The store is welcoming and everything is well laid out . We were spoken to at the entrance in a friendly manner. We were purchasing a rucksack and we cannot thank Jamie enough for his help , approach... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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Lees wat reviewers zeggen
Very impressed with the abundance of choice and the overall shopping experience. We were served today by Freya who was particularly helpful when we asked about the 'members' scheme, she had a lovely n... Toon meer
Bedrijf heeft geantwoord
I ordered items on "Click and Collect". 12 days later I hadn't received an email to say they were ready to collect. I spent 20mins trying to get through to customer service and gave up. The items we... Toon meer
Bedrijf heeft geantwoord
Charlene was on top form, ensuring that customers knew about deals, discounts, membership and Blue Light card options. As a support worker in a care home, I really appreciated that. Go Outdoors is alr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Launceston
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, Verenigd Koninkrijk
4,9
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very informative and helpfull staff at…
Very informative and helpfull staff at the point of sale and at the cash desk.
18 oktober 2025
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Fab store
Fab store, nicely laid out and very clean. The staff were extremely helpful and gave us the time to browse whilst also offering assistance - Jamie was especially helpful with the rucksack fitting.
19 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service from Jack
We were served by Jack yesterday when buying walking boots ,he is a very polite young man ,great customer service from him ,also he was very patient and courteous.
18 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great Service
We received superb service from Charlene who was friendly, knowledgeable and helpful. Must also mention the young man at the checkout who was also a credit to the company.
12 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Very friendly staff who couldn’t do…
Very friendly staff who couldn’t do enough to help. Tom and Jack who served us made us feel very welcome in particular.
10 oktober 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
A great experience
Great visit helpful staff and the item I bought is really a great bargain
6 oktober 2025
Antwoord van GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Launceston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Ninja purchase
Amelia and Kayleigh were extremely helpful and knowledgeable when I enquired about a Ninja. Explained everything in plain English, very enthusiastic and couldn't do enough. Very pleased, so I bought it!
27 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Hello again welcome
Store is always clean and welcoming
Feel relaxed and not under any pressure. Staff always helpful and polite.
29 september 2025
Antwoord van GO Outdoors - Launceston
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I renewed my membership again after…
I renewed my membership again after your system lost it after renewing it earlier this year. I made a purchase on 24/09 2025 using the new card. I went in and asked about my membership today and they couldn't find it. It happens every time I go in causing a great deal of stress.
29 september 2025
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Saw jacket online
Saw jacket online. Went into store and bought it.Staff always friendly in Launceston shop.
9 september 2025
Antwoord van GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service, very helpful staff. Had exactly what I needed. Definitely recommend for all your needs.
22 september 2025
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Excellent service, the staff were very helpful in finding my son a pair of school shoes that fitted him well
15 september 2025
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Knowledgeable and friendly staff
Knowledgeable and friendly staff
Free parking
Club card = big discounts
19 september 2025
Antwoord van GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Kayleigh was very helpful and friendly
Kayleigh was very helpful and friendly, despite the store being short staffed at time of visit. She objectively pointed out pluses and minuses of walking shoe/boot options. She was so good I bought 2 pairs 😊
15 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
We visited the store in Launceston…
We visited the store in Launceston yesterday and had great service from the staff . Very helpful. Special thanks to Charlene, Kayleigh and especially Phil , the very new manager . You all do a great job
12 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff are just fantastic
Staff are just fantastic! Every time I visit this store someone goes out of their way to help me, with a smile and some great personal tips. Love this Launceston store!
14 mei 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
100% service on ordering online and in…
100% service on ordering online and in store when I needed to return an item.
4 september 2025
Antwoord van GO Outdoors - Launceston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff are always very helpful and…
Staff are always very helpful and provide an excellent service
4 september 2025
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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