I had a great experience at Go Outdoors today thanks to Amy B. She provide excellent customer service—friendly, approachable, and incredibly helpful throughout. She took the time to answer all my ques... Toon meer
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Lees wat reviewers zeggen
Went to Pudsey store to buy some walking boots, was served by Kevin, utterly lovely, very professional in fact he showed me how to tie my boot laces, you may laugh but I was torn between two pairs... Toon meer
Bedrijf heeft geantwoord
I wanted a waterproof jacket from a reputable manufacturer. I didn't want to pay for a top-of-the-range item. I have an issue with a stiff and painful shoulder. I wasn't sure what size would work. Amy... Toon meer
Bedrijf heeft geantwoord
I had a very helpfull assistant his name was paul w. He went above and beyond his job role to help me find a fishing rod for my son who wanted a specific type that he managed to put together a full se... Toon meer
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Bedrijfsgegevens
Info over GO Outdoors - Pudsey
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
New Street, Bradford Road, LS28 5AG, Pudsey, Verenigd Koninkrijk
- 01134 684101
4,8
Uitstekend
2K reviews
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I had a great experience at Go Outdoors…
I had a great experience at Go Outdoors today thanks to Amy B. She provide excellent customer service—friendly, approachable, and incredibly helpful throughout. She took the time to answer all my questions and made sure I found exactly what I needed without feeling rushed. Thank you Amy
18 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Poor phone service
Our scouts and guides have bought many items from go outdoors but trying to get through to the Pudsey store by phone is almost impossible… very frustrating!!!
We want to buy 6 or 7 Berghaus Air shelters but just want to see one up to be sure it’s suitable… We may do better at Blacks!! Very poor. And finally on the 5th attempt I got through. Then they were helpful
17 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service at Pudsey
Went to Pudsey store to buy some walking boots, was served by Kevin, utterly lovely, very professional in fact he showed me how to tie my boot laces, you may laugh but I was torn between two pairs of boots, he then showed me how tying the laces correctly can make such a difference in terms of comfort.
He was knowledgeable & I was really lucky to have him serve me.
If you need boots, Go Outdoors is the place, you need see & try them on.
If you go to Pudsey do ask for Kevin he knows his Scarpa from his Peter Storm😉
14 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful ,informative good customer…
Very helpful ,informative good customer service
13 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Pudsey
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Pudsey
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Amy B at the Pudsey branch was very…
Amy B at the Pudsey branch was very helpful.
4 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
26 februari 2026
Antwoord van GO Outdoors - Pudsey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Supportive help at Pudsey.
I wanted a waterproof jacket from a reputable manufacturer. I didn't want to pay for a top-of-the-range item. I have an issue with a stiff and painful shoulder. I wasn't sure what size would work. Amy B. saw my struggles to find a jacket and came over to help. She was knowledgeable about the items on sale, straightforwardly polite and helpful. She made a potentially shilly-shallying experience easy and useful. Thank you!
2 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Love this store
Love this store. Staff are always really friendly and helpful. Our checkout assistant Amy was lovely today, very pleasant and helpful
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service at the pudsey store
Excellent service at the pudsey store! Recommend
15 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great experience
The staff were great helped me find exactly what I was looking for even though it wasn’t out on display, great customer service, going above and beyond.
31 januari 2026
Antwoord van GO Outdoors - Pudsey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
John on footwear was excellent…
John on footwear was excellent recommending boots. Very knowledgeable. Great experience.
12 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The assistant was very helpful and…
The assistant was very helpful and knowledgeable helping me choose the correct climbing harness.
27 januari 2026
Antwoord van GO Outdoors - Pudsey
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Thank you so much
Thank you so much to Holly, John and Will who helped us so much.
We bought items for our scouts group and got the scouts discount also which made everything well worth it.
10 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Went in and asked a member of staff for…
Went in and asked a member of staff for prices on 2 pairs of working boots. Accepted prices and went to pay. There was then £15 added to the bill unless I payed them £5 for a membership card. I explained I had been given the price by their staff and was not told about any membership card. Will never shop here again and will let anyone I can know about this stealth tax the store are trying to blackmail people into paying at point of sale
8 februari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great range
Great range, great prices and good returns policy. A go to for camping kit
26 januari 2026
Antwoord van GO Outdoors - Pudsey
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Always helpful
Been coming here for a few years now from Halifax - most of the staff are friendly, helpful, and give us good discounts as a scout group (who spend alot of money at the store!). Katie was fab today, as was Kat recently, and John the tents fella. Overall good experience.
22 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Will
Will, Nathan, Katie and Andy are all very knowledgeable with their departments and products. Will be returning.
5 januari 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Go out doors pudsey.paul w.
I had a very helpfull assistant his name was paul w. He went above and beyond his job role to help me find a fishing rod for my son who wanted a specific type that he managed to put together a full set to oscars likeing whitch never going to be easy 😉 Paul w is an assestt to the company really nice chap thats defanatley knows his stuff giveing him tips plenty of advice ect first time i actually didnt mind shopping with oscar .regards oscar ivan sarah
27 december 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Pudsey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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