I visited the shop in Bakewell twice recently, each time to buy a pair of walking boots, once for my son and once for my partner. Each time, my family members said they were very pleased with the serv... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRutland Square Unit 3, DE45 1BT Bakewell, England, GB
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Lees wat reviewers zeggen
Great experience in store today. Was looking for trousers and a waterproof for my husband. Roger showed me all the suitable waterproof jackets, explained prices and differences. Waited patiently while... Toon meer
Bedrijf heeft geantwoord
very friendly and welcoming environment. Staff are very helpful and warm which makes it such a nice experience for when you’re doing a little shopping!! :)
Bedrijf heeft geantwoord
The efficiency of your staff and the knowledge he had, Rogo was able to get what I wanted swiftly.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Bakewell (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Rutland Square Unit 3, DE45 1BT, Bakewell, England, Verenigd Koninkrijk
4,9
Uitstekend
178 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I went to the shop to buy walking…
I went to the shop to buy walking trainers and Morgan served me. She was superb, patient, helpful and very knowledgeable. I love shopping at your stores and your staff are !’ so good. Please never reduce staff numbers. Finally, James at the till was great as well.
22 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
James made us feel welcome
James made us feel welcome and his views on camp chairs was extremely helpful.
18 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
My wife and I were looking for walking…
My wife and I were looking for walking trousers and a few other things. Bakewell was hot, humid and heaving with visitors but Roger immediately gave us his undivided personal attention. He was courteous and helpful, and clearly knew his stuff. Combine that with his sense of humour and you can understand why we actually enjoyed our shopping trip. Thanks, Roger!
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
James was fantastic and very helpful…
James was fantastic and very helpful with my purchase 😊
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
James was a great help
James was a great help in finding me a little waist pack, the only pack in town that suited my needs. Happy! 🙂
8 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Bakewell (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Staff member Ruby from GoOutdoors in Bakewell
My husband and I were nearby Bakewell for the weekend to do some hiking, but I needed new boots as my last ones didn’t last. We went in looking for some good quality walking boots in Bakewell GoOutdoors and Ruby helped me out. The boots I bought are the best things I have ever put on my feet! She was so lovely and helpful, and she knew what she was doing. Thanks Ruby!
26 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Successful shopping trip
We were looking for a pair of walking boots. Roger did not hesitate to bring required sizes for my husband to try on and he stayed with us throughout the process and it felt reassuring that we were listened to but not rushed.
Genuinely supportive customer service like this is hard to find and we would not hesitate to return to this shop. Thank you Roger for making this shopping experience one to remember for all the right reasons!
1 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great selection of shoes
Great selection of shoes and I was very impressed with the price, A lovely young lady named Ruby helped us, she was very polite and ran up and down stairs to fetch different styles and sizes on a red hot day without complaint! We will definitely return
27 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Roger was very helpful
Roger was very helpful
In helping me sort out a pair of replacement Merrells. Good product knowledge.
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
James and Toby are awesome
James and Toby are awesome , over from Aussie visiting family , these 2 guys really know what customer service is with a smile
17 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Toby was great
Toby was great - he went out of his way to be helpful showing good knowledge and understanding.
He is a credit to the company.
19 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Although a smaller outlet in Bakewell
Although a smaller outlet in Bakewell, Derbyshire, they have a very good selection of walking boots, particularly the make that I prefer. The assistant was very helpful and friendly and would certainly be the reason I’d use this Go Outdoors again
19 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Roger helped us find a walking bag that…
Roger helped us find a walking bag that suited all of our needs, we probably would’ve left the shop and purchased from online if he didn’t help, we couldn’t have found it without him. He was very friendly and approachable. 10/10 legend
13 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Toby was really helpful
Toby was really helpful, friendly and efficient. Nothing was too much trouble and we got everything we needed (and more!) Thank you Toby 🙂
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Good service
We went there to get a rucksack for summer camp. Staff Roger is very helpful, explained what size is ideal, compared the quality and helped us to try it on. We are very pleased with the service.
10 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The staff at the store were very…
The staff at the store were very knowledgeable and helpful
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service today from Assistant…
Excellent service today from Assistant 5/1.
Went in for a very small item but came out with a pair of walking boots. Great prices.
10 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Roger
Excellent service from Roger , went above and beyond to find me the perfect walking shoes.
5 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bakewell (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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