The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situ... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRose Lane, EX32 Barnstaple, England, GB
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Lees wat reviewers zeggen
Visited the go outdoors today for walking boots and was served by Leo and kacey. Both were very friendly and helpful. Leo was dealing with another customer at the time when approached for help. But... Toon meer
Bedrijf heeft geantwoord
Kacey helped me find a pair of walking boots. She talked me through the various brands and the product features. Kacey was attentive, polite, smiling and her product knowledge was excellent. She is a... Toon meer
Bedrijf heeft geantwoord
I had tried to buy sandals in my local Millets shop, where I was advised as they hadn't the ones I wanted, but Go Outdoors did. There was someone on the door who was welcoming. Then i was assisted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Barnstaple
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Rose Lane, EX32, Barnstaple, England, Verenigd Koninkrijk
4,9
Uitstekend
284 reviews
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Excellent service from Regan
Excellent service from Regan. Very helpfull and attentive.
8 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful member of staff
Regan at the Barnstaple branch was extremely helpful - saw I was struggling trying on coats - came straight over and offered to unlock the coats - was helpful in recommending the right coat in the correct size - was very impressed with the selection on offer - asked if I had a blue light card for further discounts (which I did) and offered to find our Go Outdoors membership card on the til as didn’t have it on us - because he was so helpful, we ended up purchasing other items as well - he is a credit to your company - well done Regan 👍
5 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Ben went out of his way to make buying…
Ben went out of his way to make buying shoes for me.Much easier than it could well have been
4 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Ben was very helpful and patient whilst…
Ben was very helpful and patient whilst I was choosing walking boots There was a very good selection and with his help I found the right ones Excellent service Thank you
1 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Lee was excellent
Lee was excellent - we came in to buy two new waterproofs, he was patient - gave us advice and answered our questions. Two waterproofs, two new fleeces and a bag later… Great experience
31 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Exemplary Customer Service experience
Leo went above and beyond to go search in the back for an item that should be in stock but was not on the shelf….he made the extra effort rather than just direct us to an alternative…thanks Leo! Great attitude!
29 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Gabriel amazing member of staff
Gabriel amazing member of staff! Deserves employee of the month!
Thank you so much for you help
28 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Legendary Customer Service
The greatest customer service of all time. Had arrived in Barnstaple from Bristol with our tent, and realised I had completely forgotten the poles. Went to Go Outdoors Barnstaple and explained my situation to an absolute legend named Regan, who immediately sourced me some poles for free. This man has saved my holiday single handedly.
25 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Easy c&c purchase
Easy c&c purchase, the staff were very friendly and helpful, nothing was too much trouble
18 augustus 2026
Antwoord van GO Outdoors - Barnstaple
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Leo and Regan were very helpful solving…
Leo and Regan were very helpful solving our issues with a pump missing parts when we went in.
18 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Great service. Helped me with my purchase. Quick and easy! Thanks Brad & Regan
25 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Gabrial
Gabrial, was very helpful.
And a credit to you.
Till staff very fast.
23 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Kevin did a great job helping us with…
Kevin did a great job helping us with the essentials for our first camping adventure. Thank you!
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Kevin was ultimately helpful today
Kevin was ultimately helpful today. It was our first visit to the Go Outdoors shop in Barnstaple and Kevin approached us and answered our questions with friendliness, commitment and knowledge.
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent Customer Service & Great Shopping Experience.
Kacey helped me find a pair of walking boots. She talked me through the various brands and the product features. Kacey was attentive, polite, smiling and her product knowledge was excellent. She is a credit to the store. Once again, customer service within the Barnstaple branch has been outstanding.
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I went into the store in Barnstaple to…
I went into the store in Barnstaple to get a mains kit & a 4 shelf cupboard..I was greeted by Ben who was very helpful & then Kevin helped me with the rest of my shop..Would totally recommend this store
22 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Jeremy + Regan saved the day…
Jeremy + Regan saved the day thankfully.
Got to our campsite and set everything up with our brand new air tent, about 30 mins later a pop and had to get a replacement inner tube which unfortunately was not in stock, Jeremy climed into a flat tent instore and managed to rechieve the correct inner tube. we're back up and running so a massive thanks to the Barnstaple store and especially Jeremy.
Scott.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
very friendly and knowledgeable Leo…
very friendly and knowledgeable Leo went out of his way to help me today thanks 🙏 again. Will be visiting again soon.
19 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The best thing was the staff
The best thing was the staff, very helpful. Closely followed by the service they provided and finding everything I needed was a bonus...
4 augustus 2026
Antwoord van GO Outdoors - Barnstaple
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Visited the go outdoors today for…
Visited the go outdoors today for walking boots and was served by Leo and kacey.
Both were very friendly and helpful. Leo was dealing with another customer at the time when approached for help. But he went and found another staff member kacey, to help find different sizes of walking boots for us try. Nothing was too much trouble and would recommend the Barnstaple store.
18 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Barnstaple
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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