GO Outdoors - Grimsby (Express) Reviews 

I've been visiting this store for the last 11 years and the staff are just top class.

On my last visit, I was served by Carol who has always been extremely knowledgeable and helpful with any questions I have about the products in store. I was preparing for a trip to Outward Bounds as part of a company trip and the Rab jacket I was recommended by Carol was perfect for our expedition in Wasdale - I finished the week glad I visited the store before I left.

I have recommended this store to my colleagues and I would strongly recommend visiting if you're preparing for any adventurous outdoor trips.

As a side note - I would also like to say that Heather does a fantastic job managing this store. It's always well-stocked and tidy and you can tell there is a good morale amongst the staff in the store. Thank you Heather!

Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can only praise the staff at Grimsby in the most glowing of terms - unfailingly friendly and helpful, always addressing me by name. This has always been my experience from back when it was Millets and I only wish that all high street shops were the same. Thank you.

I came in on behalf of the company I work for, supporting a homeless individual, I was shown so much compassion from the beginning. Heather was incredible in guiding me, supporting me and getting my signed up as a member. Great service.

I forgotmy membership card so I phoned up the store and spoke to a very polite woman called Heather she checked my details and told me to come down and she would help me out. I arrived at the store and Heather come over straight away and asked could she help an she helped me out so much. Heather found the 2 rucksacks the 4 camping mats and the cooker I needed, within minutes I was in and out. Heather was incredibly polite and helpful she deserves 10 stars not 5 thank you Heather.

Absolutely brilliant service by the staff at Grimsby Go Outdoors. We both needed walking shoes for fishing and walking the dog etc. A very friendly reception from the staff.
Jamie attended to my husband and Rachel helped me with my fitting. They went to great efforts to find the best shoes at a decent price. As I am disabled, and have puffy feet. Rachel was very knowledgable about what pair would be good for me and took time to check if they were comfortable. Heather, the manager was very helpful and said we could return them (unmarked) for a refund within 28 days if we were not happy.
Nothing was too much trouble and we felt valued as a customer.
This is service at the top end and more stores should adopt this. We used to get this sort of attention years ago but it is now few and far between.

Heather was lovely and very helpful. An asset for the company *****

The store had plenty of choices, well priced and staff are friendly

What a wonder experience I had at the go outdoors in grimsby on Saturday. I was served by an amazing woman called Rachel. Who had a wealth of knowledge about camping(she is an avid camper her self). Rachel and the other staff were friendly extremely helpful and not pushy. It was a one on one experience even though their were other customers in the shop Rachel focused on my needs until we were finish. This is very rare to find nowadays. Nothing was to much trouble for them and Rachel gave me a shed load of advice regarding suitable campsites. Our daughter is disabled and Rachels advice was brilliant. We will definitely go back and buy our camping gear from this shop. I'll make sure its a Saturday though as I was informed Rachel is the oldest Saturday girl in the shopping center 😀 fab service and fab experience.

Faye was excellent gave us plenty of help and was great advising on hiking boots for my kids. Would recommend

Always grateful service heather is always kind

We visited the store and Carol spent over an hour with us helping us purchase everything needed for my son’s world challenge. She knew her stuff and helped us massively explaining each item and nothing was any trouble. I’ve run a business for 20 years and employ staff in a customer service role so my expectations are high and Carol exceeded them. Go Outdoors, you have a little gem of Carol as she was exceptional. Needless to say all items purchased so very happy! Don’t shop online, go speak to real people like Carol who knows her stuff and get quality products.

Professional, approachable and importantly helpful staff, always a pleasure shopping here

I was served by Heather and Faye today and as always she was so helpful in helping me with my purchase . That's why I buy lots of my outdoor clothing

Good helpful advice and help by both members of staff Faye and Heather

Simple online ordering process and convenient to collect in store. Staff are always helpful and efficient

I was served by Heather today and as always she was so helpful in helping me with my purchase . That's why I buy lots of my outdoor clothing and shoes from there.

Kat and Faye were really helpful and helped me choose what I was looking for

Rachel and Heather in the Grimsby store made my experience so easy and were very welcoming and helpful with what I needed.

I have been a customer for considerable time and each time I have been professionally helped and found excellant products I needed.
Recently assistants Angela and Heather have been brilliant thankyou very much.