GO Outdoors - Gloucester Reviews 

Chloe helped me find a pair of hiking shoes, she was so helpful and patient making sure I had the right size and fit for what I needed with my wide feet! Thank you so much!

Very helpful guys in the Gloucester store helped us out tremendously. Within ten minuetes of us explaining or problem we were sorted and on our way.
Big thanks to Libby and George. Well done Gloucester gang.🥰

Straight forward to do a return of online order items. Very helpful assistant who tried to find out if I could have a refund or replacement of a faulty item however manager said this was not possible because of out of guarantee time frame. Not a surprise to me, but at least the assistant tried.

We were looking for a shelter to replace our very old gazebo. The store is very big and comprehensive. Lucky Libby came to our rescue and found what we were looking for and put it by as we continued looking around. Great customer service. Thank you Libby

Great service at the Gloucester store. Thank you.

George was fantastic today, he was so helpful in helping find a new pair of hiking/running trainers. Unfortunately the ones that I liked were either too small or too big (I'm in between sizes) but George got so many different pairs for me and was very informative. Go outdoors you are lucky to have such a dedicated member of staff. Thank you again George.

Absolutely amazing customer service from the team in Gloucester! We had a few tricky issues to sort out with a tent, but Matt, Mat, Chloe, Kia and Ryan were all extremely professional, knowledgeable, friendly and efficient. Thanks so much everyone for all your help! HW Family

chloe and matt b were so friendly and helpful!

Online order was placed with collection stated by 2:55pm the same day in gloucester. I drove over an hour for the specific items only to get there at 4:10pm and no order had even been processed. Staff tried to run around the store to collect the items but collected the wrong tent. Then at 4:30pm got told I had to come back another day. The next day my tent part of the order had been cancelled and refunded where the other 2 items still were ready. Had to order a new tent which I could've had at a closer store but still had to go back again to get the new items.

Brilliant service thank you. Was served by Kia and a newer member of the team. Both were so helpful and kind and made me feel heard and supported in my pre-camping anxiety shop. Extra thank you to Kia for supporting and educating me when it comes to checking our gas levels and how to help next time. Would 100% recommend to others as a place to get great advice. Thank you all

Well stocked store and very helpful and knowledgeable staff members. Purchased everything I had visited the store for. Kia on the checkout was particularly helpful, courteous and professional. She is a credit to Go Outdoors.

My second review, and happy to write another! I popped back to the shop to add a Berghaus air mattress to my camping kit. Poppy showed me where it was, and Kia was helpful at the till. They had clothing at sales prices, so I bought two t-shirts and a couple of neck gaiters. Always a good experience!

Kia on the tills was so bubbly and a lovely person to be served by, made our day ! Thank you !

Very friendly staff. Thank you to Chad and Tom for being extremely patient with us, they very kindly set up a membership for us and helped us with price matching. Will definitely be coming again.

Despite not having the walking sandals in stock that I went to buy (after checking the website!) with the help of George & his collegue I purchased a different brand and am very happy with them. The shopping experience was enjoyable and both the guys very helpful and friendly. Thanks!

What a delight Kia is. So chatty and even recognised I am Welsh and wrote 'Diolch yn Fawr' on the feedback request! Staff very helpful when I queried an optional adaptation. Cheaper that the same spec product on Amazon and I could fully inspect and confirm it would do the job.

Both Kia in the till and the chap who helped with my enquiry for a gas regulator were super helpful

Order wasn’t received for click and collect. When ask for a refund after it arrive in the store was said I need to come to the store. This is not right as it didn’t arrive on time. Staff very unhelpful when I called. Still not received a refund

What a spectacular person Kia is! Her knowledge on the stock and its location in the shop were super helpful and then to be served by her at the till. She is a bubbly approachable person and I really enjoyed our interaction. The shop itself is clean and well stocked I found everything I needed