Visited this store early-ish hoping to purchase some robust, comfortable quality walking trainers for my son. Soon discovered that Anya and Sammi were both very knowledgable, professional and app... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieChain Street 3, RG1 2HX Reading, England, GB
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Lees wat reviewers zeggen
Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... Toon meer
Bedrijf heeft geantwoord
My order was ready when I arrived at the store. The staff were friendly and helpful. I also bought other products at the store and the man went and got more for me when I saw they were cheaper than I... Toon meer
Bedrijf heeft geantwoord
Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Reading (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Chain Street 3, RG1 2HX, Reading, England, Verenigd Koninkrijk
4,8
Uitstekend
193 reviews
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Really really helpful member of staff
Really really helpful member of staff. Great approach to customer service, attentive but not intrusive
28 september 2025
Antwoord van GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Staff is very friendly and very knowledgeable
I was there this morning to buy all the gear for my trekking and Sammi was with me helping me to choose the necessary things, she is very knowledgeable and very helpful and definitely deserves a 5 star review. Thank you Sammi once again for your help.
27 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very friendly service from George today…
Very friendly service from George today who was helpful in finding a raincoat.
19 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff were very helpful but not pushy
Staff were very helpful but not pushy. Sammi served us and she seemed very knowledgeable. She made sure that we had the best deal possible.
18 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Above and Beyond!
I bought a 60 Litre Eurohike rucksack amd my advisor (unfortunately I cannot remember her name), was very knowledgeable about the rucksack, went above and beyond to adjust straps on rucksack for me to suit my stature. She made my shopping experience here easy, enjoyable and without stress. The rucksack itself I find is excellent, loads of pockets, extremely spacious inside, and very comfortable and snug to wear on the back. Fantastic service!
15 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ciaran at your Reading shop was a great…
Ciaran at your Reading shop was a great salesman. He is very personable and polite, really knows the product range and offered excellent advice. I will definitely shop at Go Outdoors again.
5 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fast, friendly experts
Really friendly, expert service from Veronica. I got everything that I wanted and was served quickly too.
16 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Luciana at the Reading store
Luciana at the Reading store was so helpful and knowledgeable and we wanted to commend her.
16 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The customer assistant George was very…
The customer assistant George was very helpful and knowledgeable about the shoes. Very pleased with my visit.
15 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Reading (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reading shop
Aaya the assistant was very helpful and acted in my best interest even though I was very fussy about buying shoes. Nothing was too much trouble. Will certainly use again
1 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful , knowledgeable staff !
George the sales assistant at the Reading branch was exceptional at helping my daughter choose all of the correct items for her upcoming travels.
Thank you so much for helping us George !
Such a pleasure to deal with - it felt like a daunting task before we started :-))
7 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Perfect customer service
Thank you, Ciaran. Excellent customer service finding the perfect waterproof jacket for me.
1 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Couldn’t be happier, thanks!
Brilliant experience at store. It is deceptively large due to their extensive basement stock. Managed to get everything we needed and more, especially thanks to Luciana who couldn’t not have been any more helpful. 5* for Luciana alone, amazing service.
4 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Good range and not out of town.
I only required new sunglasses so a quick visit but you had a good range to choose from so found a suitable pair. The store was similar as before as a Blacks store in layout which is not a problem and good it’s still in the town centre.
Friendly staff as usual although I needed no assistance so all OK.
1 augustus 2025
Antwoord van GO Outdoors - Reading (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff. Nice team work evident too. Charlotte and Sami working today.
31 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
What excellent customer service
What excellent customer service. Shout out to Sammi who was patient, helpful and a pleasure to deal with
26 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great experience today in-store
Great experience today in-store! Found what we were looking for after 2 weeks and many shops! Go Outdoors you rock! And thank-you Anya for you friendly service!
26 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good experience
Ciaran was very knowledgeable and helpful and I found a great new pair of shoes.
26 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
10/10
Bought a pair of hiking shoes here and employees were top tier. In particular, Sammi and Ciaron were great as they held a pair of shoes and were friendly throughout. 👍
26 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Reading (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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