Went in for some ladies walking shoes, had tried other well known shops but couldn’t find any suitable. We found some after trying several pairs on. Nothing was too much trouble for Alan, he was helpf... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The staff were friendly and welcoming who were working just inside the door. Good to see eye contact and acknowledgement when walking in door. Liaised with three staff who were able to provide me w... Toon meer
Bedrijf heeft geantwoord
I’m sorry I don’t know the name of the chap who helped me (he was Chinese) but he was so lovely and super helpful! Knew his stuff, gave unbiased advice and didn't up-sell - quizzed me on what I woul... Toon meer
Bedrijf heeft geantwoord
Visited the store to buy 2 very expensive waterproof coats. Jade & Kyro were very knowledgeable and helpful, even advising us the joining GoOutdoors could get us a discount. We saved quite a bit and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Birmingham (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
35 Union Street, B2 4SR, Birmingham, Verenigd Koninkrijk
- 01212 271996
4,7
Uitstekend
236 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Customer Service.
Came in to get most of the things on my son's DofE list. Had no idea if what we chose was good or not. Then we met Alan. He was very helpful and friendly. Ended up finding almost everything my son needed. Wonderful experience. Would definitely recommend and we will be sure to come again.
4 april 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Staff in the Birmingham shop wee…
Staff in the Birmingham shop wee fantastic
Super helpful
Thanks
3 april 2024
Antwoord van GO Outdoors - Birmingham (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and professional…
Excellent service and professional staff.
I always like to purchase in this store.
Easy process for Click & Collect
3 april 2024
Antwoord van GO Outdoors - Birmingham (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very friendly and knowledgeable…
Very friendly and knowledgeable staff,well stocked shop.
In regards to the staff.. Ed was extremely helpful!
Well done.
28 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Outdoors!
Alan was very friendly and helpful.
The store was well laid out with a great selection of outdoor gear.
29 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Ed was wonderful
Ed was wonderful. Helped us buy the perfect Hat 🤠
27 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Knowledgeable and helpful staff
I visited the Birmingham store with a specific requirement for a trip I have coming up and Ed was able to assist me straight away. Staff were friendly, knowledgeable and helpful which made the shopping experience pleasant and easy. High praise for staff at this store!
26 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great experience at the Go Outdoors in Birmingham today, and really appreciate the advice from Ed on thermals for my upcoming hike up Helvellyn. Nicely laid out, clean & quiet store.
21 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Ed at the Birmingham store was extra…
Ed at the Birmingham store was extra helpful today . Very profesional . Will definitely come back !
14 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good experience due helpful assistant (Alan)
Assistant Alan was polite, helpful and knowledgeable. He made my visit fast and efficient
12 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Exceptional Service at Store
I recently had the pleasure of shopping at the store, and I cannot praise ED enough for his outstanding assistance. His knowledge and helpfulness made my shopping experience truly enjoyable.
2 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Glove purchase
Ed was very helpful in helping me choose my item
11 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very friendly service and friendly…
Very friendly service and friendly staff and excellent quality.
10 maart 2024
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Ed at GoOutdoors, Birmingham
Ed at GoOutdoors, Birmingham….showed proficiency. The store had run out of stock of a particular type of ski trouser I wanted. Ed showed great customer care in searching out a matching pair at the company’s website and ordered it for.
9 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service at Birmingham Union Street branch
Was delighted with the service I received at the Birmingham Union Street branch. Ollie was extremely helpful finding walking trousers in my size which I am very pleased with.
8 maart 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
***** review
The lad downstairs helped me with the shoes I wanted and the woman upstairs was very helpful and knowledgeable too, she was really easy to talk to, so had an enjoyable experience
28 februari 2024
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent help from Ed who understood my requirements and sourced the right footwear. Have walked 5 miles in them today (bought yesterday). Very comfortable - thanks Ed
13 februari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Sales agent was helpful
8 februari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Last purchased a fishing suit and it is…
Last purchased a fishing suit and it is brilliant and the best value I've seen anywhere. Great discounts at the moment
7 februari 2024
Antwoord van GO Outdoors - Birmingham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Staff are extremely helpful and…
Staff are extremely helpful and informative positive experience and was able to leave with members card and inflatable mattress
Thsnks
2 februari 2024
Antwoord van GO Outdoors - Birmingham (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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