Excellent customer service from the manager & assistant Josefine. It's a shame this great store is closing It's Colchester branch, always found them very helpful.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Came into store to prepare for my first time camping, Tom and Ben were so patient and helpful in advising me on camping equipment, shame it’s closing so convenient for me
Bedrijf heeft geantwoord
Extra low prices, but sadly because it was a closing down sale. We like a lot of others will miss the Colchester store and the great helpful staff especially the guy on the footwear section.
Bedrijf heeft geantwoord
What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Colchester
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Unit C, Sheepen Road, CO3 3GT, Colchester, Verenigd Koninkrijk
- 01206 580551
4,8
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Came into store to prepare
Came into store to prepare for my first time camping, Tom and Ben were so patient and helpful in advising me on camping equipment, shame it’s closing so convenient for me
6 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from Grace and Eva on till, very helpful and informative, helpful advice from Mike in regards to waterproof coats, very happy with experience
7 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Colchester
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Amazing experience when shopping in…
Amazing experience when shopping in store, shame it’s closing down - hope they relocate soon!
6 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Very helpful staff who know what they…
Very helpful staff who know what they are talking about. They couldn't do enough for me. I was happy with the quality and it's at a great price. Thank you to all the staff.
5 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service on the tills from…
Excellent service on the tills from Grace..Great advice on outdoor clothing..very polite ans helpful.
4 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service from the manager & assistant Josefine. It's a shame this great store is closing It's Colchester branch, always found them very helpful.
6 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Extra low prices
Extra low prices, but sadly because it was a closing down sale. We like a lot of others will miss the Colchester store and the great helpful staff especially the guy on the footwear section.
17 augustus 2026
Antwoord van GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Still missing one of my orders.
10 augustus 2026
Antwoord van GO Outdoors - Colchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Went in to buy some new hiking boots
Went in to buy some new hiking boots. Andrew kindly made some recommendations on what may suit me best. The first pair of boots were a good fit, but a little tight on the side of my toes on one boot. Andrew re-laced the boot and solved the problem. I bought the boots. No pressure to buy, just skilled knowledge and great customer service. Thanks for the help.
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Not pleased
I visited the Colchester branch on Monday 27th July at 19.15 to purchase walking boots. The assistant wasn't particularly helpful but I managed to find something suitable costing £65. The time was 19.55 approx but, walking to the tills unaware the store would be closing at 20.00, we stopped to look at a chair valued at around £50. The young lady cashier called over to us and said the store was closing and we had to pay by 20.00 because the till automatically closes at that time. I asked why did the till close dead on 20.00, she said it was to conform with trading laws which I didn't question but knew was incorrect. Your website says your tills do not close automatically at closing time, staff must manually close the registers. So not only was the experience not what I expected but I was lied to. I understand the store is closing down (I wonder why).
27 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Thank you for taking the time to leave your feedback. It really is appreciated.
We are disappointed to know that you felt rushed during your visit to our Colchester store. This is not the level of service we would expect to be provided. Your comments regarding till closing times will be passed on to the store's management team for additional training to be provided.
We hope that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Brilliant place for all outdoor…
Brilliant place for all outdoor activities. The staff at the Colchester branch are friendly and extremely helpful. It’s such a shame it’s closing. I don’t think I’ll be going to my nearest branch’s in Ipswich or Thurrock in the future.
24 juli 2026
Antwoord van GO Outdoors - Colchester
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very good staff and a reasonably priced…
Very good staff and a reasonably priced product.
8 juli 2026
Antwoord van GO Outdoors - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Super knowledgeable assistant Kitty
What a joy it was to have Kitty serve us this morning. She was hugely knowledgeable and extremely helpful and gave us brilliant advice and recommendations. Such a difference to the nonchalant don’t care attitude of most shop assistants nowadays. We were incredibly impressed with her and very grateful for her knowledge. Thank you and well done Kitty and well done Go Adventure! We will certainly be back and will be recommending you.
14 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, explained my requests, assisted and advised on the products I was interested in
29 juni 2026
Antwoord van GO Outdoors - Colchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service from Andrew!
Brilliant service from Andrew who was considerate, knowledgeable and professional. What more could you want? Will recommend to others, thank you!
8 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Andrew was very helpful in guiding me…
Andrew was very helpful in guiding me to the right size and fit of walking sandal. Thank you.
25 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Andrew was amazing
Andrew was amazing! He answered all our questions honestly. Sorted the deals. We got everything we needed with all the correct connectors. Fab experience
24 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Colchester
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Colchester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.