GO Outdoors - MetroCentre Reviews 

353
TrustScore 5 uit 5

4,8

Lower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB


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Beoordeeld met 5 van de 5 sterren

James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding. If you are buying footwear there is no... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Kampeerwinkel
  2. Activewear winkel
  3. Fietsenwinkel
  4. Klimclub
  5. Paardrijservice
  6. Hardloopwinkel

Over GO Outdoors - MetroCentre

Geschreven door het bedrijf

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Geschreven door het bedrijf

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contactgegevens

  • Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, Verenigd Koninkrijk

4,8

Uitstekend

TrustScore 5 uit 5

353 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(353)

35.893 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Always stick with Merrel

Great help and discussion from staff all round - lads on the boots and Ellie on till. Thanks

13 mei 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Very helpful and friendly staff

Very helpful and friendly staff, Ellie M was kind and helpful.

9 mei 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Five Stars

Just bought a new pair of walking boots today, I was served by Daniel, he was very helpful and knowledgeable, I would definitely shop there again.

6 mei 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

A good service by a helpful salesperson.

Hannah was very patient and helpful Happy to get another pair of shoes and she made helpful comments, like I think we have another colour in that design. A good service. Also at the checkout I was asked if I had a membership to camping and caravan and got given an extra 10% off the price of my shoes. Thank you :)

5 mei 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Evie J and Izzy made my experience the best it could be

Evie J helped me get the perfect footwear for my expeditions, her advice, patience and eagerness to serve was very much needed. She is incredible. Izzy on the tills was also amazing at helping us with an issue. She is also brilliant. Thanks to them I would definitely come back to go outdoors for my future expeditions .

2 mei 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Another absolutely amazing visit

Another absolutely amazing visit. The young gentleman who helped my daughter with her biot fitting James went above and beyond. She felt at ease trying on the boots he helped her lace properly and explained how to look after them. We also brought camping gear he recommended a few things. Excellent staff. The person who served us dan was amazing to remembering us from last time. They have amazing staff we will be shopping there again

30 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Josh & Eve Great staff!

Had fantastic customer service from the team! Josh helped me find my perfect walking boots and socks. With Eve/Evie on the till. They both couldn't have been lovelier. Thank you 😊

17 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Friendly approachable staff with great…

Friendly approachable staff with great product knowledge, great advice on after care for my hiking boots. If they weren't sure they found some one that did (rather than just winging it) A big thank you and well done to both Izzy and Evie J for the great service and great advice on my visit see you next month as still need a few things for my trip to Fort Wiliam in June. PS thanks for the laugh.

25 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Staff all friendly & helpful

Staff all friendly & helpful.
Evie was particularly helpful & got what I needed

25 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent and supportive service!!

Excellent and supportive service!!

25 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Very helpful staff

The staff at the Newcastle Go Outdoors were brilliant when we were finding things for a camping trip. Especially Julie, she went above and beyond finding walking boots in the right size and pointing us in the right direction for other things and finding colleagues in that area to help us

23 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Got a load of camping stuff

Got a load of camping stuff. Big thanks to Ellie and Josh (and two others that I didn't catch their names, very knowledgeable and friendly. Searched for stuff for me and gave great advice. Keep up the good work.

23 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

We were served by Josh

We were served by Josh, he was polite and informative, he was a great help when I couldn’t decide on which style of lightweight walking trousers to go for.

Following his advice I went with a pair I wouldn’t normally and they fit and look great.

22 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Andy is great guy

Andy was very helpful and knowledgeable on the items in the store. He helped me select a suitable pair of walking boots and was an all round great guy. Didn't fuss but told us all the facts and I've seen him before in store and he's always been helpful.

13 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Chill Staff

James is an excellent staff member who inspires trust through his mature appearance and many years of experience at the store. He set up and packed away a tent for me, giving a detailed explanation of the differences between tents and their water proofing. His easy going attitude also made me feel at ease and comfortable enough to enquire about multi-tool knives as well, which he was able to share his personal experience on. With his lovely people skills and can-do attitude, his talents would be wasted if he wasn't put in store front. Thank you James!

14 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great customer service from Tom.

Great customer service from Tom.. very knowledgeable about the products and super helpful.

14 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fab shopping trip today to buy a new…

Fab shopping trip today to buy a new pair of walking boots. Great help & advice from Tom lead to me purchasing the most comfortable pair of Scarpa boots and insoles. Thanks for all your help.

Also bought two rucksacks for Leeds Fest for my granddaughters! They are now very happy.

Always a pleasure and even better to be able to use my Bluelight card discount too! 👌

24 februari 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Served by Friendly Helpful Staff.

13 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Customer service

Josh was so helpful today. He was really knowledgeable about inflating mats and rucksacks and patiently answered all our questions. Superb shopping experience that was also an education for us. Thank you for all the time you spent with us.

8 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Beoordeeld met 5 van de 5 sterren

Good customer service from Dan

Good customer service from Dan. Asked all the right questions and told me everything I needed to know. Very helpful.

4 april 2026
Review zonder uitnodiging
Logo GO Outdoors - MetroCentre

Antwoord van GO Outdoors - MetroCentre

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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