The store is unfortunately closing which will be a sad loss as the next nearest stores are not a quick trip. I was served by John who is an asset to the company. Despite wandering in just before clo... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Such a shame the shop is closing. Still, we made good use of the closing down discount! Staff were extremely helpful :-) Definitely worth a visit if you can before they close.
Bedrijf heeft geantwoord
Katt was so friendly and helpful, really accommodating of our needs, looked up other local options on other products nearby and was knowledgeable about what was in store. Our only sadness is that the... Toon meer
Bedrijf heeft geantwoord
I was served by John who impressed me with his knowledge and care during my visit. Also pointed out a great deal on a coat (and the fact you can attach a fleece to the inside).
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Solihull (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
38-40 Mill Lane, B91 3DA, Solihull, Verenigd Koninkrijk
- 0121 227 8176
4,9
Uitstekend
258 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Recent visit for a lot of outdoor gear
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while I tried on shoes (Bruce especially here). Welcoming and relaxing in the store, not too busy or rushed. Enough stock for variety and comparison but not too much to overwhelm. Will go again!
24 februari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good Offers
Offers were good. Store was stocked.
Jacket I bought is serving good!
Thanks
17 februari 2024
Antwoord van GO Outdoors - Solihull (Express)
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
GO Outdoors Online Reviews Team.
Visited the store yesterday
Visited the store yesterday and it was a great store to shop at! Sue was excellent and gave me advice on how to use the Nikwax cleaner for my walking boots
16 februari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Unclear pricing system
Unclear pricing system. Not aware until I got to the till that the item was a lot more expensive unless I paid for a membership.
Helpful staff got me a National Trust discount which took the sting out of the membership cost.
13 februari 2024
Bruce was brilliant
Bruce was brilliant - knew his stuff and helped me make the right purchase.
10 februari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I love going to the new Solihull store…
I love going to the new Solihull store it's local and convenient with hs2 building work around the m42 the Coventry store is no longer easy to use which is a shame
8 februari 2024
Antwoord van GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service and value for money
6 februari 2024
Antwoord van GO Outdoors - Solihull (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Help given in making a choice
I wanted warm waterproof trousers for a trip to Norway but all the regular sizes were too long. I am 5’4 so not tiny. The very helpful lady assistant in the Solihull store did give me advice and I bought waterproof over trousers instead. Shores lengths would be helpful.
Plus moving from this site to get the email code meant I had to start the review again!
5 februari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Hi Lois,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Faiza,
GO Outdoors Online Reviews Team.
Great service and advice from Reece and…
Great service and advice from Reece and Bruce at the Solihull store ! Very pleased with the goods I purchased .
30 januari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bruce in Solihull…
Bruce helped me choose the right boots for my trek in Nepal. He was extremely knowledgeable and patient.
29 januari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Customer service was great
Customer service was great, the staff were approachable and friendly. Had a laugh with them at the check out.
Definitely my go to for outdoor clothing!
27 januari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Sue and Reece were really helpful today…
Sue and Reece were really helpful today - thank you.
19 januari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great promotions and sale going on at…
Great promotions and sale going on at Go Outdoors. Sue was very helpful and always helpful and polite.
9 januari 2024
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great Service!
Great customer service in store, website easy to use, great price on items purchased & fast delivery from online purchases also!
25 december 2023
Antwoord van GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Highly Recommend
Service was brilliant and a lot of help recieved from the manager (Reece) who was incredibly resourceful on making a choice for which goretex jacket i should go for. definitely buying from here again
20 december 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
The store had a decent range of walking boots. I was served by Sue, and she was very knowledgeable and helpful. She was patient with me as I tried on a few different boots and gave good advice. The ones I bought have been really good and just what I needed - I have used them for a few months now.
5 augustus 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Hiking Boots
Bruce gave great and knowledgeable advice when selecting a new pair of hiking boots. He was also very patient when I tried on 5 different pairs of boots - even allowing me to put my own insoles in them and try them then.
28 december 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Bruce in shoe dept …
Bruce in shoe dept dealt with us and two other families all at same time with speed and efficiency and good knowledge of the products
28 december 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly staff and they helped me…
Friendly staff and they helped me purchase a Berghaus jacket for my new years walking adventure in the new year!
26 december 2023
Review zonder uitnodiging
Antwoord van GO Outdoors - Solihull (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Saw a sale sign which looke a good deal…
Saw a sale sign which looke a good deal but at the till i was told it was a members only deal ( very small print on the label which was a bit of a catch) Cost me a few quid to join to save a couple of quid. Just a faff really.
26 december 2023
Antwoord van GO Outdoors - Solihull (Express)
Hi Alan,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you may not have had some issues with signing up for the member's card.
If you would like to discuss this, please email us at onlinereviews@gooutdoors.co.uk and quote us the Trust Pilot reference number TP5149 along with the order number and the full billing address including postcode.
Kind regards,
Maria,
GO Outdoors Online Review Team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.