14 februari 2025
Antwoord van Good Nude Food
We're thrilled to hear you love our sauerkraut! It’s great to know you’re hooked – we look forward to your next order and don’t hesitate to reach out if you need anything!
Rebecca - GNF
Uniquely delicious Superkraut
Uniquely delicious Superkraut: three different preparations, sent efficiently following an on-line order.
11 februari 2025
Antwoord van Good Nude Food
Hi Alan,
Thanks for a great review! Our founder Evonne worked hard creating the flavours and we're thrilled to see them being loved. Thanks for your order and support.
Rebecca - GNF
Brilliant I can get this delivered to…
Brilliant I can get this delivered to my postcode again. Love this stuff!
4 februari 2025
Antwoord van Good Nude Food
Hi Jacqui
Thank you so much for your kind words! I'm so happy we can finally deliver to the Highlands and Islands again. Your support means the world to us, and we look forward to getting more of our sauerkraut to you soon. If theres anything you need don't hestiate to reach out to me again.
Rebecca - GNF
The best sauerkraut and great customer…
The best sauerkraut and great customer service, thank you!
3 februari 2025
Antwoord van Good Nude Food
Thank you for a lovely review! Our founder Evonne worked hard to create a tasty and healthy product in great flavours too, which we love to see people enjoying. Thanks for supporting our small scottish buisiness!
Rebecca - GNF
No problems at all with the delivery
No problems at all with the delivery. It was quicker than usual, maybe because of a different courier?
5 februari 2025
Antwoord van Good Nude Food
Hi Ken,
Thanks for your review! We moved to new facilities and changed our courier, now using Royal Mail and making sure everything goes out quickly. I'm glad to see our changes are making such a differnece already!
Thanks for supporting our small Scottish business.
Rebecca - GNF
Great food
Great food, high quality, can add as an accompaniment to many meals; website clearly laid out & easy to navigate, speedy delivery (well packaged); will order from them again
29 januari 2025
Antwoord van Good Nude Food
Thank you so much for your fantastic review! Thanks for choosing us, and we look forward to your next order, thanks for supporting our small Scottish business.
Rebecca - GNF
Don’t wait too long to try this!!??
I had waited far too long to renew my previous purchases of this wonderful product due to illness and health issues? I am so delighted to have Good Nude Food back in my food cupboard as its flavours and benefits have been sorely missed!! I now have my two favourites to munch on whenever the mood takes me - the Turmeric and Ginger and the stunning Red Hot Firekraut!! Absolutely outstanding, and the benefit to your gut from this naturally fermented product cannot be overstated in my view?!! You will not regret buying some of this awesome Sauerkraut- go get it!!!
3 februari 2025
Antwoord van Good Nude Food
Hi Ian,
Thanks for your glowing review, it means alot to us to see it being enjoyed so much and thank you for thinking of us again when you wanted to restock! We appreciate the support and hope you love our new organic blends that will take over soon!
Rebecca - GNF
Products arrived in good condition and…
Products arrived in good condition and taste great. They are organic now too!
3 februari 2025
Antwoord van Good Nude Food
Thanks for your lovely review!
We made some changes recently with courier and packaging to make sure your jars reach you in perfect condition. Thanks for your support
Rebecca - GNF
This is an excellent product and is…
This is an excellent product and is super healthy.
Well done to everyone involved.
3 februari 2025
Antwoord van Good Nude Food
Hi Sue,
Thanks for your glowing review, our founder Evonne has created some great flavours (along with great health benefits!) We're glad you see its being enjoyed and thank you for your support.
Rebecvca - GNF
Antwoord van Good Nude Food
Hi Loren,
Thanks for your postive review! We're glad you love it
Rebecca - GNF
PROMPT DELIVERY
29 januari 2025
Antwoord van Good Nude Food
Hi Allan,
Thanks for your review, we're glad this reached you quickly and in perfect condition!
Rebecca - GNF
Antwoord van Good Nude Food
Hi Ian,
Thanks for taking the time to leave a review, we're glad to hear this reached you in quicky and in one piece!
Rebecca - GNF
ght this superkraut and loved the…
I bought this superkraut and loved the taste and health benefit. Couldn't remember where I purchased it. Reviews noted delivery issues on online purchases. However I ordered as Royal mail deliver. Very rapid response and my 3 jars arrived within 2 days intact and we are enjoying it again.
