Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieMain Street 53, CA12 5DS Keswick, England, GB
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Lees wat reviewers zeggen
Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... Toon meer
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... Toon meer
Bedrijf heeft geantwoord
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Keswick (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Main Street 53, CA12 5DS, Keswick, England, Verenigd Koninkrijk
4,8
Uitstekend
171 reviews
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The Keswick store is lovely to visit
The Keswick store is lovely to visit, such helpful staff. Great choice of brands.
23 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Fantastic range of clothing and camping…
Fantastic range of clothing and camping equipment. Knowledgeable and helpful staff.
A pleasure to visit.
15 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Helpful and friendly staff!
18 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great range of products
Great range of products. Received Go Outdoors discount & Caravan Club discounts. Helpful & friendly service from Sarah at the till,
23 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Keswick (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We were made to feel we really mattered
We're an older couple and were a bit overwhelmed with the range of products. Enter sales assistant Kelly! She gave us her full and sympathetic attention, took us to right products, demonstrated them where applicable, and ensured we got any discount for which were eligible. We left feeling happy after successful purchases.
15 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Sarah at Keswick was so helpful
Sarah at Keswick was so helpful
16 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Keswick (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Sarah
Sarah, was extremely helpful and knew about all the products that we had asked.
Sarah was professional and very approachable.
What a credit to Go Outdoors.
11 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent
Great shop I found everything I was looking for thanks to the attentive members of staff.
6 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I was served by Sienna today and she…
I was served by Sienna today and she was absolutely lovely and helped me with everything I needed. Will definetely come back!!
1 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent range of outdoor gear
Excellent range of outdoor gear, friendly, helpful staf.
30 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very friendly and helpful service.
30 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service
Great - found exactly what I was looking for- thanks to Sheena. A good experience 👏
29 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Sheena was lovely and incredibly…
Sheena was lovely and incredibly helpful, thank you!
29 maart 2026
Review zonder uitnodiging
When in for Goretex repair kit
When in for Goretex repair kit. The website advised me that there was kit available. I queued to ask where in the shop I would find the item. To be told that no such product was available. All that was available was products to wash coats. I tried upstairs where another assistant said if they had one, it would be over there. I found the product, No one was interested helping me or why I needed the product. All interested in selling membership.
29 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent Shopping experience
Sarah ,Shina and Isac were incredibly helpful at suggesting the equipment we would need for the type of walking we would be doing and making sure everything fit and worked well for us. We took alot of time and sarah was really patiant and we never felt rushed. They were also excellant at making sure we got the best value and we would be very happy to shop their again.
28 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Friendly staff (Sarah)and knowledgeable…
Friendly staff (Sarah)and knowledgeable about their products.shop area is spacious and dog friendly. Range of products is good
26 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Birthday sorted
Went in to buy my husband a new rucsac. Sarah was extremely helpful and knowledgeable. Found us several to look at and we are delighted with our purchase. That's his birthday present sorted. Good value for money too.
25 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff member who was also polite and courteous.
25 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Keswick (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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