Ordered a tent online click and collect. When I collected the tent the bag looked worn and not new. So I opened it and it had been used and repacked. Was told it had been put in the wrong section and... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieTowcester Road 18-20, St James Retail Park, NN1 1EE Northampton, England, GB
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Lees wat reviewers zeggen
Barry was excellent, very knowledgeable. Gave great advice and also reminded the checkout staff to ask, as we have a DofE card, which we had forgotten.
Bedrijf heeft geantwoord
Really lovely staff. I came in with my husband looking for new waterproof jackets and Abbie showed us around the different waterproofs and guided us on the best ones for our needs. I have visited... Toon meer
Bedrijf heeft geantwoord
We found the prices really competitive and the range of products available was also really convenient. Callum couldn't have been more helpful. He personally showed us everything we needed and was very... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Northampton
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Towcester Road 18-20, St James Retail Park, NN1 1EE, Northampton, England, Verenigd Koninkrijk
4,8
Uitstekend
336 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly service
20 april 2026
Antwoord van GO Outdoors - Northampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Just good service.
15 april 2026
Antwoord van GO Outdoors - Northampton
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I had a wonderful experience at this…
I had a wonderful experience at this store! A huge thanks to Hannah for her amazing customer service. She was incredibly helpful, professional, and made the whole process seamless. Highly recommend dealing with her!"
20 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Northampton
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Hannah was very helpful and friendly…
Hannah was very helpful and friendly today, giving useful product advice. Excellent customer service received and a credit to the company.
15 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Good quality Ranges
Good to find a store that stocks good quality Brands and not cheap rubbish (like Mountain Warehouse). In my lifetime I have always used Blacks as my first choice.
15 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
First experience of Go Outdoors
Store we visited had a very good range of clothing, shoes, coats and backpacks with a wide range of prices. Staff very friendly.
31 maart 2026
Antwoord van GO Outdoors - Northampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good choice..
A good choice of items given I was buying walking shoes and the helpful young lady Jess.
4 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Love the products offered
Love the products offered! Nicolette was very helpful in assisting me, she helped me look for all the products I needed and offered great advice! Will definitely be coming back
27 november 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent customer service
I found a coat I loved in the sale, unfortunately it was too big and the right size was not available in store. Amy was extremely helpful, checking availability in other stores and managed to find the coat in the Milton Keynes store, she then rang up to check it was definitely there and then reserved it for me. I’d give 5 stars for customer service. Amy was really friendly and helpful.
7 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Euella was attentive, polite and friendly
Euella was attentive, polite and friendly.
2 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Under Pressure
Due to confusion with an email from the school, which meant I had less than a day to get everything organised for a DofE trip. Despite the short notice, the staff were incredibly accommodating and took the time to guide me through the options.
A special mention to Cameron, who could see we were under a pressure with time. He remained calm, spoke clearly, and walked us through the choices step by step, also pointing us to where we could find additional information if needed. Nothing felt rushed or pushed. We got everything we needed in one trip (<1 hour),
The level of care, attention and product knowledge genuinely stood out. The whole experience felt very polished and considered.
A very positive experience, and I would happily recommend the store.
Thanks again Cameron
13 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Cam was brilliant
A great shopping experience today at the Northampton branch of Go Outdoors. We are looking to purchase our first tent, and honestly we had no idea what we were looking for! Cam offered his assistance and his knowledge was outstanding, but not pushy at all. Really grateful for his help and as a result we ending up buying our tent!
A credit to the company, thanks Cam, appreciate you!
11 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Hannah was a great help in deciding on…
Hannah was a great help in deciding on new hiking shoes for my upcoming trip. Plenty of advice and fantastic service.
8 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I came in for a pair of walking shoes…
I came in for a pair of walking shoes that offered a little extra toe space and are relatively light weight (lm taking part in a 50km Ultra Challenge).
I was served initially by Kaliah and then Christine. Both ladies were friendly and showed good knowledge of their products which helped me make my decision.
I’m very happy with my purchase and the service l received.
7 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went in looking for some new running…
Went in looking for some new running trainers and Jess was extremely helpful, gave me advice on what to go for - Kacy
6 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great shopping experience at Go Outdoors in Northampton
I visited Go Outdoors in Northampton recently, and I just wanted to say a big thank you to Milly. She was incredibly friendly, helpful, and made the whole experience really enjoyable.
The shop itself is large and well-stocked, and thanks to Milly’s excellent service, I had a very positive shopping experience. I’ll definitely be returning!
28 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was looking for walking shoes and was…
I was looking for walking shoes and was served by Hannah.
What a joy to be served by someone who knows what she is talking about and is sooo helpful. Thank you Hannah.
3 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Northampton
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Hannah was very helpful and…
Hannah in Northampton store was very helpful and knowledgeable.
3 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Northampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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