I was looked after by Sally today at Launceston and she was very helpful, patient and knowledgeable whilst I was looking for some walking shoes. Many Thanks.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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Lees wat reviewers zeggen
Another fantastic shopping experience at the Launceston branch!!! We were dutifully assisted by Jack who helped us pick out some new waterproof clothing and some products to look after them in the fut... Toon meer
Bedrijf heeft geantwoord
Needed to get some new waterproof walking boots and shoes. Mandy and Charlene were very helpful and honest and knowledgeable about their wide choice of footwear. I thought I'd be purchasing Scarpa but... Toon meer
Bedrijf heeft geantwoord
Staff were very helpful with finding the right walking boots unfortunately they didnt have the ramp that some other outdoor shops have to test the boots fut going up and down hill, due to this I went... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over GO Outdoors - Launceston
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, Verenigd Koninkrijk
4,8
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very pleased to help
Charlene was very helpful and happy to go in the store room to get other styles to try. We are off to Paris for a few days and wanted a smarter trainer for walking the streets. Charlene was extremely helpful and knowledgeable about wider fit styles and manufacturers for my wife. We bought 3 pairs and very happy.
1 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
This is the 2nd time Charlene has…
This is the 2nd time Charlene has helped me to purchase an item . She is excellent at her job .
27 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Phil was really helpful on checking stock and reserving it for me when the 'click and collect ' service wasn't working.
28 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Needed to get some new waterproof…
Needed to get some new waterproof walking boots and shoes. Mandy and Charlene were very helpful and honest and knowledgeable about their wide choice of footwear. I thought I'd be purchasing Scarpa but didn't fit my wide toe box but came away with a North Ridge pair which feel so comfortable and without their help and advice I wouldn't have considered them at all. Really vast store and very helpful staff . Location is perfect for shops and a cuppa after! Great shopping experience all round. Highly recommend.
26 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Mandy who served us was fantastic
Mandy who served us was fantastic - good knowledge of footwear options, very helpful, and no hard selling, or pressuring - as a result of this I ended up buying a pair of Scarpa hiking boots and some Inov8 trail shoes.
Really good experience - compliments to Mandy!
24 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Thank you to both Mandy and Tom
Thank you to both Mandy and Tom, for their fantastic help with my hiking shoes – they was brilliant! Mandy gave expert advice on the types of materials ideal for the hike I was planning for, recommend some bees wax to go with it and gave her time to ensure I was comfortable and tried the shoes on with big socks before buying. I felt really looked after and Mandy in general was a lovely person with great expert tips! And Tom at the till was super helpful with local hike advice too. Great service all around!
22 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Went the extra mile
After experiencing a problem with ordering online for a store collection which the system would not let me do I called the Launceston Store and spoke to Linzi who went the extra mile to check stock of the item and put it back for me for collection today which I have done. Linzi and her colleague were cheerful and engaging and extremely helpful and a great ambassador for the store. Well Done
21 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great shop
Great shop, everyone is so friendly its a pleasure to shop in Launceston shop
20 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Finding walking boots
Staff were very helpful with finding the right walking boots unfortunately they didnt have the ramp that some other outdoor shops have to test the boots fut going up and down hill, due to this I went elsewhere that did have a ramp and spent the money there. Would be 5stars otherwise
18 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The staff were amazing so friendly…
The staff were amazing so friendly helpful and knowledgeable. They ordered my walking boots and got them sent to my home address for no charge. The store has everything you need. Would recommend!
3 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Made us very welcome.
Made us very welcome, great customer service by Charlene. And all the other staff where very friendly too.
12 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Walking boots
I bought a great pair of leather walking boots. I was helped by Tom, he was very knowledgeable, helpful and friendly. I wore them today and I'm really happy with them, they're really comfortable even on the first wear.
9 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Tom was very informative and helpful whilst I was trying on and purchasing a pair of walking boots. Thank you.
9 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Mandy was extremely helpful and…
Mandy was extremely helpful and patient, helping me find the perfect fit for new wellies.
Great service.
7 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Jack Emilia and Linzi
I had a faulty pair of shoes, Jack ,Emilia and Linzi took care of that and helped me choose another pair, great customer service
23 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Kayleigh linzi megs and the team where…
Kayleigh linzi megs and the team where very helpful in all my needs for camping adventure.
29 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very happy with service by Tom today
Very happy with service by Tom today - good recommendations and with these I was able to purchase a very comfortable pair of North Edge walking boots. Many thanks to Tom for his patience and advice
20 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great Staff Great store 5 star well done
10 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Sally was amazing
Sally was amazing and helped both myself and my daughter into new hiking boots. Thank you.
30 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
excellent service and advice from Mandy
5 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Launceston
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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