I was served by Sara H who showed patience and great customer service today when I was unable to locate my pin. I had wanted to purchase 15 sleeping bags and some que had formed with my panic. Sara H... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought a Black Diamond Distance LT 1100 head torch on the day I was leaving for a multi-day canoe trip in Scotland. I plugged in to fully charge whilst travelling and was looking forward to having... Toon meer
Bedrijf heeft geantwoord
Good tidy store and fantastic staff! Matt helped me out with the tents with excellent knowledge steming from his wild camping experience ended up with a decent dent for a decent price happy days
Bedrijf heeft geantwoord
I went in looking for new walking boots and some other kit. Elspeth was great and helped me through the whole process making great recommendations. Then Megan helped us renew our membership!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Plymouth
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, Verenigd Koninkrijk
- 01752 279019
4,8
Uitstekend
4K reviews
Vraagt klanten om een review
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Megan S helped us on the shop floor…
Megan S helped us on the shop floor then later served us at the till. Great service.
11 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very pleasant and helpful staff.
9 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly and knowledgeable staff.
Whilst looking for a waterproof jacket, we were approached by Staff member Suzanne , who helped us check waterproof details and fit.
This then helped confirm I was making the right choice. She was very polite and friendly and knew about that particular Rab jacket .
11 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Plymouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff were all so helpful on the shop…
Staff were all so helpful on the shop floor and Chloe at the checkout was lovely. Very happy with my purchases
10 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Amazing Interaction
Chloe went out of her way to support my son in obtaining a full set of outdoor clothing. She did not overwhelm him with choices, sharing her warmth and humour with him throughout their interaction.
7 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Very many thanks to Matt …
Very many thanks to Matt for sharing his experience and product knowledge in helping me choose the right rucksack/daysack - I chose the Rab Tygen 12L.
9 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Matt nice bloke
Matt was a very friendly and professional person, a credit to the store
9 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
A big thank you yo Beth and Steph who…
A big thank you yo Beth and Steph who went above and beyond looking for a piece of headwear to suit my needs. I wish all sales assistants were as helpful as these ladies.
3 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Plymouth
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Today a new lady called Beth served me
Today a new lady called Beth served me, she had a lot to deal with as I have a blue light card and also had a voucher to use, she was so nice and so patient and did really well, she will be an asset to the store of Go Outdoors in Plymouth I am certain. Lovely lady.
6 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Recognising great customer service from…
Recognising great customer service from Elspeth helping me source kit for scrambling over the Highlands. Thank you for great advice and time to help make the right choices.
5 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Steph and Ryan were really helpful and…
Steph and Ryan were really helpful and took the time to make sure I got what I needed.
Matt I also want to thank so much who has gone above and beyond to help me and my son, who wanted to start fishing. He was kind patient and took the time to make sure we got the right gear that was suitable for my son. We also came back so Matt could show my son how to tie a knot. He was amazing with him and my son came away so happy.
29 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I asked Jodie to help me with advice…
I asked Jodie to help me with advice and expertice on sleeping bag products.
Brilliant, knowledgeable and polite.
Thank you , a great help.
(Plymouth Branch)
5 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Matt very…
Excellent service from Matt very noligable and very professional:)
5 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Plymouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Amazing staff member
Firstly, the lovely lady called Beth was amazing, she was very helpful, knowledgeable and friendly. She’s a credit to have working there. She informed us of the new layout and we have to say it’s so much better. Having it all in sections by “make” works a lot better. Thank you Beth for your time today. You were great 😊
4 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Service with a smile
Came to collect a camping chair and get some extra bits and team were so lovely! Gentleman helped me with the chair with a smile and Steph was so friendly at the tills! Thank you for the lovely experience!
3 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Thank you Matt for helping me with my…
Thank you Matt for helping me with my fishing stuff really appreciate it and amazing help
2 oktober 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
excellent service
Went in a couple of days ago to buy some fishing kit for tge grandkids. Mat was extremely helpful and being a keen angler very knowledgable. Got me the right kit and I also got some gokd advice. Thanks Matt.
30 september 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Plymouth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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