Superb service from Matt - helpful and knowledgable, plus he stuck to my ideal (not huge!) budget. Absolutely excellent. Really happy with the product. Would recommend. 10/10.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... Toon meer
Bedrijf heeft geantwoord
I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... Toon meer
Bedrijf heeft geantwoord
My order became available to collect instore within a reasonable timeframe and the staff were friendly and helpful. However, I ordered before I knew the process for adding my membership, which I got i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Shrewsbury (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, Verenigd Koninkrijk
- 01743 290686
4,8
Uitstekend
679 reviews
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Elin was really helpful
Elin was really helpful in finding an adjustable strap for me. The rucksack repair kit was perfect.
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Matt, the miracle worker
One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been elsewhere, and given up, so came into this shop with zero expectations. Matt's patience and practical knowledge were outstanding. His determination to help me paid off, and after he was up and down the stairs like a gazelle at least 10 times, we found the holy grail: a boot that fits!!! A genuine huge thank you Matt; you really gave me the best customer experience I can remember, and your professional expertise and patience are a rarity for which you should be recognised
9 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The assistant
The assistant, Elin, could not have been more helpful. She was delightful to deal with as was the person on the cash desk. Thank you.
8 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
We were assisted by Ethan who was very…
We were assisted by Ethan who was very friendly and approachable. He helped find what we were looking for and assisted with the fitting (child's shoes) the whole process was very smooth and easy. Thank you!
3 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
First time shopping in Go Outdoors
First time shopping in Go Outdoors. Assistant patiently explained the members discount without being pushy and was very helpful and professional.
6 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Well stocked and a great staff!
I found exactly what I needed and Elon and Kris really helped me out. Thanks!
6 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Going beyond her job spec
Assistant was more than helpful - finding what I needed & advising on other suitable garments.
When finding my discount card she was extra accommodating & eventually found the card that was still valid - her patience was exemplary!
6 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
We bought some shoes for grandad and…
We bought some shoes for grandad and grandson from Ethan. He was extremely helpful and very genuine. It’s wonderful these days to be served by someone who actually wants to help and care. Well done
2 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fantastic service!!!!
Fantastic service!!!!! Great customer service and fully stocked with all the stuff I required
1 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Arrogant sales advisor.
The sales advisor was somewhat abrupt and arrogant in his manner. I felt uneasy at his gloating that Black's was closing down, and whilst business is business, there is always a human involved in that business. I shall think carefully before returning to shop here again.
25 juli 2026
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service and advice and they…
Excellent service and advice and they had just what we needed!
29 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent attentive service and advice…
Excellent attentive service and advice from Matt! Many thanks
21 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Elin was amazingly helpful and knowledgeable. Feeling extremely pleased with my ourchases
Elon was amazingly helpful and knowledgea
23 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from friendly staff.
Was away camping and ended up in Shrewsbury so thought we would have a look around the local store. Staff were really friendly and knowledgable about the products. When it came to paying the assistant made sure all promotions were added and the membership discount was also taken off. great customer service.
11 juni 2026
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Ethan was extremely pleasant and helpful
Ethan was extremely pleasant and helpful
9 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very friendly and professional service…
Very friendly and professional service from Kris at the Go Outdoors Express in Shrewsbury. Popped in to get my first pair of walking popes and he was great with the advice. Thank you Kris, I look forward to using them in the Lake District this weekend.
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great shop - Thanks for all your help Freddie
Great shop, good value, well stocked. The staff were very polite and could not have been more helpful.
I wanted some new walking shoes and was served by Freddie who was very patient, knowledgeable and helpful. We ended up spending almost £150. Would definitely go back and would recommend to friends and family
2 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent service
Attentive, knowledgeable and understanding shop assistant knew exactly which boots would work for me and she was spot on!
6 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ed served us today and was very helpful…
Ed served us today and was very helpful when we were looking for walking boots, his knowledge and advice and suggestions were very much appreciated when we were trying to decide. His customer service skills are excellent!
30 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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