30 januari 2025
Antwoord van Good Nude Food
Hi Anne,
Hi Anne,
Thank you for your kind review! I'm so glad to hear that you’re enjoying the Superkraut and that your order arrived quickly and intact. Your feedback means a lot to us, and we’re grateful for your support.
Rebecca - GNF
Excellent
Quick delivery, jars arrived well packed with no issues and all 3 flavours are extremely tasty. Very happy with my purchase.
22 januari 2025
Antwoord van Good Nude Food
Hi Mel,
Thank you for the great review! So happy to hear you're enjoying the flavours and that your order arrived in perfect condition. We truly appreciate your support and look forward to your next purchase!
Rebecca - GNF
Antwoord van Good Nude Food
Hi Louise,
Thanks for your postive review, always happy to help again whenever you next need us!
Rebecca - GNF
Product is as good as ever, but.....
Product is as good as ever. New, more eco friendly packaging gets a thumbs up. And now the less positive side: Unfortunately the same problems perpetuate despite yet another change of courier. Unless there is some change in procedures so that staff doing the packaging label the parcel on the outside with a 'this way up' label and 'fragile glass', the situation will never improve.
There is no way the couriers can possibly know what is inside without someone actually passing on this crucial information. Our postie was a bit grossed out that he ended up with saurkraut juice spread over the inside of his van- he actually thought I had bought some super stinky cheese!
Obviously the parcel had gone upside down at some point, and because a couple of lids had not been tightened properly, the contents had gone everywhere.
I feel quite annoyed about this, as I have given this feedback more than once.
So I am having a break for now, as I have quite a bit to use up. Still trying to decide whether to come back.
20 januari 2025
Antwoord van Good Nude Food
Hi Roz,
Thanks for your support and sticking with us throughout the challenges we faced in 2024. We’re glad you like the new eco-friendly packaging and that the product is still meeting your expectations.
I understand your concerns about packaging, we tried using fragile labels however our logistics reported an increase in damages when using these labels, so they no longer apply them but we are looking at 'this way up' labels and are working on this with our new logics group. Hopefully we can find an agreeable solution that will prevent issues like this in future.
If you’ve experienced any damages or need replacements, please reach out and I'll sort it out right away. I truly hope you’ll consider coming back when you’re ready, and we’ll do everything we can to ensure your next order is a better experience.
Best regards,
Rebecca - GNF
Prompt attention.
10 januari 2025
Antwoord van Good Nude Food
Thank you for the 5-star review, glad to hear you’re happy with our prompt service. We truly appreciate your support!
Rebecca - GNF
Antwoord van Good Nude Food
Hi Diane,
Thanks for a great review, it means alot to have you supporting our small Scottish business! We've made some huge changes for the year ahead and we’re confident this will help us provide a great service for you. We look forward to your next order.
Rebecca - GNF
Delivery problems, no communication
Do not buy from this company, they take your money and do not deliver, I have sent numerous emails, Facebook and Instagram messages and get no reply. I had an email the day after purchasing to say products were on their way , overnight delivery, with tracking information, when I contacted the delivery company, they knew nothing and did not have the tracking number I was given in the system , it had never been sent out and that I should contact good nude food to find out why they had falsely claimed the items had been sent out. The trouble is there is no phone number and they do not reply to any other form of communication. Save your money , do not use this company. Updated review, I received the jars sometime during Christmas week and have now received correspondence from the company with an explanation of why the jars were late and the lack of communication. The jars were all delicious as expected as I have bought from this company in the past, I hope with the new delivery company in place this will not happen again to anyone else.
17 december 2024
Review zonder uitnodiging
Antwoord van Good Nude Food
Hi Becky,
I'm really disappointed in the experience you've had and its not what we want for our customers. I'd really appreciate if you were to get in touch with some details so I can put this right, I personally monitor the mailbox but it seems I may have missed your message.
We had a very tough year in 2024 and I’d like to explain a bit about the challenges we faced with our previous supplier. Unfortunately, we encountered some serious issues with them, including delibrate improper packing that led to damaged products during transit, ongoing billing for shipping that wasn't being carried out. It also became clear that orders were being packed incorrectly on purpose which directly affected our customers experiences. We ultimately made the serious decision to move to a new supplier to ensure this never happens again and spent Decemeber getting set up in new facilties which took over for us from on 20th December.
Please get back to me on sales@goodnudefood.com so I can get this sorted out and hopefully help start making ammends from the previous issues.
Rebecca - GNF
*Edit* - correspondence found from 18th December along with replacement jars.
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