I needed a new bag at short notice for a scramble on Tryfan. The shop assistants were polite, helpful, and knowledgeable, and gave me good advice on the different options available. After conside... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent support from James, Phil and the whole Go Outdoors team in Porthmadog today - we needed to do some 'emergency' tent shopping on day 2 of our holiday here. (Our 15 year old tent gave up last... Toon meer
Bedrijf heeft geantwoord
Tyler was really knowledge and helpful and was able to answer all my questions before deciding on which pair of walking trousers to purchase. It was so good to talk through what I was looking for a... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic service, we come to Bala for the bank holiday and our tent decided to pop in 3 inner tubes so we was literally doomed rang this place up and they stayed open for us and Tyler, Aro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over GO Outdoors - Porthmadog (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Penamser Road, LL49 9NY, Porthmadog, Verenigd Koninkrijk
- 01766 800081
4,7
Uitstekend
475 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service here today
Great service here today. Both salesmen were extremely helpful and went out of their way to make sure all our needs were met for the best value possible. Thank you.
14 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Porthmadog (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent staff and great value for money
The staff there always engage and are happy to help. They’re very knowledgeable and also assisted me in getting an excellent deal. Diolch!
5 augustus 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Very pleasant staff
Very pleasant staff, engaging me in conversation and knowledgeable about the area
30 juli 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Genuinely one of the best retail…
Genuinely one of the best retail experiences I have ever had. Gareth went out of his way to help myself daughter and I. First of all select the right tent, and also made us aware of the other deals you currently had running. Gareth really is a credit to your company. The whole team there’s were top grade. Thanks everyone
31 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Small store but everything you need.
Not a majorly large store but have everything you need. The staff are helpful and will always help if they can.
27 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
An amazing costumer service
An amazing costumer service. Had an awful night on a product we brought a while back. Asked for advise and was great with helping us thank you for your kindness and understanding xx
26 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Solutions
I was not sure exactly sure what I needed for packing to go along with my suitcase. I was looking at pack backs which weren’t quite right. The sales associate Blonwen listened and added to our discussion. She disappeared and returned in a moment with the solution to my problem and it was just right! She is quite nice and knowledgeable as well.
14 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff were really helpfull
13 juli 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Transparency of discounts available
Once I made the purchase someone asked did i get my discount as a National Trust member. As a first time user, I was very disappointed that nothing was mentioned about accepting discounts.
12 juli 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service from a young man
Excellent service from a young man. Extremely helpful and considered our needs. We are absolutely delighted with our purchasers
4 juli 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Phil was a great help
Phil was a great help. Very knowledgeable and friendly. Bought boots and a pack—grateful for your help.
2 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Gareth was extremely helpful
Gareth was extremely helpful. A great ambassador for the company.
1 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The staff are all great
The staff are all great, very helpful and polite. Staff member 'Gareth' was friendly and ready to give help
27 juni 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great range of gear at keen prices.
Great range of outdoor gear at keen prices.
I'm a regular shopper and really appreciate the helpful advice and guidance from the staff but loses 1* for the confusing tickets prices.
24 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service from Alfie
We called into the Porthmadog store last week because my elderly Mother in Law had forgotten to bring her walking stick on holiday. In the store we met a member of staff, Alfie who helped us find a stick, showed us how to use it and made it the right height for her and it only cost £10! Great service, Alfie is a credit to you.
19 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Porthmadog (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I thought the price was really…
I thought the price was really expensive and labelling on the shelf not clear. Including discount product was much dearer than in other stores but too embarrassed not to purchase the product.
I won’t be in store again
11 juni 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Manager and Staff extremely helpful
Manager and Staff extremely helpful, listened to the itdms I was seeking. Advidised me of brands and price ranges.
31 mei 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Go Outdoors Porthmadog always helpful
Go Outdoors Porthmadog has helpful friendly staff who are knowledgeable about outdoor equipment (walking etc).
5 juni 2025
Antwoord van GO Outdoors - Porthmadog (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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