GO Outdoors - Clydebank Reviews 

Still having problems online

I have tried for 5/6 Days now to purchase Men's Borg Fleece Jacket
SKU:000878134,Colour:Black, Size:L
I have a membership card, the website is not accepting that I have one, the site,
If you would prefer to speak to someone you can call us on 0330 008 1555. Automated with no facility to speak to a human being, so dissapointed with this, the shop will not get the items i want, they have assured me that the email and card are paired. NOT VERY HELPFUL.

We went in today to get some tent poles fixed and we were served by David C. He was very helpful and went above and beyond to help us out. Great customer service and very knowledgeable about the products on the shop floor. David is a credit to the store! Thanks mate!

Served by May and Suzie, extremely good customer service. Thank you from Australia

I went to Clydebank branch to pick up a water proof Jacket and trousers. The staff were very knowledgeable and helpful. At checkout I had a " love2shop" voucher, but was unable to activate it.
Ciaran on check out checked my phone and found I had'nt logged into the vouchers security set up. He talked me through it, and I was able to make my purchases.
Ciaran, as well as all the staff on the shop floor were top class and could'nt do enough to help me.
10 out of 10 from me! Well done guys and girls!🎊👏👏👏👏🏴󠁧󠁢󠁳󠁣󠁴󠁿🏃‍♂️

I don't normally leave reviews, but the service I received from Laurence at GO Outdoors today absolutely deserved one.

I came in looking for hiking trainers that were water-resistant, breathable, and had really good grip. Laurence listened carefully to what I needed, talked me through the different options, and never once made me feel like he was trying to rush me into a sale.

What really stood out was that after I'd tried on one pair, he took the initiative to bring over two more pairs that he thought would suit my needs even better. He wasn't asked to do that—he simply wanted to make sure I left with the right boots. One of those pairs turned out to be exactly what I was looking for, and I'm genuinely delighted with them.

Laurence was knowledgeable, patient, approachable, and clearly takes real pride in helping customers. It's becoming increasingly rare to receive service that feels so personal and genuine, and he made the whole experience enjoyable from start to finish.

People like Laurence are the reason customers come back. He's a real credit to GO Outdoors, and I sincerely hope his hard work and attitude are recognised because employees like him make a lasting impression.

Thank you again, Laurence. You turned what could have been a straightforward shopping trip into an excellent customer experience.

I had a fantastic experience at GO OUTDOORS Clydebank when purchasing a roof tent. Chris was absolutely excellent from start to finish. He was friendly, knowledgeable and took time to check the roof tent was fitted safely. I would highly recommend GO OUTDOORS for anyone looking for quality gear and outstanding service.

Chloe was absolutely brilliant she is such a cheery person the only person in here serving with a smile .

Great customer service from May on the Till and Suzie who helped my daughter with a pair of walking boots.

Tent pole broke on 1st usage and Chris fixed it for us .

Excellent service from Chris. Went above and beyond to help us find what we needed. Would never have managed without his knowledge and assistance

Chris , (the store manager I think) was very helpful & accommodating. Super choice fun stuff to buy. I’ll be back

Outstanding customer service by bike technician Ross C, great advice to help with my problem. I definitely recommend these superior products in store and trust them to do the job they are bought for.

Ross C and Chris R were really helpful sorting out a broken tent pole for me today. Great friendly 5* service!

I was in Go outdoors for barbeque spares but asked in the camping department about a spare part for my Vango spirit tent which I had not been able to get anywhere. Spoke to Chris who was very knowlegable and understood exactly what I needed and was able to find the correct part. Very pleased that the tent is now back in action. Unusual these days to get such good service.

I was shopping for new walking boots and Laurence was very helpful and patient. He was knowledgeable and as an experienced walker himself I trusted his opinion. Thank you Laurence

Excellent choice of clothes and other outdoor items. Very helpful staff, especially Susan who found what I wanted when I couldn't. Great value for money. Can't praise the shop and staff enough. Will be back soon for some more good bargains

Susan in Go Outdoors Clydebank was amazing! Had come in to pick up an online order and other bits before heading out on the West Highland Way and she was amazing at both giving me some tips, helping me with my order and just being really friendly! Could not recommend more!

I was a bit undecided about which tent to buy. Chris P was great. Obviously knew his stuff and pointed me in the right direction. Great advice and one new tent purchased.