Bought some Boots and many other trekking items over several weeks. Received excellent professional service each time especially from Charlie. He is very knowledgeable about his products, takes time t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The woman who served me, seemed to have good product knowledge; and focussed upon serving me. I don't recall the exact day of my store visit offhand, but remember buying a black Peter Storm "Active" t... Toon meer
Bedrijf heeft geantwoord
I had a brilliant experience buying a pair of Merrell Moab 3 Vent walking shoes at the Derby Go Express store this morning and I popped back for a second pair this afternoon, prompted by the great pri... Toon meer
Bedrijf heeft geantwoord
Sadly the shop is closing after many years as an outdoor shop under Millets previously. But the good news is the great reductions. The enthusiastic Dale showed me how to become a member of Go Outdoo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Derby (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
1 East Street, DE1 2AU, Derby, Derbyshire, Verenigd Koninkrijk
- 01332 419719
4,6
Uitstekend
133 reviews
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I was after a pair of walking shoes
I was after a pair of walking shoes, which I have now purchased. The assistant (Charlie) was knowledgeable and attentive. I was offered several pairs to try and the merits of each was explained. I have used the express store in preference to the larger outlet on Pride Park (which I originally tried) as the service was more focused and easier to try multiple shoes on without having to track down the assistant in the larger store to try other pairs.
24 juli 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Diana and I had an excellent customer…
Diana and I had an excellent customer experience from Charlie and James. They were helpful, attentive and friendly. We would recommend this Go Outdoors.
8 juli 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Frustrating
The service was generally ok but the assistant left the security tag on a jacket I had purchased. The alarm did not trigger and I only discovered it at home. Therefore I had to make a second journey back to the shop to have it removed. Frustrating.
14 juli 2023
Antwoord van GO Outdoors - Derby (Express)
Hi Paul,
Thank you for taking the time to leave us this review.
I'm sorry to read about your recent disappointing shopping trip to one of our stores.
If you could please contact us at onlinereviews@gooutdoors.co.uk quoting the review reference #TP36954 in your email. Please also provide the store you went in and your purchase receipt so we can assist you with this further.
We look forward to hearing from you.
Thanks,
Anthony,
Go Outdoors Online Review Team
Great choices but staff could be a…
Great choices but staff could be a little more helpful
13 juli 2023
Antwoord van GO Outdoors - Derby (Express)
Hi Matt,
I appreciate you taking the time to leave us this review.
Thank you for your feedback, this helps us to improve our service for everyone.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Mohammed,
Go Outdoors Online Review Team.
Great advice and products
Visited the Go outdoors express store in Derby city centre. I was pleasantly surprised by how all the staff were so friendly and helpful. We were buying equipment for my daughters DofE trip and we had the best advice provided by Charlie who was working upstairs. He took lots of time going through all the options but never pressured us to buy. We brought some great items and Charlie even reminded us about the DofE savings which is really wonderful and helpful. I can really recommend this store and Go outdoors you must be congratulated on your employees and their customer service skills. Thanks especially to Charlie for his patience as we asked so many questions.
9 juli 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Hiking Boots
Attended the Express GoOutdoors store in Derby City Centre at the Weekend. Greeted by Charlie upstairs whom was really professional and was extremely knowledgable regarding hiking and all things walking. My daughter needed hiking boots for a charity trip to Nepal this Summer and he assisted us in choosing the correct hiking boots and the best ones to suite our budget. He was realistic in what kind of footwear she needed which I was really grateful about. Charlie was really knowledgeable about boots including, sizing, when is best to try them on, breaking them in and how to care for the boots as well which will help keep them going for years to come. Overall, we had an excellent experience - Thank you Charlie 👍🏻
8 juli 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Found what I was looking for easily
Found what I was looking for easily, lots of choice and good value for money, especially with the use of the membership card!
4 juli 2023
Antwoord van GO Outdoors - Derby (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Really good customer service
2 juli 2023
Antwoord van GO Outdoors - Derby (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Returns issue solved
I had a returns issue for boots that I'd purchased. James and Dale were helpful in resolving the issue to my satisfaction.
1 juli 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I don't like your pricing
I don't like your pricing, in the Derby store you display a price on the item or racking but at the till the discount or price alteration doesn't match. Obviously, you tempt the customer in at a reduced price in the hope they leave not knowing they paid full price.
29 juni 2023
Antwoord van GO Outdoors - Derby (Express)
Hello Roger,
Thank you for taking the time to leave us a review!
I'm really sorry to hear about your recent shopping experience with us.
If you would like to discuss this further could you please email us at onlinereviews@gooutdoors.co.uk. Please include the reference #TP36227 as the subject and within the contents along with your full name, order number, email and billing address including postcode.
Regards,
Go Outdoors Online Review Team.
We were served by James N today
We were served by James N today, he was extremely attentive and friendly. Made our experience really easy.
26 juni 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Dale gave helpful and friendly service…
Dale gave helpful and friendly service today.
26 juni 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Hello,
Thank you so much for the positive review.
We train our staff to a very high standard in customer service and we appreciate that you have commented on this.
We're pleased to see that you gave us 4 stars and hope you choose to shop with us again soon.
Regards,
Debbie,
GO Outdoors Online Reviews
Antwoord van GO Outdoors - Derby (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The staff was very helpful and I…
The staff was very helpful and I managed to buy everything I needed for camping.
15 juni 2023
Antwoord van GO Outdoors - Derby (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Phoned the express store in Derby and…
Phoned the express store in Derby and explained what I was after. They kept the item aside and I picked it up as agreed.
13 juni 2023
Antwoord van GO Outdoors - Derby (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Dale for your help and…
Thank you Dale for your help and knowledge about different outdoor shoes
13 juni 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Love the fishing section!
6 juni 2023
Antwoord van GO Outdoors - Derby (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Derby (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Luvi was a true ambassador
Luvi was very knowledgeable and offered helpful tips and advice. Attentive staff, made the whole experience seamless.
29 mei 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Derby store
Derby store - served by Kerry. Very helpful at the till, making all the various cards/discounts available that day work out the best that they could for us. Saved a good chunk of money thanks to her knowledge. Thanks!
27 april 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Derby (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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